Claire Kober, a member of Pinnacle Group’s Executive Committee, has been recognised by Property Week as being a 2020 RESI Trailblazer.

Pinnacle's Managing Director, Homes, has been selected by a panel of esteemed RESI experts as one of 32 entrepreneurs, innovators and disruptors who are shaking up the UK residential sector.

Claire spearheads the company’s housing, estates and property management contracts, as well as Pinnacle People and Connect, our 24-7 contact centre. She works in partnership with a range of clients in the local government, institutional investment and development sectors.

In addition to Claire’s work at Pinnacle, she is an independent Director and Chair of House - Urban Splash’s pioneering Joint Venture with Japan’s biggest house builder, Sekisui House. Its mission is to build beautiful modern homes in characterful new neighbourhoods using innovative design, Modern Methods of Construction and the latest technology.

Claire’s mantra is:

"People are at the heart of everything I do; excellent outcomes come from strong relationships with all sorts of people – sometimes the best partnerships are the most unexpected.”

Claire Kober
Managing Director, Homes, Pinnacle Group

Congratulations to Claire for this achievement. 

For further reading on Property Week's 'Class of 2020' Trailblazer's read here

Claire Kober gets recognised as one of Property Week’s RESI Trailblazers

Claire Kober, a member of Pinnacle Group’s Executive Committee, has been recognised by Property Week as being a 2020 RESI Trailblazer.

Pinnacle's Managing Director, Homes, has been selected by a panel of esteemed RESI experts as one of 32 entrepreneurs, innovators and disruptors who are shaking up the UK residential sector.

Claire spearheads the company’s housing, estates and property management contracts, as well as Pinnacle People and Connect, our 24-7 contact centre. She works in partnership with a range of clients in the local government, institutional investment and development sectors.

In addition to Claire’s work at Pinnacle, she is an independent Director and Chair of House - Urban Splash’s pioneering Joint Venture with Japan’s biggest house builder, Sekisui House. Its mission is to build beautiful modern homes in characterful new neighbourhoods using innovative design, Modern Methods of Construction and the latest technology.

Claire’s mantra is:

"People are at the heart of everything I do; excellent outcomes come from strong relationships with all sorts of people – sometimes the best partnerships are the most unexpected.”

Claire Kober
Managing Director, Homes, Pinnacle Group

Congratulations to Claire for this achievement. 

For further reading on Property Week's 'Class of 2020' Trailblazer's read here

Pinnacle to provide tenancy management and maintenance services to Arpeggio Properties’ Ocean House development in Barnet

Arpeggio Properties Limited has awarded Pinnacle Group a contract to provide tenancy property management and maintenance services at the Ocean House development in Barnet.

From early November, Pinnacle will provide management services, including; rent collection, repairs and maintenance, voids management, planned preventative maintenance and lifecycle maintenance to 34 bespoke supported living units. 

Care and support will be provided by Next Step Support Ltd who support adults with a diverse range of needs including mental health, learning disability and substance abuse.

“We are excited for the opening of Ocean House in Barnet, and for the beginning of our partnership with Pinnacle. We are pleased to be able to support people in need, especially during the current climate. We look forward to working in partnership with Pinnacle.”
Robert Binns
Director, Arpeggio Properties
“It is fantastic to be awarded this contract. We are excited to begin work with Arpeggio Properties and Next Step Support Ltd as we support adults in need of help.”
Nimisha Patel
Housing Director, Pinnacle Group

The contract is for an initial five-year period.

London Tenant Management Organisation appoints Pinnacle as housing management and maintenance partner

Pinnacle Group has been re-appointed by CTR Triangle TMO to provide housing management and maintenance services to 291 council-owned properties in Canning Town. The appointment follows a competitive tender process and continues Pinnacle’s provision of services to the TMO, which began in 2010.

Pinnacle’s team will provide tenancy management, rent arrears recovery, responsive day to day repairs as well as ongoing resident engagement and social events. The team will continue to run the contract from the existing offices, while our 24/7 Contact Centre will provide residents with out of hours support.

