Pinnacle Group bolsters its investment in ESG. This forms part of our ambitious growth strategy and builds upon decades of the company delivering added value for clients, customers and communities.We have appointed a Pinnacle ESG Lead, as the Group integrates ESG across its services portfolio, which includes housing and facilities management services, as well as businesses Pinnacle Power and Grain. The ESG Lead at Pinnacle will drive the delivery of the ESG Framework launched today. This sets out our approach to Environment, Social and Governance. The ESG framework we have developed is structured around four pillars: To bring rigour to the measurement and reporting of ESG we are aligning to the TOMS framework and progress will be reviewed regularly by a ESG steering group, as well as the Executive team conducting an in-depth business wide review each quarter. “Our vision to be ESG leaders is an important part of our company strategy and we are incredibly proud to be launching our ESG Framework today. Our investment in an ESG team and developing our company-wide commitments naturally evolve what we have been delivering as a company for decades. It is the next logical step for us. We value the impact we can have and setting out our approach within an ESG Framework gives our 3,000 strong team clear direction on how as a company we are working towards our purpose of transforming communities, changing lives. It helps us build a business for the future and crucially benefits society and we are honoured to be able to make a difference.” Perry Lloyd Group Chief Executive For more information on our commitment to ESG visit here and read our Framework:
Pinnacle Group invests in ESG and launches strategy
Pinnacle Group bolsters its investment in ESG. This forms part of our ambitious growth strategy and builds upon decades of the company delivering added value for clients, customers and communities.
We have appointed a Pinnacle ESG Lead, as the Group integrates ESG across its services portfolio, which includes housing and facilities management services, as well as businesses Pinnacle Power and Grain.
The ESG Lead at Pinnacle will drive the delivery of the ESG Framework launched today. This sets out our approach to Environment, Social and Governance. The ESG framework we have developed is structured around four pillars:
To bring rigour to the measurement and reporting of ESG we are aligning to the TOMS framework and progress will be reviewed regularly by a ESG steering group, as well as the Executive team conducting an in-depth business wide review each quarter.
“Our vision to be ESG leaders is an important part of our company strategy and we are incredibly proud to be launching our ESG Framework today. Our investment in an ESG team and developing our company-wide commitments naturally evolve what we have been delivering as a company for decades. It is the next logical step for us.
We value the impact we can have and setting out our approach within an ESG Framework gives our 3,000 strong team clear direction on how as a company we are working towards our purpose of transforming communities, changing lives. It helps us build a business for the future and crucially benefits society and we are honoured to be able to make a difference.”
Group Chief Executive
For more information on our commitment to ESG visit here and read our Framework:
Pinnacle Kickstarts work experience placements
Pinnacle Group has launched its government-backed Kickstart work scheme, aimed at 16-to-24-year-olds who are receiving Universal Credit and are at risk of long-term unemployment.
Introduced by the government to create high-quality six-month work placements, Pinnacle is in the process of recruiting 30+ people to its Kickstart Scheme that will start in June.
Successful applicants will be placed in different areas of the business to gain valuable work experience by learning on the job and will receive a programme of support to ensure they are able to make the most of their time with Pinnacle.
Each person will have a dedicated Kickstart Coach, who will be a mentor, and undertake regular reviews and provide feedback.
In addition, the Kickstarters will attend Group Employability Workshops which will cover induction and expectations of their role within Pinnacle; building their capabilities and managing change to help participants become more self-aware and improve confidence. Young people on the Kickstart Scheme will also be supported to upskill in the writing of covering letters, completion of application forms; development of a best-in-class CV, job searching; and interview techniques.
"Pinnacle has always given back to the community and the Kickstart Scheme is the ideal opportunity to help young people gain experience of the workplace with lifelong skills for finding and keeping future employment.
We look forward to welcoming the Kickstarters to the Pinnacle team.”
Managing Director, Pinnacle People
Each Kickstarter will be paid weekly over the six-month programme and receive 12.5 days of annual leave as well as time off for Bank Holidays.
