Pinnacle Workplace secures facilities management contract at Teesworks
Pinnacle Workplace has been appointed to deliver the site-wide cleaning contract across Teesworks, the UK's largest industrial zone and one of the country's most significant regeneration and clean energy developments.
Under the contract, Pinnacle Workplace will provide a comprehensive range of services across the estate, including internal cleaning, waste management, deep cleans, emergency call-outs and legionella flushing.
The contract covers a diverse portfolio of occupied offices, operational buildings, gatehouses and welfare facilities across the Teesworks site in Redcar and Cleveland.
Located within the South Tees Development Corporation area, Teesworks is the UK’s largest freeport and is transforming a former steelmaking site into a world-class industrial, manufacturing and clean energy hub.
Spanning more than 4,500 acres, the development is home to major investments in offshore wind, carbon capture and advanced manufacturing, and is expected to create thousands of jobs while driving economic growth across the Tees Valley.
"Teesworks is one of the UK's most exciting regeneration projects and a development of national significance. We are delighted to have been selected to support such an ambitious programme and look forward to delivering high-quality services that help create safe, clean and welcoming environments for everyone working across the estate."
Greg O’Brien
Managing Director of Pinnacle Workplace
Pinnacle Workplace is the specialist workplace and facilities management division of Pinnacle Group, providing cleaning, security, maintenance and integrated facilities management services for a wide range of public and private sector clients.
Pinnacle Group celebrates double award win for landmark Manchester scheme
Pinnacle is celebrating a double success for No.1 Ancoats Green, the flagship Manchester development it manages via its Place By Pinnacle operation on behalf of Manchester City Council's housing company, This City.
The development has received two prestigious industry awards, demonstrating its success in delivering high-quality, sustainable homes and creating a thriving community in the heart of Manchester.
At the Northwest Regional Construction Awards, No.1 Ancoats Green was named Residential Building of the Year, recognising the quality, innovation and delivery of the scheme. The success continued at the Unlock Net Zero Awards, held during the Housing 2026 Conference, where This City was named Landlord of the Year.
Appointed in 2025, Pinnacle's role at No.1 Ancoats Green marked the Group's first major housing management contract in Manchester.
Located in the heart of Ancoats, the development comprises 129 low-carbon homes, including 119 apartments and 10 townhouses, designed to help meet the city's growing demand for high-quality, affordable housing. Thirty per cent of the homes are let at Manchester Living Rent levels, helping to ensure accessibility for residents across the city.
The development is managed through Place By Pinnacle, Pinnacle’s specialist residential lettings and management operation, which supports build-to-rent, market-rent and mixed-tenure communities nationwide. Through this service, the team delivers a comprehensive housing management solution encompassing lettings, tenancy management, resident engagement and maintenance, supported by a dedicated on-site property manager.
"These award wins are a real testament to the vision behind No.1 Ancoats Green and the strength of the partnership that has brought it to life. We're proud to be supporting a community that's already making such a positive impact."
Claire Kober
Managing Director, Homes at Pinnacle Group
No.1 Ancoats Green was developed by This City as part of Manchester City Council's ambition to deliver high-quality homes that meet the needs of local people and the wider community.
Residents benefit from access to high-specification homes, green spaces and the nearby Ancoats Mobility Hub, helping to create a sustainable and connected neighbourhood.
Pinnacle welcomes first residents to new Preferred Homes Limited extra care scheme
Pinnacle Group has begun welcoming residents to Gilbert House in Hucknall, Nottinghamshire, marking an important milestone in the delivery of high-quality extra care housing in the area.
The first eight residents have now moved into the new development and are settling into their homes, with the scheme’s on-site Bistro now open to provide a welcoming social space at the heart of the community.
Gilbert House is one of three extra care developments Pinnacle is managing on behalf of Preferred Homes Limited (PHL), backed by Nuveen Real Estate, alongside Hunslet Moor House in Leeds and Stirchley House in Telford.
In total, Pinnacle has been appointed to manage eight PHL developments, which will be delivered over the coming months and years. Each scheme has been designed to support independent living for older people, with modern apartments complemented by communal facilities and tailored on-site support.
The opening of Gilbert House reflects the shared ambition of Pinnacle and PHL, a Nuveen-backed provider of later living accommodation, to deliver high-quality, affordable extra care housing that enables residents to live independently while staying connected to their community.
At each site, Pinnacle provides a dedicated Scheme Manager who oversees the day-to-day running of the accommodation, from coordinating repairs and ensuring building compliance to arranging social activities that help residents feel connected and supported.
