Pinnacle Group’s catering team on the Central Bedfordshire Council contract have been involved in a pilot project to improve the health and wellbeing of children (up to 12 years old) and their families to deliver over 1,200 picnic meals a week over the school summer holidays.

The Holiday Picnic was a joint initiative between Central Bedfordshire Council, Central Bedfordshire Public Health and team BEDS&LUTON (Bedfordshire’s Active Partnership) and Pinnacle were appointed to provide the catering.  The scheme was created in response to the pressures of the COVID-19 national health emergency and to tackle access to healthy affordable food.

During the seven-week pilot, the three-person catering team provided 8,297 meals taking into consideration allergies, intolerances and personal preference to over 300 families.  The scheme aimed to improve children’s health, their readiness to restart school in September, and encouraged families to spend positive time together. Identified families were able to collect Pinnacle’s healthy, pre-prepared picnic meals for the entire family, from Council Children’s Centres each day.

During the initiative numerous families made comments to the children’s centres about how they looked forward to the picnic each wee and how the children were very excited to find out what was in their picnic pack.  

Pinnacle received extended praise from all third parties, for professionalism, flexibility at short notice and value for money.  Many children wrote thank you notes to the staff:

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Previous Next “Pinnacle showed great enthusiasm to be involved in a project that would make a positive difference to local residents and their families. Anecdotal feedback from participating families was very positive and the lunches were well received. Pinnacle demonstrated cooperation, determination and flexibility in their approach in order to meet the needs of the pilot and achieve our combined goals.” Cara Umney Public Health Officer, Bedford Borough Council "This has been a very rewarding project to be part of and I am extremely proud of working with the team. Their hard work and dedication will leave a lasting legacy on the families involved and concludes their time at Pinnacle with exceptional dedication.” Diane Mason Contract Manager, Pinnacle Group

Pinnacle Group steps in to provide 8,000 essential meals to Central Bedfordshire families in need

Pinnacle Group’s catering team on the Central Bedfordshire Council contract have been involved in a pilot project to improve the health and wellbeing of children (up to 12 years old) and their families to deliver over 1,200 picnic meals a week over the school summer holidays.

The Holiday Picnic was a joint initiative between Central Bedfordshire Council, Central Bedfordshire Public Health and team BEDS&LUTON (Bedfordshire’s Active Partnership) and Pinnacle were appointed to provide the catering.  The scheme was created in response to the pressures of the COVID-19 national health emergency and to tackle access to healthy affordable food.

During the seven-week pilot, the three-person catering team provided 8,297 meals taking into consideration allergies, intolerances and personal preference to over 300 families.  The scheme aimed to improve children’s health, their readiness to restart school in September, and encouraged families to spend positive time together. Identified families were able to collect Pinnacle’s healthy, pre-prepared picnic meals for the entire family, from Council Children’s Centres each day.

During the initiative numerous families made comments to the children’s centres about how they looked forward to the picnic each wee and how the children were very excited to find out what was in their picnic pack.  

Pinnacle received extended praise from all third parties, for professionalism, flexibility at short notice and value for money.  Many children wrote thank you notes to the staff:

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“Pinnacle showed great enthusiasm to be involved in a project that would make a positive difference to local residents and their families. Anecdotal feedback from participating families was very positive and the lunches were well received. Pinnacle demonstrated cooperation, determination and flexibility in their approach in order to meet the needs of the pilot and achieve our combined goals.”

Cara Umney
Public Health Officer, Bedford Borough Council
"This has been a very rewarding project to be part of and I am extremely proud of working with the team. Their hard work and dedication will leave a lasting legacy on the families involved and concludes their time at Pinnacle with exceptional dedication.”
Diane Mason
Contract Manager, Pinnacle Group

Claire Kober gets recognised as one of Property Week’s RESI Trailblazers

Claire Kober, a member of Pinnacle Group’s Executive Committee, has been recognised by Property Week as being a 2020 RESI Trailblazer.

Pinnacle's Managing Director, Homes, has been selected by a panel of esteemed RESI experts as one of 32 entrepreneurs, innovators and disruptors who are shaking up the UK residential sector.

