News

Pinnacle Group delivers sustained growth across homes, neighbourhoods and workplaces

During the 2025–26 financial year (April 2025 to March 2026), Pinnacle Group secured over £70 million of new contracts (total contract value), reflecting continued confidence in its ability to deliver high‑quality housing management, neighbourhood and workplace solutions across the UK.

These successes supported a significant expansion of Pinnacle’s housing operations. Over the year, the Group extended its nationwide housing portfolio by more than 3,000 homes, bringing the total to over 78,000 homes under management.

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Growth was driven by a series of new appointments and partnership extensions with local authorities, affordable housing investors and neighbourhoods contracts, including further expansion with Legal & General Affordable Homes, where Pinnacle now manages over 5,000 homes – more than 70% of their total portfolio.

The Group also strengthened relationships with partners such as Morgan-Stanley backed Flint Housing and Pears‑backed MTD Housing, where Pinnacle’s managed portfolio grew by nearly 500 homes.

Pinnacle continued to strengthen its position within specialist investor-led housing markets. Its institutional investor management portfolio grew to over 12,000 homes nationally, supported by new appointments with organisations including BluePine Living and Zen Housing, while its own For‑Profit Registered Provider (FPRP) portfolios expanded to more than 1,500 homes.

The Group’s market rent portfolio, via its Place by Pinnacle brand increased by over 20%, with continued growth within new-build Build to Rent schemes nationwide, including a landmark new contract on behalf of This City, an arms-length Build to Rent developer owned by Manchester City Council.

Pinnacle expanded its neighbourhood service provision to more than 10,000 locations across the UK, including block cleaning, caretaking, grounds maintenance, concierge and estate services. During the year, Pinnacle was appointed to deliver communal cleaning and grounds maintenance services for across the whole Hyde Group portfolio.

Pinnacle handled over one million customer calls during the year through its 24/7 contact centre operations, supporting more than 50 clients across housing, local and central government. The company’s focus on service excellence was recognised with the achievement of ServiceMark accreditation, reflecting consistently high standards of customer experience.

A notable development during the year was the launch of Pinnacle Workplace, a new national brand delivering workplace services across more than 80 locations. This included a flagship three‑year, £15 million contract at JCB’s global headquarters, providing specialist facilities management services and production support.

Pinnacle continued to make an impact in communities through its work with government and local partners. Through the Meadowship scheme with Bromley Council, the Group has now supported more than 400 families to move from temporary into permanent accommodation. Pinnacle also supported over 11,000 families into Service Family Accommodation on behalf of the Ministry of Defence and surpassed 500 families housed under the MOD’s Afghan Relocation and Assistance Policy.

Investment in innovation remained a priority. During the year, Pinnacle strengthened its AI and automation capabilities, enhancing its resident app, Ark, and scaling the use of collaborative robots (cobots) – autonomous machines that work alongside colleagues to improve efficiency, consistency and service outcomes across neighbourhood services.

“Over the past year, we have continued to grow the scale and reach of the business while staying focused on what matters most: delivering well managed homes, neighbourhoods and workplaces which result in strong communities and satisfied customers. I’m proud of the impact our teams have made across the country and the trust our client partners continue to place in us.”

Perry Lloyd
Group Chief Executive

Pinnacle Group to manage homes at London’s iconic Oxo Tower

Pinnacle Group has been appointed to manage more than 160 homes in and around the iconic Oxo Tower on London’s South Bank, working in partnership with Coin Street Housing Secondary Housing Co-operative, which will become South Bank Community Housing Co-operative.

The appointment follows the coming together of homes previously managed by the Palm, Redwood and Iroko housing co-operatives, as part of a wider transition towards a single co-operative structure.

Established to great note in the late 1990s and early 2000s, each of the schemes made their mark for their distinctive architecture and strong community focused neighbourhood that Coin Street has nurtured for over 40 years.

Just behind the Oxo Tower, Pinnacle will oversee 27 homes, including ten houses, a four-storey block containing five two-bed flats and a ten-storey block comprising ten one-bed flats.

In the tower itself, Pinnacle will manage 78 homes, spanning floors three to seven. These include eight one-bed flats, 45 two-bed flats and five three-bed homes.

A short walk away, to the Southwest of the Tower, Pinnacle will take responsibility for 59 homes arranged around a much-loved communal garden, including 32 five-bed houses, six three-bed maisonettes and 21 one and two-bed maisonettes and flats.