Emily Cook, Head of Extra Care and Regional Operations, said: “It’s fantastic to see residents moving into Gilbert House and beginning to build a new community. The opening of the Bistro is a key moment, creating a social hub where residents can come together, and it’s a great example of how these schemes support not just independent living but also wellbeing and connection.”
Findlay MacAlpine, Chief Executive of Preferred Homes, said: “Seeing the first residents move into Gilbert House is a proud moment for everyone involved. Our ambition is to provide high-quality, affordable extra care housing that helps people live independently, with the right support, in communities where they can feel connected and at home. We’re pleased to be working with Pinnacle to ensure residents are welcomed into a safe, well-managed and vibrant environment from day one.”
Pinnacle Group is a market-leading provider of integrated housing, neighbourhood and workplace solutions, managing and maintaining places on behalf of clients and communities nationwide.
Operating across a portfolio of over 10,000 delivery sites and nearly 78,000 homes, the company delivers services across the UK – from Cornwall to Cardiff, Hull to the Hebrides – with a footprint that spans everything from small rural communities to major metropolitan centres in the country’s key cities.
Pinnacle Group strengthens its expertise in strategic service delivery and asset management with the appointment of Hadleigh Standen
Pinnacle Group has today announced the appointment of Hadleigh Standen, formerly of the Cabinet Office, as Divisional Director within its Homes division.
The appointment brings significant central Government expertise into Pinnacle’s senior leadership team, reflecting the company’s continued focus on delivering high-quality, customer – focussed services across its housing and community infrastructure portfolio.
Hadleigh joins Pinnacle following four years in the Civil Service, where he held senior roles in the Cabinet Office, working across both the Government Commercial Function and the Office of Government Property.
During this time, he supported departments across facilities management and construction and played a key role in driving improvements to the condition and performance of the government estate.
Hadleigh Standen, Divisional Director, Homes at Pinnacle Group, said: “I’m delighted to be joining Pinnacle at a time when the role of housing services in supporting communities has never been more important. My time in the Cabinet Office gave me a unique perspective on the scale and complexity of public service delivery, and I’m looking forward to bringing that insight back into a delivery environment. Pinnacle has a strong track record and I’m excited to be part of the next phase of its growth.”
Hadleigh’s experience at the centre of Government has given him a deep understanding of the complexity, accountability and operational challenges associated with delivering services at scale.
Prior to his time in Government, Hadleigh spent two decades in the private sector delivering services to public sector clients, including senior commercial and operational leadership roles in the FM Divisions of a number of global FM, construction and energy businesses. He also previously worked at Pinnacle, where he was Head of Facilities Management, making this a return to the business.
In his new role, Hadleigh will support both the strategic direction and operational delivery of key contracts, including Pinnacle Service Families – Pinnacle’s contract to manage 49,000 service family homes nationwide. Drawing on his cross-sector experience, he will help to further strengthen services for residents and clients.
Pinnacle Group Chief Executive, Perry Lloyd, said: “We are very pleased to welcome Hadleigh back to Pinnacle. His recent experience at the heart of Government, combined with his strong background in service delivery, gives him a valuable perspective that will strengthen our business. We look forward to the impact he will make as we continue to evolve and enhance our services.”
Pinnacle Group expands property management portfolio with commercial mandate supporting nearly 200 community assets
Pinnacle Group will expand its property management services with the addition of nearly 200 commercial properties to its portfolio, strengthening its role as a market-leading provider of integrated housing, neighbourhood and workplace solutions.
The new instruction sees Pinnacle managing a diverse range of commercial and community-facing properties on behalf of Hyde Group, following Hyde’s strategic investment into Pinnacle in October 2024. Pinnacle’s role will involve income collection, lease management, rent collection and compliance reporting.
The commercial properties span a broad mix of uses that play a vital role in local communities, including children’s centres and nurseries, community centres, dance studios and offices, as well as a wide variety of retail and service units. These range from grocers, butchers, bakeries and cake shops to hair and beauty salons, opticians, post offices and supermarkets.
Geographically, the portfolio is concentrated in London, with additional properties located across Kent, the wider South of England, and Peterborough. Together, the sites represent a diverse and active estate that supports both local economies and essential community services.
“This commercial property instruction demonstrates the growing scope and breadth of Pinnacle’s management capacity & capability. This new contract is a strong reflection of our evolving partnership with the Hyde Group and our shared commitment to creating well managed places that support thriving communities.”