Claire spearheads the company’s housing, estates and property management contracts, as well as Pinnacle People and Connect, our 24-7 contact centre. She works in partnership with a range of clients in the local government, institutional investment and development sectors.

In addition to Claire’s work at Pinnacle, she is an independent Director and Chair of House - Urban Splash’s pioneering Joint Venture with Japan’s biggest house builder, Sekisui House. Its mission is to build beautiful modern homes in characterful new neighbourhoods using innovative design, Modern Methods of Construction and the latest technology.

Claire’s mantra is:

"People are at the heart of everything I do; excellent outcomes come from strong relationships with all sorts of people – sometimes the best partnerships are the most unexpected.”

Claire Kober
Managing Director, Homes, Pinnacle Group

Congratulations to Claire for this achievement. 

For further reading on Property Week's 'Class of 2020' Trailblazer's read here

Pinnacle Group introduce electric vehicles to 10-year Central Bedfordshire Council contract

  • Electric vehicles have been introduced to the fleet on the 7+3 year contract
  • By 2022, 100% of the vehicles on the Central Bedfordshire Council Corporate Landlord Services contract will be powered by electricity
  • Pinnacle are investing in charging points at local offices and developing partnership arrangements with existing infrastructure at Council sites  

Pinnacle Group’s liveried vans are a well-known sight on the roads of Bedfordshire, and going forward, some of those vans will be electric vehicles (EV). 

In 2019, Pinnacle Group (“Pinnacle”) were awarded a contract to provide soft facilities management (FM) services across Central Bedfordshire Council’s (“the Council”) non-domestic estate on a 7+3 year contract worth over £13m.  Pinnacle supply the cleaning, catering, waste management, security and gritting services across the Council’s portfolio of 53 corporate buildings, four care homes and 10 children’s centres.

During the competitive tender process, the Council’s focused procurement approached was based on delivering sustainable, long-term value across the duration of the contract which centred around innovation and improvements. This commitment was proved in the Council’s evaluation mechanism of 80% quality, 20% price.

The Council and Pinnacle are working together to create a shared vision for Corporate Landlord Services and Social Value is at the heart of this. Pinnacle are supporting small and medium-sized enterprises (SMEs), finding innovative approaches to improve and sustain value, improving compliance across the estate, and have focused on introducing suitability initiatives, such as EV’s.

The brand new EV’s will cover on average 80-miles a day, servicing many community sites around Central Bedfordshire. The first electric models being used are The Nissan NV200.

Pinnacle are working towards phasing out polluting petrol and diesel vehicles across their wider fleet of 420 vehicles.    With new technology coming to market, Pinnacle are working with both their fleet management company and manufacturers to identify those vehicles due for renewal that can be replaced with an EV.  Pinnacle have also adopted an approach of new fossil fuel leased vehicles being agreed without a business case to justify it.  Additionally, Pinnacle have recently rolled out a salary sacrifice scheme for EV’s to encourage staff to move towards an EV and one of the first participants in the scheme is the Regional Operations Manager for the Central Beds contract.

“We are delighted to be working with Pinnacle to help achieve our corporate sustainable goals. We are excited that Pinnacle is offering improvements with this initiatives and others which are delivering real benefits to the community.”
Patrick Miller
Service Manager, Central Bedfordshire Council
“We are proud to have introduced electric vehicles to Central Bedfordshire, we are working hard to reduced polluting emissions and improve air quality where we can. We look forward to working with the progressive Council to continue to drive innovation and improvements across the contract to achieve other sustainable goals which benefit the local community.”
Sean Hancock
Regional Operations Manager, Pinnacle Group

Pinnacle to provide tenancy management and maintenance services to Arpeggio Properties’ Ocean House development in Barnet

Arpeggio Properties Limited has awarded Pinnacle Group a contract to provide tenancy property management and maintenance services at the Ocean House development in Barnet.

From early November, Pinnacle will provide management services, including; rent collection, repairs and maintenance, voids management, planned preventative maintenance and lifecycle maintenance to 34 bespoke supported living units. 

Care and support will be provided by Next Step Support Ltd who support adults with a diverse range of needs including mental health, learning disability and substance abuse.