The appointment further strengthens Pinnacle Group’s position as a market-leading provider of integrated housing, neighbourhood and workplace services. With a footprint spanning over 75,000 homes and more than 10,000 delivery locations across the UK, Pinnacle brings more than three decades of expertise in managing and maintaining places with professionalism, consistency and care.

Pinnacle will work collaboratively with Coin Street Housing Coop to ensure homes and shared spaces are safe, well maintained and cared for, supporting communities that feel proud, connected and resilient.

Nabeel Alhassan, Chief Officer, South Bank Housing Co-operative, said: “We are proud of the community led neighbourhood that has been built here over the past 40 years. Bringing these homes together under a single co-operative structure is an important step in continuing that legacy. As we begin this new chapter with Pinnacle Group as our managing agent, our focus is on ensuring residents receive a reliable, high-quality service, while keeping the co-op at the heart of how decisions are made. We remain accountable for those services and look forward to working closely with Pinnacle and residents to support a community that feels well cared for, connected and valued.”

“We’re delighted to be partnering with Coin Street to manage these important homes at the heart of London’s South Bank. Coin Street has built one of the capital’s most enduring community-led neighbourhoods, and we share their commitment to inclusive, thriving places. Our focus is on delivering a high-quality, people-centred service every day. We look forward to working closely with residents, colleagues and partners to support these communities.”

Claire Kober
Managing Director, Homes at Pinnacle Group

Pinnacle Group extends partnership with Flint Housing to North Kensington Gate

Pinnacle Group has strengthened its growing relationship with registered provider of social housing, Flint Housing, through provision of full housing management services for 85 social rented homes at the North Kensington Gate development in London.

North Kensington Gate is a landmark development delivering high-quality homes in one of London’s most vibrant and diverse communities.

Pinnacle is providing complete housing management services, including tenancy management, customer service, maintenance and void management – ensuring residents benefit from a responsive, professional and community focused experience.

“Commencing services at North Kensington Gate marks a key milestone in expanding work with Flint Housing. Our team is committed to delivering excellent services and supporting Flint’s mission to provide high-quality affordable homes.”

Claire Kober
Managing Director, Homes at Pinnacle Group

This growing partnership reinforces Pinnacle’s position as a leading management provider for For-Profit Registered Providers (FPRPs). The company now manages more than 5,000 homes for over a dozen FPRPs.

As part of its social purpose, every surplus Pinnacle generates is reinvested through the Hyde Group to help tackle the UK’s housing crisis – ensuring high-quality management supports the delivery of more affordable homes nationwide.

Pinnacle Group’s BTR portfolio reaches nearly 1,500 homes with new South London operating appointment

Pinnacle Group has been appointed by Principal Asset Management®, the US based global investment manager, to operate new Build to Rent (BTR) homes across a major development in South London.

The contract win strengthens Pinnacle’s growing role as a specialist operator in the UK’s rapidly expanding Build to Rent sector, delivering professionally managed, high quality rental homes for residents and reliable long-term performance for investors.

Pinnacle now manages nearly 1,500 BTR homes nationwide, emphasising its growing presence in the sector.

Principal has forward funded 130 BTR units at King George’s Gate in Earlsfield – part of Taylor Wimpey’s broader masterplan – and has acquired a 66-unit residential building within the Clapham Park regeneration area.

Pinnacle has now begun operating the Clapham development, which reached practical completion in late 2025. Services include resident onboarding, customer support, compliance, repairs coordination, building safety management, and community engagement.

Both schemes are located in established south London neighbourhoods with strong rental demand and excellent transport connectivity.  

With the King George’s Gate project set to complete in 2027, Pinnacle will now continue to build its relationship with Principal as preferred operator of its pipeline.  

“Partnering with Principal to support the delivery of high-quality Build to Rent homes in this London community reflects our commitment to what residents value most – safe, well managed homes, a responsive service and a strong sense of community. As a people-first operator, we draw on 30 years of experience combining professional management with long term stewardship to ensure stability, quality and a great rental experience for residents.”

Claire Kober
Managing Director, Homes at Pinnacle Group

The new London scheme builds on Pinnacle’s substantial and expanding national footprint. The Group now manages nearly 75,000 homes and operates across more than 10,000 locations, combining operational excellence with a commitment to creating thriving, sustainable communities. 

As a standalone subsidiary of the Hyde Group, every surplus Pinnacle generates is reinvested into tackling the UK housing crisis – ensuring that partnerships such as this deliver wider social value. 