Jim Saunders
Group Business Development Director
Andy Hulme, Group Chief Executive Officer of the Hyde Group, commented: “This instruction builds on our growing combined offer with Pinnacle Group. Their expertise in managing complex, mixed-use environments gives us confidence that these assets will be managed to a high standard, supporting thriving community spaces and strengthening our collective offer to clients and customers.”
Operating across a portfolio of over 10,000 delivery sites and nearly 80,000 homes, Pinnacle Group delivers services nationwide, with a footprint that spans everything from small rural communities to major metropolitan centres in the country’s key cities.
The expanded mandate further broadens Pinnacle Group’s operational scope, drawing on its established expertise in managing complex, mixed use environments and customer focused services, while reinforcing its long term growth strategy.
Pinnacle Group delivers sustained growth across homes, neighbourhoods and workplaces
During the 2025–26 financial year (April 2025 to March 2026), Pinnacle Group secured over £70 million of new contracts (total contract value), reflecting continued confidence in its ability to deliver high‑quality housing management, neighbourhood and workplace solutions across the UK.
These successes supported a significant expansion of Pinnacle’s housing operations. Over the year, the Group extended its nationwide housing portfolio by more than 3,000 homes, bringing the total to over 78,000 homes under management.
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Growth was driven by a series of new appointments and partnership extensions with local authorities, affordable housing investors and neighbourhoods contracts, including further expansion with Legal & General Affordable Homes, where Pinnacle now manages over 5,000 homes – more than 70% of their total portfolio.
The Group also strengthened relationships with partners such as Morgan-Stanley backed Flint Housing and Pears‑backed MTD Housing, where Pinnacle’s managed portfolio grew by nearly 500 homes.
Pinnacle continued to strengthen its position within specialist investor-led housing markets. Its institutional investor management portfolio grew to over 12,000 homes nationally, supported by new appointments with organisations including BluePine Living and Zen Housing, while its own For‑Profit Registered Provider (FPRP) portfolios expanded to more than 1,500 homes.
The Group’s market rent portfolio, via its Place by Pinnacle brand increased by over 20%, with continued growth within new-build Build to Rent schemes nationwide, including a landmark new contract on behalf of This City, an arms-length Build to Rent developer owned by Manchester City Council.
Pinnacle expanded its neighbourhood service provision to more than 10,000 locations across the UK, including block cleaning, caretaking, grounds maintenance, concierge and estate services. During the year, Pinnacle was appointed to deliver communal cleaning and grounds maintenance services for across the whole Hyde Group portfolio.
Pinnacle handled over one million customer calls during the year through its 24/7 contact centre operations, supporting more than 50 clients across housing, local and central government. The company’s focus on service excellence was recognised with the achievement of ServiceMark accreditation, reflecting consistently high standards of customer experience.
A notable development during the year was the launch of Pinnacle Workplace, a new national brand delivering workplace services across more than 80 locations. This included a flagship three‑year, £15 million contract at JCB’s global headquarters, providing specialist facilities management services and production support.
Pinnacle continued to make an impact in communities through its work with government and local partners. Through the Meadowship scheme with Bromley Council, the Group has now supported more than 400 families to move from temporary into permanent accommodation. Pinnacle also supported over 11,000 families into Service Family Accommodation on behalf of the Ministry of Defence and surpassed 500 families housed under the MOD’s Afghan Relocation and Assistance Policy.
Investment in innovation remained a priority. During the year, Pinnacle strengthened its AI and automation capabilities, enhancing its resident app, Ark, and scaling the use of collaborative robots (cobots) – autonomous machines that work alongside colleagues to improve efficiency, consistency and service outcomes across neighbourhood services.
“Over the past year, we have continued to grow the scale and reach of the business while staying focused on what matters most: delivering well managed homes, neighbourhoods and workplaces which result in strong communities and satisfied customers. I’m proud of the impact our teams have made across the country and the trust our client partners continue to place in us.”
Perry Lloyd
Group Chief Executive
Pinnacle Group to manage homes at London’s iconic Oxo Tower
Pinnacle Group has been appointed to manage more than 160 homes in and around the iconic Oxo Tower on London’s South Bank, working in partnership with Coin Street Housing Secondary Housing Co-operative, which will become South Bank Community Housing Co-operative.
The appointment follows the coming together of homes previously managed by the Palm, Redwood and Iroko housing co-operatives, as part of a wider transition towards a single co-operative structure.
