Case Study

David Brown Santasalo combines nearly three centuries of expertise in gear engineering with global manufacturing to serve customers in commodities, marine, defence, power, industrial, and consumer markets. Its main manufacturing plant in Huddersfield, UK, also serves as the business headquarters for over 250 employees.

Pinnacle has worked with this client since 2015. As their FM delivery partner, we worked in close collaboration to understand their short and long-term goals and the need to provide support services which aligned with and adapted to their new challenges.

We immediately rose to the first challenge when only 60% of the previous staff were transferred under TUPE, and key positions in the security team became vacant. We implemented new robust management systems to improve standards, increase efficiency, and support the staff, many of whom had been with the company for several years. We ensured continuity of service and successfully recruited and retained a high-quality team with extensive experience and knowledge, equipped to work according to new and improved procedures and standards.

Our operatives undergo comprehensive ongoing training to ensure they perform their jobs safely, effectively, and to a high standard, with a strong focus on delivering an excellent customer experience through on-going customer care training.