Pinnacle surpasses 3,000 homes under management for L&G Affordable Homes

Pinnacle Group (Pinnacle) has announced that it now manages more than 3,000 homes on behalf of L&G Affordable Homes (LGAH), marking a significant milestone in the partnership between the two organisations.

Throughout 2025, Pinnacle has expanded its portfolio with several new developments.

In Birmingham Perry Barr, the company took on 487 homes across a mix of affordable rent and shared ownership. In Witheridge, Devon, Pinnacle currently oversees 155 homes, while Colindale in North London now contributes more than 300 additional homes under management after handover completed this month.

Further expansion is on the horizon, with International Way in Stratford set to add 79 homes at London Affordable Rent to Pinnacle’s portfolio, while Alton Brewery in Hampshire will add 84 homes.

Pinnacle provides a full range of housing management services for affordable and mixed-tenure developments, including customer service and resident engagement, repairs and maintenance coordination, compliance and safety oversight, and community development initiatives. Its approach combines operational expertise with a strong focus on customer experience, ensuring homes are well-managed and residents receive responsive, reliable support.

“Reaching the 3,000-home milestone with LGAH is a proud moment for our team. This growth demonstrates the strength of our partnership and our shared ambition to deliver safe, affordable and well-managed homes. With new developments underway, our focus remains on delivering exceptional service and building stronger communities across the UK.”

Claire Kober
Managing Director, Homes at Pinnacle Group

L&G Affordable Homes delivers thousands of new affordable, sustainable homes each year. Since its launch in 2019, LGAH has invested over £1 billion in affordable housing with an ambition to create thriving communities and achieve net-zero carbon across all new homes by 2030.

Shaun Holdcroft, Head of Affordable Homes at L&G Affordable Homes, said: “Working alongside Pinnacle to manage over 3,000 homes is a landmark achievement. As we bring additional sites online, our collective priority remains ensuring residents have access to high-quality, affordable homes backed by first-class support.”

Pinnacle expands partnership with Pears-backed MTD Housing by nearly 500 homes

Pinnacle Group (Pinnacle) has strengthened its partnership with MTD Housing, a Pears-backed for-profit registered provider, by taking on the management of an additional 475 Shared Ownership homes.

This significant expansion brings Pinnacle’s total portfolio under management for MTD to over 800 homes nationwide.

The collaboration began in January this year when Pinnacle assumed management responsibility for a newly acquired portfolio of 327 homes.

Now, the partnership extends across locations from Newquay to Norwich and Hythe to Harrogate, reinforcing Pinnacle’s national reach.

Under the agreement, Pinnacle will deliver a comprehensive range of services, including leaseholder onboarding and management, building compliance, lease management, staircasing, resales and void property management.

With a proven track record of managing over 74,000 homes across diverse tenures – affordable housing, PRS, military homes, student accommodation and later living – Pinnacle is well positioned to deliver exceptional service to both clients and residents.

This growth reflects Pinnacle’s broader success in securing key contracts over the last financial year. The company now manages over 5,000 homes on behalf of 13 for-profit registered providers, acting as a vital link between institutional capital and a housing market seeking investment.

“We’re delighted to be entrusted with these new homes and to continue building on our successful partnership with MTD. This growth demonstrates our ability to deliver consistent, customer-focused services at scale.”

Claire Kober
Managing Director, Homes at Pinnacle Group

ESG Impact Report 2025

Our latest report detailing a series of key ESG pledge successes has today been published, highlighting our progress across the four key pillars of our ESG Framework.

Today, we are delighted to publish our latest ESG impact report highlighting the exceptional service and positive difference we make to every community we serve.

This report not only celebrates our achievements but acts as a marker on our journey to net zero. This represents a substantial challenge, but is one we welcome, and are making significant strides towards.

Read our ESG Impact Report 2025

"While this year presented complex challenges in reducing emissions, we recognise that progress is not always linear. Despite these hurdles, we are proud to celebrate several milestones, including a 100% increase in electric vehicles within our fleet, 48% green energy usage across our offices and depots, and 80% of cleaning chemicals now classified as sustainable products. These achievements reflect our ongoing efforts to reduce our environmental footprint and protect our planet."

Paul de Kock
Head of Projects and Governance

Pinnacle continues to be a socially conscious and value-led business, this is demonstrated through the exceptional achievements of our people in protecting our planet, the social investments in our team and culture, and the communities we serve.