The CTR Triangle TMO was set up by residents of the estate in 1996. The TMO is directed by a team of volunteer board members who live in the community and collectively take on the responsibility for the management of the estate, including the appointment of contractors. The TMO incorporates properties on Avondale Court, Cliff Walk, Radley Terrace and Trinity Gardens in Canning Town, Newham.

This new 10-year partnership responds to tenant priorities and will focus on high quality, comprehensive services which focus on upholding high standards and adopting best-in-class cleaning and management practises.

Nimisha Patel, Group Head of Housing, said of the appointment:

“CTR Triangle TMO are a long-term client and we are delighted to renew our close partnership to continue delivering first-class services. We are committed to working closely with the board and wider community to ensure the services we provide respond to the individual needs and priorites of the TMO’ residents. This is one of a number of recent appointments for resident-managed housing contracts, demonstrating our capacity to work closely with members of the community to provide a high-quality, personal and responsive service.”

Nimisha Patel
Group Head of Housing

Virtual viewings make affordable new homes a reality for Greenwich residents

A partnership between Meridian Home Start and Pinnacle Group saw the first residents move into Woodpecker Gardens a new development in south east London.  Meridian Home Start, a Community Benefit Society set up by the Royal Borough of Greenwich to develop affordable homes for rent, took handover of the site on 1 June 2020, with Pinnacle providing lettings and management services to 32 affordable homes. 

Reflecting current COVID-19 restrictions, Pinnacle’s letting
team have worked to offer virtual showings of the properties and engaged
remotely with applicants to let the units in Charlton, London. 

The Meridian Home Start development, which includes four
adapted houses, provides affordable housing to local families at discounted
rates, on average 65% of the market rent.

Each house has its own front courtyard and terrace areas.
There are also 12 onsite parking spaces with four accessible spaces for the
adapted properties. 

Cabinet Member for Housing Cllr Anthony Okereke said: "We're proud that Meridian Home Start, which was set up by the Council to access previously unavailable funding streams, has delivered another high-quality and affordable housing scheme for local working families. Tackling the housing crisis is a top priority for the Council, and we are delivering on that commitment through both Meridian Home Start schemes and our Greenwich Builds programme, which will see 750 new council homes created across the borough."

Richard Reynolds, Chair of Meridian Home Start, added:The team at Meridian Home Start are delighted to be handing over at Woodpecker Gardens, our second low rise housing development in Partnership with the Royal Borough of Greenwich. This is a very real milestone in our 600 unit development programme with a further two schemes already on site at Farmbank SE9 and Duke Court SE8 with more to follow, one in Woolwich and one adjacent to Falconwood Station.”

As the Royal Borough of Greenwich’s Local Housing Company,
our sole task is to provide a continuous supply of much needed well designed
good quality affordable rented homes for local residents in housing need in the
Royal Borough of Greenwich for many years to come.

Sophie Moore, Head of Operations, PRS at Pinnacle Group, said of the handover:We have been extremely proud to assist with the move-in process and allocation of affordable homes to applicants. In such challenging times we have seen impressive amounts of patience and resilience from all applicants who have progressed their applications remotely with our team. We have been able to offer virtual viewings and have successfully moved-in tenants in a phased manner to put the tenants at ease and minimise risk to those moving in and our staff.

The site handover was straightforward, and the finished site is beautifully presented. We look forward to continuing to welcome people to Sandpit Place throughout the course of the month and will ensure we are on hand throughout the process.”

We are delighted to be working in close partnership with Meridian Homes Start to deliver services across the Royal Borough of Greenwich. We are excited for the opportunity to deliver first-class services to an increasing number of families as Meridian’s provision of affordable homes in the Borough grows in the coming years.”

Oliver Miller, Group Head of Build to Rent, PRS at Pinnacle Group

Pinnacle provides a range of tenancy management and
maintenance services to Merdian Home Start, which includes; tenancy engagement,
income management, lettings services, cleaning and grounds maintenance,
responsive repairs, void works and planned maintenance. 

