Our contact centre is open 24/7, 365 days a year so that help is available when it’s needed most.

Taking 450,000 calls a year from residents living in over 300,000 homes nationally, we offer a menu of services that cuts costs drastically by removing the need for out of hours cover staff or excessive daytime numbers covering emergencies.

Our agents are trained to deal with calls in a wide range of service areas including housing management, repairs and maintenance, environmental services, anti-social behaviour and welfare as well as general office calls. We have particular expertise and experience in dealing with all types of ‘out of hours emergencies’, particularly in the repairs and maintenance sector.

Services

24/7 contact centre

Daytime cover

Lone worker

Customer satisfaction surveys

Contact Centre in numbers

287,596

number of inbound calls handled during March 2018 to February 2019

162,920

number of outbound calls handled during March 2018 to February 2019

150,991

emergencies logged and passed for attendance

17,000

calls in a 5 day period, busiest time in 2018