“We are excited for the opening of Ocean House in Barnet, and for the beginning of our partnership with Pinnacle. We are pleased to be able to support people in need, especially during the current climate. We look forward to working in partnership with Pinnacle.”
Robert Binns
Director, Arpeggio Properties
“It is fantastic to be awarded this contract. We are excited to begin work with Arpeggio Properties and Next Step Support Ltd as we support adults in need of help.”
Nimisha Patel
Housing Director, Pinnacle Group

The contract is for an initial five-year period.

Pinnacle Group has been appointed to the new CAEHRS framework to tackle the UK’s employment and health challenges

It has been announced that Pinnacle Group has been appointed to Tier 1 and Tier 2 of the Department for Work and Pension’s (DWP) Commercial Agreement for the provision of Employment and Health Related Services (CAEHRS) across North East England, Southern England, Central England, London and the Home Counties and Wales.

The CAEHRS programme will run for five years, with a budget of £7.5bn, and will be used to facilitate the provision of employment and health services on behalf of the Government and other contracting bodies.

Pinnacle is acting as the lead organisation for an innovative partnership called PORTRUS between Pinnacle and PeoplePlus Enterprises Pty Ltd trading as PeoplePlus Australia. The collaboration brings together vast expertise to deliver market leading employability services aimed at helping people find and stay in work. Combining Pinnacle’s successful and established delivery model with the Australian partner’s innovation and knowledge from an overseas market enables this partnership to offer new ways to combat employment and health challenges in a complex environment.

Pinnacle has been a trusted partner to the DWP since 2008 and is a current Prime provider of DWP’s New Enterprise Allowance (NEA) and has helped more than 40,000 customers to find sustained work through the delivery of a range of community-led solution since its inception.

PeoplePlus Australia helps people move into work by enabling them to gain the skills they need to make them employable. They provide employment and training services to thousands of people each year in over 150 locations across Australia and are appointed to all the Australian’s Government three major program contracts.

“Our work in employability services has become ever more important since COVID-19 and we have a strong track record of delivering employability contracts. We are delighted to be collaborating with PeoplePlus Australia to explore innovative ways to tackle today's UK employment, health and skills challenges. There is great synergy with our values and those of PeoplePlus Australia, and we look forward to working with them to help people in the UK find lasting employment.”

Claire Kober
Managing Director, Homes at Pinnacle Group
“Our vision at PeoplePlus Australia is to transform lives and businesses through work and training. We help thousands of people a year in Australia and can’t wait to get started on helping thousands more in the UK. We’re excited to partner with Pinnacle Group, and eagerly await the start of CAEHRS.”
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Emma Crichton
Executive Director of Growth and Innovation at PeoplePlus Australia

If you would like to be considered to work with the partnership, please get in touch at: caehrs@pinnaclegroup.co.uk

HRH The Duke and Duchess of Cambridge join Pinnacle at London Bridge Jobcentre Plus

On 15th September 2020, Pinnacle Group was delighted to be invited to the Jobcentre Plus
in London Bridge to meet HRH The Duke and Duchess of Cambridge.

Pinnacle were invited to the visit as a part of a longstanding relationship with Jobcentre Plus, a partner we have worked with extensively over a number of years. We were able to share our expertise and details of our work with Jobcentre Plus with the Royals, as we help those who find themselves out of work to secure placements and new opportunities.

Pinnacle Group’s employment and wellbeing arm, People, is dedicated to helping people find lasting employment and change their lives. Since 2009, People has helped more than 15,000 long-term unemployed people find work and has supported more than 13,000 people to start up their own business. As a result of COVID-19, unemployment has been rising steadily, and our relationship with Jobcentre Plus has become increasingly important in the communities in which we work.


Pinnacle Group works closely with the Department for Work and Pensions and Jobcentre Plus to help deliver employment services, supporting unemployed people in getting back to work. This typically involves providing employability advice such as building interview skills, CV writing and support in applying for roles. The Duke and Duchess of Cambridge were interested to learn about how we have started to reach out more to offer employability support to jobseekers and find them work opportunities in these difficult times.

“It was an amazing experience to meet Kate and William and to tell them a bit about Pinnacle’s work across the UK, from our work in Housing and Facilities Management, to our role in supporting Jobseekers find lasting employment.
After hearing about what we do, they were particularly interested in the challenges we had faced in helping find young people job opportunities, and whether we thought businesses would need to be more proactive in finding recruits.
We chatted about our work, the challenges we face and our partnership with Jobcentre Plus in London Bridge.”