Pinnacle Group awarded communal cleaning contract for Hyde Group

We are pleased to announce that this week Pinnacle has commenced communal cleaning and waste collection services for Hyde Group’s estates, following a recent re-tender process.

Our teams will maintain the upkeep, safety and cleanliness of communal areas, ensuring they are visually appealing and enhancing the environment for Hyde's residents. Our service will also include the removal of bulk waste items to keep all areas safe and clear. 

This contract follows the recent announcement that Pinnacle is now providing grounds maintenance services to Hyde homes. In preparation for the launch, Pinnacle colleagues have worked closely with Hyde’s teams to gain vital local insight and knowledge.

Mark Batchelor, Hyde’s Director of Property Services,  said: “We’re committed to working with partners who can offer reliable and high-quality services to keep our communities looking their best. We know that working with Pinnacle will provide the best communal cleaning services for our estates."

“We’re delighted to have won this contract and can’t wait to get to know Hyde’s estates and customers. We know that Hyde’s colleagues and their local knowledge will be invaluable in helping us hit the ground running.”

Neil Fergus
Managing Director of Facilities Management

Pinnacle will work alongside Hyde’s Estate Services team and Neighbourhood Officers to organise drop-in sessions in the new year, giving residents the chance to meet our teams, ask questions and share feedback. 

Pinnacle will provide cleaning services to all Hyde neighbourhoods, with the exception of Tower Hamlets Community Housing (THCH) homes, which employ their own cleaners. The contract does not cover homes managed by managing agents or PFI housing. 

Hyde Group strategically acquired Pinnacle in October 2024, and while we operate as a standalone subsidiary, this connection allows for more joined-up services and reinvestment into social housing. Pinnacle competed in the tender process on equal footing, with the contract awarded based on service quality and value for money.

Pinnacle Group expands FPRP portfolio following partnership with Zen Housing

Pinnacle Group has announced a new partnership with Zen Housing, a for-profit registered provider (FPRP), further strengthening its position as the leading housing management provider for institutional investors and emerging affordable housing platforms.

Through this partnership, Pinnacle is now managing 135 homes on behalf of Zen, following a series of handovers over the summer at Oadby in Leicestershire, Desborough in North Northamptonshire and Chertsey in Surrey.

The most recent and largest handover took place at Wembley Way, London, where 104 new Shared Ownership and Affordable Rent homes were delivered in partnership with Quintain and SO Resi Partnerships.

“This partnership reflects the growing demand for professional, resident-focused housing management services in the for-profit registered provider space. We are proud to be working alongside Zen and to be the trusted partner of choice for organisations seeking to deliver high-quality, affordable homes at scale.”

Claire Kober
Managing Director, Homes at Pinnacle Group

With the addition of Zen Housing, Pinnacle now manages homes on behalf of 11 for-profit registered providers, including partnerships with MTD Housing (backed by Pears), NewArch Homes (backed by Octopus Investments).

Sergey Pichugin, Operations Director Asset Management at Zen Housing, said: “Our partnership with Pinnacle reflects a shared commitment to providing well-managed, affordable homes that residents can be proud of. Their strong operational capability and focus on community outcomes make them a valuable partner for Zen as we expand across the UK.”

Pinnacle’s comprehensive housing management offer includes tenancy and estate management, repairs coordination, compliance and resident engagement. With over 74,000 homes under management across all tenures, Pinnacle combines sector expertise with a commitment to delivering exceptional service and community impact.

As the market continues to evolve, Pinnacle remains the go-to partner for institutional investors seeking scalable, high-quality housing management solutions.

Pinnacle Group begins new grounds maintenance partnership with Hyde

We’re proud to announce that from today, 1st October 2025, Pinnacle Group begins delivering grounds maintenance services across Hyde Group’s estates. 

This new partnership marks a significant step forward in enhancing the safety, cleanliness and overall appearance of communal estate areas for Hyde residents.  

Our teams will be out and about wearing dual-branded Pinnacle and Hyde uniforms, making them easy to spot as they begin work in neighbourhoods. 

In preparation for the launch, Pinnacle colleagues have been working closely with Hyde’s teams to gain vital local insight and knowledge. 

“We’re delighted to have won this contract and can’t wait to get to know Hyde’s estates and customers. We know that Hyde’s colleagues and their local knowledge will be invaluable in helping us hit the ground running.”

Neil Fergus
Managing Director of Facilities Management

The new contract brings a more unified approach to grounds maintenance, with more frequent inspections and greater collaboration across Hyde’s estates.  

