Supporting our Purpose

Pinnacle is socially conscious and values led. We have a rich history of making a positive difference to the communities we support. Each day our teams deliver exceptional service, go above and beyond expectations, seek to add social value through our work and focus on sustainability.  

We operate across the UK, with a workforce of 3,000 delivering vital services at the heart of communities each day. Our ability to have a positive impact is vast.

4 Pillars

We have developed an ESG Framework, which gives a focused approach from which we can track our journey towards transforming communities, changing lives.

Our ESG Framework has 4 Pillars. Each of the Pillars guides our approach to optimise our impact. They will be shaped and reviewed continuously through our internal governance frameworks. We will measure and report against them via our reporting mechanisms and the publication of our annual ESG Impact Report.

Protect Our Planet

Protect Our Planet

Removing carbon, reducing pollution and considering all aspects of how we do business through a zero harm lens.

We Commit To:

  • Reduce our carbon footprint to net zero
  • End procurement of all environmentally harmful substances where sustainable products and materials exist
  • Collaborate with our colleagues, customers and communities on how to lower their impact on the environment

Community Impact

Always placing the public at the heart of our services, creating healthier, safer and more resilient communities where people want to live and can thrive.

We Commit To:

  • Support local causes alongside community partners
  • Partner with local charities and social enterprises to provide help where it matters most
  • Contribute to the health and wellbeing of communities through education and initiatives
Our People

Our People

Being a great place to work for all, empowering our people to achieve and realise their ambitions.

We Commit To:

  • Prioritise the happiness and wellbeing of our people
  • Provide equal opportunities for all to realise their ambitions
  • Bring employment opportunities to the local community
Responsible Business

Responsible Business

Doing the right things the right way, underpinning high quality decision making in all areas of strategy, performance and accountability.

We Commit To:

  • Be transparent, resilient and accountable in how we do business with all our stakeholders
  • Maximise our social impact through our delivery partners and support their growth as responsible businesses
  • Run a highly principled and ethical business that listens to staff, customers, delivery partners and shareholders

Measurement and Reporting

Pinnacle is working in line with Government and industry recommended best practice, using the National TOMS Framework. 

TOMs stands for Themes, Outcomes and Measures and has a suite of reporting standards that transcends industries and is used by thousands of companies UK wide to measure their social value impact.

Aligning to this framework we capture and report on our ESG activities through several internal mechanisms. These include via our governance groups, operational management systems, our internal monthly reporting processes, our quarterly business leadership reviews and specialist systems, such as Greenstone which measures our carbon emissions.

Our reporting covers outcomes as well as activity so we can continue to measure and monitor our impact as a responsible business. We report on our progress in these areas and more in our annual ESG Impact Report.

ESG Lead Driving progress across the business

Four ESG Steering Group workshops each year

Quarterly Internal ESG reviews across the Group at Executive level

Monthly Business wide contract management ESG learning pods

Annual ESG Impact Report

Learn more…

Speak to our Team to learn more about our commitment to ESG, or click the image to view our full ESG Framework.