David Lee
Recruitment Manager

The Jobcentre Plus branches within the Southwark area have been particularly important in the recent months, after 39,200 people were placed on furlough in the borough alone. Pinnacle Group shares vacancies with the London Bridge branch of Jobcentre Plus, holding job fairs and registration days to help boost employment in the borough.

https://www.youtube.com/watch?v=xHv1B_Zd2j4

IWFM Impact Awards – we need your vote!

Pinnacle Group has been shortlisted for the Institute of Workplace and Facilities Management’s (IWFM) COVID-19 Response Award, and we need your vote!


The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. These awards serve to showcase the best of the workplace and FM profession.

Paul Driver, Business Manager at Pinnacle Group, leads a ‘COVID Cleans’ team and they have been shortlisted for their work in reopening Lambeth Council’s playgrounds and making them COVID-secure using the latest electrostatic technology. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensure that the Council’s playgrounds are COVID-secure. COVID-19 forced these playgrounds to close, as part of our society’s efforts to tackle this virus. These spaces are key to a child’s cognitive, emotional and physical development and their closure impacted both the Lambeth community and local children’s wellbeing.

To tackle this challenge, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces.

The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to the ‘new normal’ and continues to tackle COVID-19.

We are proud to be shortlisted, but we need your support to win! 

To vote please click here and select 'COVID Cleans, Pinnacle Group' under the 'COVID-19 Response Award – Supporting the Community' category. 

Voting closes at 5pm on Tuesday 22nd September and the winners will be announced at the virtual awards ceremony on Monday 12nd October.   Please click here to register for the ceremony. 

Good luck to Paul and his team! 

Pinnacle responds to help The Ebbsfleet Academy’s students and teachers return to school safely this September

With children across the UK returning to school this September, in Kent, the Pinnacle team providing The Ebbsfleet Academy with facilities management (FM) services have been working hard to make sure that the 700+ pupils can return safely to school to resume their studies. 

In fact, the school never fully closed last term and around 10 students continued to attend the Academy throughout the lockdown with their parents supporting the region as Key Workers. Pinnacle quickly responded to the emerging COVID-19 outbreak by bringing additional COVID-secure cleaning of frequent touch points such as toilets, door handles and light switches and handrails.

Over the past few weeks, across the large secondary school, the specialist FM team have worked to help The Ebbsfleet Academy in redesigning the building’s layout to implement a one-way system to allow for social distancing, carried out deep cleans and increased daily cleaning requirements, installed additional sanitation stations to allow for regular handwashing and increased the capacity of the dining hall for the lunchtime rush!

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“I must take a moment to stop, reflect and applaud the tremendous effort, patience and resilience shown by the Pinnacle Team who have gone above and beyond this summer to ensure that we are ready to welcome our students back safely after being away from our school gates for over 100 days!
Nothing has been too much trouble for the team and the word 'no' just does seem to exist in their vocabulary. I am humbled by the team's efforts and I thank you for everything you do each and every day.”
Gurjit Kaur Shergill
Principal at The Ebbsfleet Academy
“Being able to play our part in getting The Ebbsfleet Academy’s students back to school safely has been incredibly rewarding for the Pinnacle team. The COVID-19 outbreak has forced everyone to rethink how they approach everyday tasks and at Ebbsfleet this has been no different. I would like to thank the whole Pinnacle team along with the staff at The Ebbsfleet Academy for their hard work in making sure the changes we have been forced to make in order to keep the children safe have been completed ahead of the new term and we can open the doors once again.”

Matt Morrell
Director of Total FM at Pinnacle Group

Pinnacle provides FM services including; cleaning, grounds maintenance, lifecycle, repairs and maintenance, major works and catering services to The Ebbsfleet Academy over the course of an eight-year contract. 

The Pinnacle team have introduced a top four tips for students returning to school, in line with Government guidance this September:

  1. Ensuring that your hands are clean! Keep washing your hands with soap and water throughout the day;
  2. Making sure you catch coughs and sneezes in tissues and put them in the bin! Then wash your hands again;
  3. If you sneeze, try to trap this in your elbow rather than sneezing across the room; and,
  4. Please wear your face coverings if you need to wear one, make sure it covers your mouth and nose.