Crucial Care for the Community

Pinnacle Group delivers services in West Kensington and Gibbs Green. Four years ago, we saw an opportunity to add real value to the vulnerable members of the community by providing a Community Champions programme.

The initiative is led by Sara Benjamin, Community Champion Project Manager, delivering vital services to those in need – making a real difference to people’s health and wellbeing in the area. These services include a foodbank, yoga sessions, fun days, trips, clubs and training in mental health and first aid.

The Community Champions know that people need their services now more than ever during the Coronavirus pandemic. They have gone out of their way to post a leaflet through the door of all residents on the West Kensington estate, asking for anyone who needs help or support to get in touch.

They are also continuing to run their weekly foodbank, which many people rely on for vital food supplies. Donations are still coming through every Monday from the well-established food charity City Harvest London and once it arrives the team opens the doors at Gibbs Green Tenant Hall for anyone in need. Unlike some food banks, visitors do not require a referral to receive assistance and can simply turn up on the day.

Dependent upon the food donated, the team distribute groceries, with people taking a full carrier bags worth away with them and sometimes even more.

To safeguard the public during these challenging times the team has added extra precautionary measures for food collections, including restricting the number of people inside at any one time, as well as social distancing and the use of hand sanitisers upon entry.

Over recent weeks the use of the foodbank has increased and due to the nationwide lockdown measures the team is making sure that everyone who needs it can still access the service by additionally providing home deliveries.

"It’s important that we all support each other through these unprecedented times. I am so proud of the Pinnacle teams who are doing fantastic work to help protect the public and provide vital services and supplies. I can’t thank them enough for their efforts. Every day I hear of how our teams have gone above and beyond to help, as well as many other communities and companies alike. It is through this kindness and compassion we will get through. Please stay safe everyone.”

Claire Kober
Managing Director, Homes

Legal & General appoints Pinnacle as management partner for its Affordable Homes business

Pinnacle Group has been appointed by Legal & General as a management partner for its Affordable Homes business which has a delivery pipeline nationwide of 3,500 affordable homes. Pinnacle is the only private company – alongside 13 Housing Associations – to be appointed.

Following an extensive, two-stage tender process involving 140 companies, Pinnacle has been chosen by Legal & General to work across 97 designated areas in the North East, Midlands, South East and South West, in addition to every London borough, building upon its established nationwide delivery infrastructure.

The partnership will last for a minimum of 10 years and allow Pinnacle to focus on service delivery and resident experience, in line with Pinnacle’s Community Stewardship approach which prioritises long-term involvement in day-to-day community-facing services.

Legal
and General’s entrance into the affordable housing market is an exciting
proposition for everybody committed to increasing the supply of good quality,
affordable homes,” said Claire Kober, Managing Director, Homes at Pinnacle
Group. “Pinnacle is delighted to be working with Legal & General and proud
to have been selected as part of the network of affordable housing providers.
We believe we can make a considerable contribution to Legal & General’s
ambition to provide the highest quality customer experience.”

Legal and General’s entrance into the affordable housing market is an exciting proposition for everybody committed to increasing the supply of good quality, affordable homes

Claire Kober, Managing Director, Homes, Pinnacle Group

Ben Denton,
Managing Director, Legal & General Affordable Homes,
commented: “After a rigorous tender process, focusing on the quality and
customer service offering of 140 UK-wide housing associations, we have now
established an experienced panel of management partners. With residents already
moving into our first schemes, this represents another milestone as we continue
to pioneer the Institutional Registered Provider model. There is an urgent need
to keep innovating in this sector and to provide quality, stable homes for the
1.1 million households on waiting lists in England.”

Pinnacle begin comprehensive management contract in Greenwich

Pinnacle Group today announces that it has secured a
contract to deliver management services to Meridian Home Start, a Community
benefit Society providing affordable housing in the Royal Borough of Greenwich.

Pinnacle will provide tenancy management and maintenance services for tenants of Meridian Home Start including; tenancy engagement, income management, lettings services, cleaning and grounds maintenance, responsive repairs, void works and cyclical and planned maintenance. Pinnacle’s ability to deliver a comprehensive and integrated range services means tenants have a single point of contact, easier reporting of issues, and ultimately, a better tenant experience.