Pinnacle sponsor the British Army’s team to race across the Atlantic Ocean in aid of the Royal British Legion
At Pinnacle Group we are proud to be advocates for those who protect our nation and to support the wider Armed Forces Community. We are pleased to demonstrate our loyalty to the British Army and the Royal British Legion (RBL) by sponsoring a team to row across the Atlantic Ocean in the 2021 Talisker Whisky Atlantic Challenge.
Billed as the “World’s toughest row”, the crew made up of four members of the British Army’s prestigious Royal Army Physical Training Corps will be rowing 3,000 miles for six weeks in a 8.5m long rowing boat.
During the gruelling challenge the team face the ultimate test of physical and mental endurance. Rowing for 12-hours a day in two hours shifts, day and night, the team will be faced with an onslaught of waves, sleep deprivation and salt sores. What will spur them on is their dedication to raise money for the RBL, during their centurion year.
“As proud supporters of the of
the Armed Forces community, we are delighted to announce our sponsorship of the
Force Atlantic team. We are looking
forward to cheering the team on and raising money for such a worthy charity.”
Chief Executive and Armed Forces Network Chair at Pinnacle Group
“After serving in the
3rd Battalion The Queen’s Regiment and now being a Sergeant Instructor at the
Kent Army Cadet Force, I am passionate about supporting the good work RBL does
for the Armed Forces community. This
challenge isn’t just a rowing race – it demonstrates what it means to be a part
of the British Armed Forces, it’s more than just physical and mental strength, it
shows leadership, discipline, teamwork and adventure.”
Business Manager and founding Armed Forces Network member at Pinnacle Group
“Force Atlantic are proud to have Pinnacle Group
supporting us as a gold sponsor. Their support in providing opportunities for
veterans is superb and as an organisation, they are intrinsically aligned to
our campaign. Pinnacle Group recognise the value of military life and the
experience contained within. Our veterans boast some of the best transferable
skills around and through Pinnacle Groups’ Armed Forces Network, they offer a
future for our community. With the
support of Pinnacle Group, the team and I feel in a great place to achieve our
goals whilst raising money for their chosen charity, the Royal British Legion.”
Captain Scott Pollock
Captain Scott Pollock and the team captain of Force Atlantic 21
Pinnacle will be running a series of events throughout the summer to raise money for the Royal British Legion.
Good luck to the Force Atlantic 21 team.
Microsoft recognises Pinnacle Group as a leading developer of Power Platform solutions
Microsoft has acknowledged Pinnacle Group as one the leading firms using its Power Platform to undertake audits for the facilities and sites that it manages both internally and on behalf of its clients. Sancho Harker, a Solution Integration Analyst in Pinnacle’s Technology and Innovation team, was key in introducing this system to the Group’s operations and has also been recognised by Microsoft as one of their Most Valuable Professionals (MVP).
Using Microsoft’s Power Platform system Pinnacle will save 3,300 pages of printed paper and recover over 1,000 hours of auditors’ time each year.
Some of the solutions the Technology and Innovation team have been working on include:
Effectively Processing and Auditing Data at Pace
Before the introduction of the Power Platform system, Pinnacle’s Health and Safety team used a paper-based system to document data and this process could be cumbersome and time consuming. The Power Platform allows for the creation of bespoke Power Apps that can document every stage of the audit process easily, combined with another system called Power Automate that is used to handle the back-end data seamlessly.
The reporting of audit data has been automated through the Power BI system, which allows the running of real-time reports by month, risk level, profit centre and various other fields.
Recruitment Power Platform Simplifying and Modernising Recruitment
Pinnacle’s recruitment processes have now been brought in-house and modernised via the Power Platform system and this will enable the company to save between £100,000 and £500,000 per year on recruitment costs.
Developing the Profit Centre Power App
Sancho created the “Profit Centres List” app that supports Pinnacle managers to access their respective profit centre “hub” and receive requests for authorisation. This has centralised and streamlined a time-consuming process and ensured higher productivity for the firm. The simplification of the profit centre listing has been especially helpful, as it allows swift authorisation of costs and tasks.
Currently, Pinnacle has 15 Power Platform solutions in production and at least 20 in the pipeline.
