Our contact centre is open 24/7, 365 days a year so that help is available when it’s needed most.
Taking 550,000 calls a year from residents living in over 300,000 homes nationally, we offer a menu of services that cuts costs drastically by removing the need for out of hours cover staff or excessive daytime numbers covering emergencies.
Our agents are trained to deal with calls in a wide range of service areas including housing management, repairs and maintenance, environmental services, anti-social behaviour and welfare as well as general office calls. We have particular expertise and experience in dealing with all types of ‘out of hours emergencies’, particularly in the repairs and maintenance sector.
24/7 contact centre
Customer satisfaction surveys
Contact Centre in numbers
number of inbound calls handled during March 2018 to February 2019
number of outbound calls handled during March 2018 to February 2019
emergencies logged and passed for attendance
calls in a 5 day period, busiest time in 2020