Delivery of Pinnacle’s management services began on
30th September for over 50 units, and will extend to a planned 250
by 2021 as additional new schemes are completed. All of the homes managed are affordable
homes for local families to rent at discounted rates, on average 65% of the
market rent.

Nimisha Patel, Group Head of Housing at Pinnacle
Group, said: “We are delighted to be working in close partnership with Meridian
Home Start to deliver services across the Royal Borough of Greenwich. We are
excited for the opportunity to deliver first-class services to an increasing
number of families as Meridian’s provision of affordable homes in the Borough grows
in the coming years.”

We are delighted to be working in close partnership with Meridian Home Start to deliver services across the Royal Borough of Greenwich. We are excited for the opportunity to deliver first-class services to an increasing number of families as Meridian’s provision of affordable homes in the Borough grows in the coming years

Nimisha Patel, Group Head of Housing

The contract will last for an initial 18 months.

Holistic service provision wins Lollard Street Contract

Leading housing manager Pinnacle Group today announces that it has secured a four-year contract to deliver management services to a new development in London’s Lollard Street.

Pinnacle will
provide housing management services to 70 affordable units and block management
services to 12 separate leasehold properties at the site. The company will
manage the development on behalf of Homes for Lambeth.

Pinnacle’s holistic
approach to service provision, which leads to more accountable property
management and, ultimately, a better tenant experience, was cited as a major factor
behind the awarding of the contract. The housing manager will offer a single
point of contact for residents, making it easier for residents to stay informed
of events and report issues.

Sarah Atkinson,
Regional Manager at Pinnacle Group, said: “Our ability to offer joined-up and
proactive management services allows us to deliver a better experience for our
tenants. We adopt a commercially-minded and socially-principled approach to all
developments, leaving tenants free to enjoy their lives.”

Our ability to offer joined-up and proactive management services allows us to deliver a better experience for our tenants. We adopt a commercially-minded and socially-principled approach to all developments, leaving tenants free to enjoy their lives.”

Sarah Atkinson, Regional Manager

Richard Reynolds,
Group Chair of Homes for Lambeth, said: “Welcoming our first residents to their
new homes on Lollard Street is an important step for Homes for Lambeth. We are
delighted to be working with Pinnacle to deliver a service to residents which
we are confident will be safe, effective and efficient.”

The contract will
last for an initial four years.

Claire Kober: It is not all doom and gloom

I spent this morning’s commute reading the executive summary of IPPR’s Commission on Economic Justice. The product of a two-year enquiry into the UK economy, the report outlines with devastating clarity the profound economic injustice that scars our country. Too many households no better off than a decade ago; the economy failing to deliver rising living standards for a majority of the population and nearly a million people on zero hours contracts.

None of this comes as a surprise to local government; day in day out, we see in individuals, families and communities experiencing the impact of income inequality and Europe’s most geographically unbalanced economy. But the Commission is not simply a council of despair. Instead it presents a genuinely radical 10-part plan for economic reform to achieve prosperity and justice.

The report is an impressive read for two reasons. The first is what it represents. I remember back in the 1990s, when IPPR convened a Commission on Social Justice. Unlike so many reports and commissions, this one laid out an ambitious agenda of social policy reform and gained traction among politicians and policy makers alike. It has had a lasting impact on public policy debates. The Commission on Economic Justice has similar potential; there are few reports which unite the Archbishop of Canterbury, McKinsey’s global managing partner and a Community Organiser from Citizens UK. But they are three of the commissioners that IPPR brought together; a consensus is already being built.

The second reason it is that it embraces the role of local government rather than neglecting it. It’s rare that a thinktank beyond the local government sector thinks radically about the role of councils’. However, the Commission calls for devolution of economic governance through the creation of four ‘economic executives’ comprising local authority representatives, as well as a rolling out of combined authorities throughout England.

Of course, it’s early days and we are yet to see how much traction the report will gain. But the signs look promising.

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