Keeping Wandsworth tidy during lockdown

During the first
few weeks of the COVID-19 lockdown, Pinnacle Group mobilised a new cleaning
services contract with the London Borough of Wandsworth.

Since 1st
April 2020, Pinnacle has been working with the Council to provide cleaning and bulk
refuse collection services to more than 14,000 properties and units in Putney
and Roehampton. Despite the emergence of COVID-19 and the ensuing lockdown of
society, our staff rose to the challenge and continued to provide key services
to the residents of Wandsworth throughout this crisis in a COVID-secure
way. 

Our cleaning
service covers internal building areas, external communal areas of estates and
adjacent streets, while Pinnacle operatives also collect waste and are
continually available via a 24-hour contact centre service. Much of our day to
day work had to adapt to the new social distancing requirements and additional
safety measures.

This included taking a proactive approach in respect of prioritising specific cleaning tasks, namely concentrating on the cleansing of high-risk areas to try and limit the spread of the virus.  These are the areas that come into direct contact with residents, such as entry panels, door plates, door handles, door frames, glass in door panels, lift controls, handrails and stair rails.

This service
included engaging with socially distanced residents, many of whom were
shielding or were otherwise unable to leave their homes, and our teams rapidly
adapted and deployed to support these communities.

Often the core
cleaning services in which Pinnacle provides can go unnoticed, however, with
more of us staying at home, are teams have been recognised, and we have
received fantastic feedback from residents of Wandsworth.

We wanted to take
the opportunity to thank the communities of Wandsworth for their appreciation
of our colleagues during this difficult time.

Some highlights of the residents’ feedback:

  • “Just a quick note to say what a brilliant job our cleaner has been doing during lockdown… she is much appreciated.”
  • “Just a quick positive note on our new cleaner and gardener teams. They are doing a great job and the place has never looked better!”
  • “I would like to compliment the new cleaner … He has been working here for the past few weeks and has been doing a brilliant job… I can’t praise him enough.”

Feedback also
included messages of support for our workers and their positive attitude
towards residents and their work, during lockdown.  Pinnacle Group is immensely proud of the
contribution that our key worker have made during the COVID-19 crisis; they are
a testament to our commitment to the safety, health and wellbeing of the
communities that we serve and our role as a key UK facilities management
specialist.  

For more information about the services we provide in Wandsworth,  and many other London Boroughs please click here.

Pinnacle Group launches CAEHRS Partnership to tackle the UK’s employment and health challenges

Pinnacle Group have announced a
strategic partnership with a leading employment services provider from the
Australian market to deliver employment and health services across the UK.

The partnership brings together expertise to deliver market-leading employability services to help people find and stay in work. Combining Pinnacle’s successful and established delivery model with the Australian partner’s innovation and knowledge from an overseas market enables this partnership to offer new ways to combat employment and health challenges here, in the UK.

Pinnacle Group has been a trusted partner to the Department for Work and Pensions (DWP) delivering a wide range of employment-focused solutions since 2008 and is a current Prime provider of DWP’s New Enterprise Allowance (NEA). Pinnacle has helped more than 40,000 customers to find sustained work through the delivery of a range of community-led solutions that engage with customers in their communities, on their own terms, and through an organisation they trust.

The Australian partner helps people move into work by enabling them to gain the skills they need to make them employable. They provide employment and training services to thousands of people each year in over 150 locations across Australia and are appointed to all of the Australian’s Government three major program contracts: Jobactive, Disability Employment Services, and Community Development Programs.

“Pinnacle has a strong track record of delivering employability contracts and we are delighted with this collaboration which explores innovative ways to tackle today's UK employment and health challenges.”

Claire Kober, Managing Director, Homes at Pinnacle Group

The partnership will be bidding for the DWP’s new
method for contracting employment support – the Commercial Agreement for the
provision of Employment and Health Related Services (CAEHRS). CAEHRS will contract
for five years and will be used to facilitate the provision of employment and
health services on behalf of the Government and other contracting bodies.

Apply

If you are interested in working for Pinnacle Group please submit your CV and cover letter