In early 2026, Pinnacle will host drop-in sessions alongside Hyde’s Neighbourhood Officers, giving residents the chance to meet our teams, ask questions and share feedback. 

This contract covers all Hyde neighbourhoods except those managed by external managing agents and Brent PFI.  

Hyde Group strategically acquired Pinnacle in October 2024, and while we operate as a standalone subsidiary, this connection allows for more joined-up services and reinvestment into social housing. Pinnacle competed in the tender process on equal footing, with the contract awarded based on service quality and value for money.

Pinnacle Group unveils Pinnacle Workplace to support leading UK industries

Pinnacle Group has today announced the launch of Pinnacle Workplace, a refreshed identity and new website for its business-to-business (B2B) facilities management services.

Pinnacle Workplace delivers tailored FM solutions across cleaning, security, specialist industrial cleaning, catering and more – supporting clients in manufacturing & industrial, retail, education and office environments.  

With nearly 600 colleagues nationwide, the business combines deep sector expertise with a values-led approach to service delivery. 

The launch of the new website marks a significant milestone in Pinnacle Group’s continued investment in its B2B offering. Pinnacle Workplace builds on the legacy of its entry to the B2B market in 2021, and has since evolved into a dynamic, integrated FM provider. 

Already trusted by leading organisations such as JCB and DB Santasalo, Pinnacle Workplace brings operational excellence and innovation to every contract – from drone patrols and automated gatehouse systems to cobotic cleaning and high-level industrial support. 

“Pinnacle Workplace offers expert facilities management services that help businesses thrive. Our new identity and website are designed to make it easier for clients to explore our services, understand our impact and connect with our team.”

Greg O’Brien
Divisional Managing Director, Pinnacle Workplace
“Pinnacle Workplace represents the strength and ambition of our business. It’s a people-powered operation that delivers smarter workplaces for clients across the UK. The launch of the new website is a reflection of our commitment to innovation, service excellence and continued growth.”

Perry Lloyd
Group Chief Executive

To explore the new website and learn more about Pinnacle Workplace’s services, visit www.pinnacleworkplace.co.uk

Pinnacle achieves ServiceMark accreditation for customer excellence

Pinnacle is proud to announce that it has been awarded the ServiceMark accreditation by the Institute of Customer Service – a national standard that recognises excellence in customer service and commitment to continuous improvement.

The accreditation follows a rigorous assessment process, including survey responses from 104 of our external clients and 308 Pinnacle employees. It also includes an internal review of Pinnacle’s customer service strategy, culture and performance.  

Across its two contact centres – Pinnacle Service Families, which manages 49,000 military family homes on behalf of the MOD, and Pinnacle Connect, which serves multiple clients – Pinnacle scored an impressive 80.2 (out of 100) for its internal staff survey and 82.5 (out of 100) for its external client survey.  

We achieved an impressive 83.4 score for overall customer experience and 81.1 for emotional connection, reflecting its success in building trust and reassuring customers. 

An Independent Assessor from The Institute spent time with both Contact Centres in July and summarised that both Pinnacle Service Families and Pinnacle Connect demonstrate a strong commitment to delivering excellent customer service. Leadership is visible and engaged, setting clear priorities and maintaining accountability for service outcomes. This clarity of purpose has been instrumental in supporting the organisations reputation as a trusted partner for client organisations seeking to enhance their customer-facing services. 

Jo Causon, CEO, The Institute of Customer Service, said: “Congratulations to the teams at Pinnacle Connect and Pinnacle Service Families for their recent ServiceMark accreditation. Achieving ServiceMark demonstrates a strong commitment to a customer-centric approach, as well as a desire to consistently improve your service offering. Our team will work with Pinnacle Group to build on this achievement as they continue their service improvement journey.”

The accreditation confirms that Pinnacle is “well placed not only to sustain its current high standards but to achieve even greater success in the future.” This milestone reflects the high standards of care, professionalism and responsiveness that underpin Pinnacle’s work across the housing sector. 

“This accreditation reaffirms that our efforts are making a real difference to the lives of our customers. I’d like to thank all members of the Pinnacle team who worked hard to achieve this recognition. In particular, I want to acknowledge Suleman Ali, whose dedication and leadership were instrumental in driving this work forward. Suleman sadly passed away before we received the accreditation, and we proudly dedicate this achievement to his memory and the legacy he leaves behind.”

Perry Lloyd
Group Chief Executive