Supporting the city of Stoke-on-Trent by using Bentilee Neighbourhood Centre for COVID-19 testing
To support the city of Stoke-on-Trent in the ongoing fight against COVID-19, a number of community testing sites have been established at venues across the city. The Bentilee Neighbourhood Centre, which is managed by Pinnacle Group, has been selected as one of these community testing sites, aimed at increasing the number of tests being carried out across the UK.
Following a staff induction day to ensure safety procedures for staff and residents are in place, from today, Pinnacle’s team will be providing concierge and warden services to the testing site. This vital work will ensure that testing staff and members of the community can safely and confidently use this site.
The site will carry out lateral flow tests, which are small and portable and able to give significantly faster results than PCR COVID-19 testing, providing a result in just 30 minutes, without being sent to a lab for analysis.
In order to support the community, the site will be open five days a week: Monday-Tuesday, 14:00-20:00; Wednesday, 10:00-14:00; Thursday-Friday 08:00-14:00. The site will be closed on Saturday and Sunday.
There is capacity to carry out 288 tests per day, to book a test please visit: www.stoke.gov.uk/bookacovid19test. Walk-ins are also welcome.
Stoke-on-Trent City Council’s Leader, Abi Brown, said, "We are grateful for Pinnacle supporting us to offer community testing at Bentilee Neighbourhood Centre. We have worked hard to bring rapid result testing to as many local communities as possible, to make it quick and accessible for people to be tested. Even if you're feeling fine, it's important to get tested at least once a week, one in three people with COVID-19 have no symptoms, therefore could be spreading the virus without knowing.”
Neil Fergus, Managing Director FM, Pinnacle Group, said of the opening of the site, “We are grateful for the opportunity to further support the community in the City of Stoke-on-Trent by using the Bentilee Neighbourhood Centre to carry out vital testing. The ongoing COVID-19 pandemic requires us all to pull together during this challenging time.”
The Bentilee Neighbourhood Centre is a one-stop community hub that was opened in 2007 and provides services to over 100,000 people each year from across the City. Situated at the heart of the Bentilee community, the Centre offers facilities including GP surgery, dentist, physio, library, youth services and community rooms. Pinnacle provides the soft FM services, covering cleaning, grounds maintenance, security, and operational management within the facility.
Pinnacle Group donates to local causes
Ahead of the festive season, Pinnacle Group undertook a staff consultation exercise to nominate local causes and food banks within communities that they serve and to support these social ventures with donations. This collective activity served to recognise causes or charitable efforts that may otherwise have not received support and to ensure that Pinnacle was responsive to the needs of the local communities where it operates.
The consultation asked colleagues to identify and nominate food banks in their contract areas. This led to over 20 responses from our local teams and a set of 25 food banks and local causes across the communities we serve were identified. Pinnacle then donated sums of £500 each to support these food banks, as they provide basic food and support services to local communities that may be struggling during the festive period, over £10,000 has been donated.
Pinnacle also requested that colleagues recognise and nominate local causes that the Group could support. This was an important request, as many worthy, local causes do not have the resources to effectively publicise or communicate their work and are focused on their social outreach. Pinnacle colleagues identified a number of local causes and the Group will be working with each of these remarkable ventures, which are undertaking important work in trying times.
Pinnacle is grateful that colleagues were able to volunteer their experience and knowledge to support these charitable causes and local food banks.
“We appealed to Pinnacle employees to help support food banks and local causes in the communities where we operate. We were delighted by the enthusiasm shown by all our staff to directly help people and families suffering hardship at this most difficult of times.”
Group Chief Executive
Elsewhere, in the London Borough of Lambeth alone, Pinnacle donated a total of £3,500 to the Trussell Trust and local community food banks. Alongside these donations, Pinnacle teams volunteered their time and expertise to the groups undertaking this important work in the Borough.
Pinnacle recognises that food poverty and social deprivation is a serious issue in the UK and, as a leading provider of front-line, community facing services, acknowledges the important ongoing role it needs to play in the communities that it serves.
Celebrating our people and culture at The Pinnacles
Pinnacle Group’s annual staff awards, “The Pinnacles” took place virtually this week. The awards are to celebrate our people and our culture, as we acknowledge those that have embodied the spirit of what it means to be a Pinnacle employee. This means living our values, making an impact and striving to make Pinnacle a company that we can all be proud to work for. Pinnacle strives to transform communities and change lives, and this ethos runs through everything we do. But it’s our most important asset, our people, that is at the heart of this vision.
