Our Commitment to ESG

Supporting our Purpose

Pinnacle is socially conscious and values led. We have a rich history of making a positive difference to the communities we support. Each day our teams deliver exceptional service, go above and beyond expectations, seek to add social value through our work and focus on sustainability.  

We operate across the UK, with a workforce of over 3,700 delivering vital services at the heart of communities each day. Our ability to have a positive impact is vast.

Read our ESG Framework

4 Pillars

We have developed an ESG Framework, which gives a focused approach from which we can track our journey towards transforming communities, changing lives.

Our ESG Framework has 4 Pillars. Each of the Pillars guides our approach to optimise our impact. They will be shaped and reviewed continuously through our internal governance frameworks. We will measure and report against them via our reporting mechanisms and the publication of our annual ESG Impact Report.

Protect Our Planet

Removing carbon, reducing pollution and considering all aspects of how we do business through a zero harm lens.

We Commit To:

  • Reduce our carbon footprint to net zero
  • End procurement of all environmentally harmful substances where sustainable products and materials exist
  • Collaborate with our colleagues, customers and communities on how to actively protect the environment

Community Impact

Always placing the public at the heart of our services, creating healthier, safer and more resilient communities where people want to live and can thrive.

We Commit To:

  • Support impactful causes to provide help where it matters most
  • Bring employment opportunities to the local community
  • Contribute to the health and wellbeing of communities through education and initiatives

Our People & Culture

Being a great place to work for all, empowering our people to realise their ambitions.

We Commit To:

  • Prioritise the engagement and wellbeing of our people
  • Provide opportunities for all to realise their ambitions
  • Empower, value and recognise our people

Responsible Business

Doing the right things the right way, underpinning high quality decision making in all areas of strategy, performance and accountability.

We Commit To:

  • Be ethical, transparent and accountable in how we do business
  • Operate a quality assured business
  • Seek feedback (good & bad) from our clients and customers and respond positively

ESG Impact Report

Read our 2025 Impact Report which showcases our progress across the four key pillars of our ESG Framework.

This is our latest ESG impact report highlighting the exceptional service and positive impact we make to every community we serve.

Pinnacle continues to be a socially conscious and value-led business, this is demonstrated through the exceptional achievements of our people in protecting our planet, the social investments in our team and culture, and the communities we serve.

Read our 2025 Impact Report

Measurement and Reporting

Pinnacle is working in line with Government and industry recommended best practice, using the National TOMS Framework. 

TOMs stands for Themes, Outcomes and Measures and has a suite of reporting standards that transcends industries and is used by thousands of companies UK wide to measure their social value impact.

Aligning to this framework we capture and report on our ESG activities through several internal mechanisms. These include via our governance groups, operational management systems, our internal monthly reporting processes, our quarterly business leadership reviews and specialist systems, such as Greenstone which measures our carbon emissions.

Our reporting covers outcomes as well as activity so we can continue to measure and monitor our impact as a responsible business. We report on our progress in these areas and more in our annual ESG Impact Report.

Learn more…

Speak to our Team to learn more about our commitment to ESG, or click the image to view our full ESG Framework.

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