Established to great note in the late 1990s and early 2000s, each of the schemes made their mark for their distinctive architecture and strong community focused neighbourhood that Coin Street has nurtured for over 40 years.
Just behind the Oxo Tower, Pinnacle will oversee 27 homes, including ten houses, a four-storey block containing five two-bed flats and a ten-storey block comprising ten one-bed flats.
In the tower itself, Pinnacle will manage 78 homes, spanning floors three to seven. These include eight one-bed flats, 45 two-bed flats and five three-bed homes.
A short walk away, to the Southwest of the Tower, Pinnacle will take responsibility for 59 homes arranged around a much-loved communal garden, including 32 five-bed houses, six three-bed maisonettes and 21 one and two-bed maisonettes and flats.
The appointment further strengthens Pinnacle Group’s position as a market-leading provider of integrated housing, neighbourhood and workplace services. With a footprint spanning over 75,000 homes and more than 10,000 delivery locations across the UK, Pinnacle brings more than three decades of expertise in managing and maintaining places with professionalism, consistency and care.
Pinnacle will work collaboratively with Coin Street Housing Coop to ensure homes and shared spaces are safe, well maintained and cared for, supporting communities that feel proud, connected and resilient.
Nabeel Alhassan, Chief Officer, South Bank Housing Co-operative, said: “We are proud of the community led neighbourhood that has been built here over the past 40 years. Bringing these homes together under a single co-operative structure is an important step in continuing that legacy. As we begin this new chapter with Pinnacle Group as our managing agent, our focus is on ensuring residents receive a reliable, high-quality service, while keeping the co-op at the heart of how decisions are made. We remain accountable for those services and look forward to working closely with Pinnacle and residents to support a community that feels well cared for, connected and valued.”
“We’re delighted to be partnering with Coin Street to manage these important homes at the heart of London’s South Bank. Coin Street has built one of the capital’s most enduring community-led neighbourhoods, and we share their commitment to inclusive, thriving places. Our focus is on delivering a high-quality, people-centred service every day. We look forward to working closely with residents, colleagues and partners to support these communities.”
Claire Kober
Managing Director, Homes at Pinnacle Group
Pinnacle Group extends partnership with Flint Housing to North Kensington Gate
Pinnacle Group has strengthened its growing relationship with registered provider of social housing, Flint Housing, through provision of full housing management services for 85 social rented homes at the North Kensington Gate development in London.
North Kensington Gate is a landmark development delivering high-quality homes in one of London’s most vibrant and diverse communities.
Pinnacle is providing complete housing management services, including tenancy management, customer service, maintenance and void management – ensuring residents benefit from a responsive, professional and community focused experience.
“Commencing services at North Kensington Gate marks a key milestone in expanding work with Flint Housing. Our team is committed to delivering excellent services and supporting Flint’s mission to provide high-quality affordable homes.”
Claire Kober
Managing Director, Homes at Pinnacle Group
This growing partnership reinforces Pinnacle’s position as a leading management provider for For-Profit Registered Providers (FPRPs). The company now manages more than 5,000 homes for over a dozen FPRPs.
As part of its social purpose, every surplus Pinnacle generates is reinvested through the Hyde Group to help tackle the UK’s housing crisis – ensuring high-quality management supports the delivery of more affordable homes nationwide.
Pinnacle Group’s BTR portfolio reaches nearly 1,500 homes with new South London operating appointment
Pinnacle Group has been appointed by Principal Asset Management®, the US based global investment manager, to operate new Build to Rent (BTR) homes across a major development in South London.
The contract win strengthens Pinnacle’s growing role as a specialist operator in the UK’s rapidly expanding Build to Rent sector, delivering professionally managed, high quality rental homes for residents and reliable long-term performance for investors.
Pinnacle now manages nearly 1,500 BTR homes nationwide, emphasising its growing presence in the sector.
Principal has forward funded 130 BTR units at King George’s Gate in Earlsfield – part of Taylor Wimpey’s broader masterplan – and has acquired a 66-unit residential building within the Clapham Park regeneration area.
Pinnacle has now begun operating the Clapham development, which reached practical completion in late 2025. Services include resident onboarding, customer support, compliance, repairs coordination, building safety management, and community engagement.
Both schemes are located in established south London neighbourhoods with strong rental demand and excellent transport connectivity.
With the King George’s Gate project set to complete in 2027, Pinnacle will now continue to build its relationship with Principal as preferred operator of its pipeline.