Due to the current climate, we were unable to get together to celebrate in person, so we adapted and innovated to produce the awards virtually. The event was hosted by Pinnacle Group’s Senior HR Business Partner, David Tant and more than 100 Pinnacle employees tuned in.
This year, Ron Powell, a cleaner on our Brockley housing contract, received the prestigious Employee of the Year award, for the commitment he has shown to his colleagues, client and, above all, residents (our customers). Living by our corporate values (Trust, Respect, Involve, Challenge & Deliver Excellence) Ron is a real credit to himself and Pinnacle, and epitomises so much of the good work that our colleagues deliver every day.
Ron’s manager, Nikki Walker, said of Ron “He is a trusted, respected and valued member of the team and fully deserves to have won the Employee of the Year award. He views all the residents as his friends, they ask after him if they do not see him for a couple of days. The community rely on Ron and he has never let them down. Ron has commented that he has never had to say “no” to anyone, and he hopes he never will.”
Perry Lloyd, Group Chief Executive, said of our Staff Awards, “The Pinnacles” is a very special annual event in the Pinnacle calendar. It allows us to truly celebrate colleagues who have gone the extra mile. Even though the event was in a very different format from past years, it was a great success and I want to send my congratulations again to all our winners who fully deserve to be lauded for their exceptional commitment to our organisation and the communities we serve.”
The other category winners and finalists were:
Extra Mile Award
Finalist: Tracy Newall, Facilities Assistant
Finalist: Darren Dunn, Caretaker
Winner: John Butcher, Health and Safety Manager
Finalist: Chris Cooper, Performance Manager
Finalist: Stephen Petrie, Senior Performance Manager
Winner: Christina Lee, Operations Control
Rising Star Award
Finalist: Daniel Jeffrey, Cleaner
Finalist: Nathanael Hayden, Operations Analyst
Winner: Kerri Holland, Compliance Manager
Community Champion Award
Finalist: Kate Donovan, Area Manager - Housing
Finalist: Sean Hancock, Regional Operations Manager
Winner: Graham Holroyd, Caretaker
Manager of the Year Award
Finalist: Amy Mills, Regional Cleaning Manager
Finalist: Monica Dutu, Contract Manager
Winner: Rochelle Menville, Estate Manager
Team of the Year Award
Finalist: University of Hertfordshire - De Hallivand team
Winner: North London Schools
Employee of the Year
Finalist: Steven Dockerill, Superintendent
Finalist: Khalid Idahmed, Reactive Cleaner
Finalist: Ian Bates, GM Operative
Finalist: Violet Legrice, Housing Manager
Winner: Ron Powell, Cleaner
Each finalist receives a cash prize of £150, £500 goes to our five category winners and £1,000 for Ron as our Employee of the Year (2020).
We look forward to a time in the New Year when we can celebrate in person with all our finalist’s and colleagues, when is it safe and appropriate to do so.
Raising money for our Armed Forces community
Pinnacle Group is a proud supporter of SSAFA, the Armed Forces Charity, who provide lifelong support for our Forces and their families. During the recent Armed Forces Week (22-28 June) Pinnacle were the headline sponsors of the charity's 13 Bridges Walk.
The 13 Bridges Walk was due to be one of London's premier Armed Forces Day events, however, due to the circumstances around Coronavirus, it became a ‘virtual event’.
Rather than a group walk across the capital's bridges, SSAFA
invited everyone to take part by walking or running 10 miles over the course of
Armed Forces Week to show support for our Armed Forces and raise money for
During the course of the week, Pinnacle colleagues clocked up the miles to showcase their local bridges and pay their respects by visiting local war memorials, bases and landmarks.
Paul Driver, Business Manager at Pinnacle Group, walked over 13 bridges in his local area to raise money for SSAFA, he said of the challenge:
“After serving in the 3rd Battalion The Queen’s Regiment and now being a Sergeant Instructor at the Kent Army Cadet Force, I am passionate about supporting the good work SSAFA does for the Armed Forces community.”
