Our goal is to be the number one performer within every contract we undertake.

Whether we are providing a multiple-contractor facilities management service in housing or acting as the sole supplier within a school, we aim to provide services that:

  • Meet or exceed the specification
  • Are flexible to local users’ needs
  • Ensure our clients meet their own performance targets

Our track record is second to none and is based on delivering:

  • Upper quartile performance
  • Increases in resident satisfaction by 3 per cent year on year
  • Maximised service-user participation to a level of 60 per cent
  • Service-user satisfaction on environmental matters of at least 75 per cent
  • Target turnaround times met by ensuring every customer has access to specialist teams for dealing with graffiti, bulk refuse and emergency cleaning
  • All contracts achieving at least 85 per cent Gold or Silver standards in cleaning and grounds maintenance
  • Health and safety regulations compliance
  • Full value for money

We have appointed a number of dedicated performance and quality managers who specialise in monitoring and benchmarking our performance across a range of contracts.