Our success stems from our ability to recruit and retain excellent and committed staff. Each understands that success is only achievable through sustained delivery and a thorough understanding of the complex and changing issues faced by our clients. We encourage our staff to think innovatively and to challenge preconceived notions.
We assist clients in meeting their own obligations, whether related to performance, resident satisfaction, new housing delivery, energy efficiency or other criteria.
We recognise that, for many of our clients, the challenges of integrating a private sector partner are significant, particularly in straightened times. This requires us to be flexible in our approach and prepared to demonstrate delivery through performance reward structures. Achieving and exceeding our agreed performance targets enhances value for our clients.