Paul Driver, Business Manager at Pinnacle Group
Bill Pearce, Marketing Manager at Pinnacle Group, ran 10 miles a day for five days and visited some of London’s notable war memorials. Bill said it was an “honour” to raise money for such a brilliant charity and he is looking forward to taking part in next year’s event.
So far, over £11,000 has been raised for SSAFA. If you wish to contribute to this worthy cause, please click here.
To find out more about the amazing work SSAFA undertakes please visit: ssafa.org.uk
Christopher Hodson joins Pinnacle Group as Chief Financial Officer
Pinnacle Group has appointed Christopher Hodson as the Group’s new Chief Financial Officer to lead Pinnacle’s finance-related operations and further strengthen the senior management team.
Christopher joins the group from Tunstall Real Estate where he was Finance Director. He brings with him over 15 years of pan-European real estate industry experience, focusing on defining, creating and implementing financial strategies for the real estate market involving structuring real estate transactions in excess of €1 billion.
“I am delighted to welcome Christopher to Pinnacle Group as Chief Financial Officer, a new role which recognises the importance we place on the next stage in the growth of the Group. In the aftermath of the Grenfell tragedy and the demise of Carillion, we face challenges but most importantly opportunities and I believe that the broad range of experience which Christopher brings to the Group will help us capture these opportunities for the benefit of our customers, our employees and our shareholders.”
Group Chief Executive, Perry Lloyd
As Chief Financial Officer to Pinnacle Group, Christopher will provide strategic direction, financial planning and reporting, management of financial and commercial risks and finance-related operations and will work closely with the Group’s CEO and Board to support the strategic direction of the Group.
“This is a great opportunity to immerse myself within Pinnacle Group and to help shape its future. These are very exciting times for the Group and I look forward to working with the senior management team to achieve our strategic goals.”
Chief Financial Officer, Christopher Hodson
2018 Staff Awards
The winners were announced at a ceremony at the Museum of London in late-September. Everyone left with a prize: £100 each for the 16 finalists; £500 for the five category winners; and £1,000 for the overall winner.
The event is a chance to recognise and reward those staff who live by the Pinnacle’s core values – Trust, Respect, Involve, Challenge and Deliver Excellence. There are five award categories – one for every core value – and an overall ‘Pinnacle Way’ winner.
This year, Pinnacle PSG’s Vanda Lowndes received the overall ‘Pinnacle Way’ award, for the commitment she has shown to her colleagues, client and above all, her residents. Living by such values, Vanda is a real credit to herself and Pinnacle and epitomises so much of the good work that our staff deliver every day.
The other worthy category winners and finalists were:
Finalists – Lee Field and Nicola Bennison
Winners – Suzie Payne and Sarah Jacques
Finalists – Orlando Correia and Auryn Morgan
Winner – Vanda Lowndes
Finalists – Julie Impey and Paul Thomas
Winner – Kathryn Hall
Finalists – Jackie Southam and Joaquin Pablo Moyano Mena
Winner – Timothy Speed
DELIVER EXCELLENCE AWARD
Finalists – George Halliday and Kevin Hearn
Winner – Carlos Morris
In addition to the Value awards, two special awards were handed out:
Winner – Aundrey Smith
TEAM OF THE YEAR AWARD
Winner – City Peninsula Team
Perry Lloyd, Chief Executive, said of the Awards: “The staff awards are a very special event in the Pinnacle calendar. It is where we can celebrate staff who have gone the extra mile. The evening was a great success and I want to send my congratulations again to all our winners who truly deserve to be recognised for their exceptional commitment to our organisation and communities.”
Neil Euesden, Group Director of Operations, said of the Awards: “I have been blown away by the truly inspirational stories I have heard this evening. Each nominee is a credit to our company and I’m proud of each and every one of them. I would like to thank and congratulate every nominee for the commitment they show to Pinnacle, and our residents”
The event was hosted by Pinnacle Group’s Training and Development Manager, Gary Dear and was attended by more than 100 guests. Gary was supported by Ben Leahy (Pinnacle People’s Commercial and Legal Manager), Matt Morrell (Head of Facilities Management), Seuni Laroussi (Business Manager for Organisational Change, FM), Matt Walker (Business Manager, FM) and Barry Montgomerie (Contract Director, Woking).