“Partnering with Principal to support the delivery of high-quality Build to Rent homes in this London community reflects our commitment to what residents value most – safe, well managed homes, a responsive service and a strong sense of community. As a people-first operator, we draw on 30 years of experience combining professional management with long term stewardship to ensure stability, quality and a great rental experience for residents.”
Claire Kober
Managing Director, Homes at Pinnacle Group
The new London scheme builds on Pinnacle’s substantial and expanding national footprint. The Group now manages nearly 75,000 homes and operates across more than 10,000 locations, combining operational excellence with a commitment to creating thriving, sustainable communities.
As a standalone subsidiary of the Hyde Group, every surplus Pinnacle generates is reinvested into tackling the UK housing crisis – ensuring that partnerships such as this deliver wider social value.
Pinnacle surpasses 3,000 homes under management for L&G Affordable Homes
Pinnacle Group (Pinnacle) has announced that it now manages more than 3,000 homes on behalf of L&G Affordable Homes (LGAH), marking a significant milestone in the partnership between the two organisations.
Throughout 2025, Pinnacle has expanded its portfolio with several new developments.
In Birmingham Perry Barr, the company took on 487 homes across a mix of affordable rent and shared ownership. In Witheridge, Devon, Pinnacle currently oversees 155 homes, while Colindale in North London now contributes more than 300 additional homes under management after handover completed this month.
Further expansion is on the horizon, with International Way in Stratford set to add 79 homes at London Affordable Rent to Pinnacle’s portfolio, while Alton Brewery in Hampshire will add 84 homes.
Pinnacle provides a full range of housing management services for affordable and mixed-tenure developments, including customer service and resident engagement, repairs and maintenance coordination, compliance and safety oversight, and community development initiatives. Its approach combines operational expertise with a strong focus on customer experience, ensuring homes are well-managed and residents receive responsive, reliable support.
“Reaching the 3,000-home milestone with LGAH is a proud moment for our team. This growth demonstrates the strength of our partnership and our shared ambition to deliver safe, affordable and well-managed homes. With new developments underway, our focus remains on delivering exceptional service and building stronger communities across the UK.”
Claire Kober
Managing Director, Homes at Pinnacle Group
L&G Affordable Homes delivers thousands of new affordable, sustainable homes each year. Since its launch in 2019, LGAH has invested over £1 billion in affordable housing with an ambition to create thriving communities and achieve net-zero carbon across all new homes by 2030.
Shaun Holdcroft, Head of Affordable Homes at L&G Affordable Homes, said: “Working alongside Pinnacle to manage over 3,000 homes is a landmark achievement. As we bring additional sites online, our collective priority remains ensuring residents have access to high-quality, affordable homes backed by first-class support.”
Pinnacle expands partnership with Pears-backed MTD Housing by nearly 500 homes
Pinnacle Group (Pinnacle) has strengthened its partnership with MTD Housing, a Pears-backed for-profit registered provider, by taking on the management of an additional 475 Shared Ownership homes.
This significant expansion brings Pinnacle’s total portfolio under management for MTD to over 800 homes nationwide.
The collaboration began in January this year when Pinnacle assumed management responsibility for a newly acquired portfolio of 327 homes.
Now, the partnership extends across locations from Newquay to Norwich and Hythe to Harrogate, reinforcing Pinnacle’s national reach.
Under the agreement, Pinnacle will deliver a comprehensive range of services, including leaseholder onboarding and management, building compliance, lease management, staircasing, resales and void property management.
With a proven track record of managing over 74,000 homes across diverse tenures – affordable housing, PRS, military homes, student accommodation and later living – Pinnacle is well positioned to deliver exceptional service to both clients and residents.
This growth reflects Pinnacle’s broader success in securing key contracts over the last financial year. The company now manages over 5,000 homes on behalf of 13 for-profit registered providers, acting as a vital link between institutional capital and a housing market seeking investment.
“We’re delighted to be entrusted with these new homes and to continue building on our successful partnership with MTD. This growth demonstrates our ability to deliver consistent, customer-focused services at scale.”
Claire Kober
Managing Director, Homes at Pinnacle Group
ESG Impact Report 2025
Our latest report detailing a series of key ESG pledge successes has today been published, highlighting our progress across the four key pillars of our ESG Framework.
Today, we are delighted to publish our latest ESG impact report highlighting the exceptional service and positive difference we make to every community we serve.
This report not only celebrates our achievements but acts as a marker on our journey to net zero. This represents a substantial challenge, but is one we welcome, and are making significant strides towards.
Read our ESG Impact Report 2025
"While this year presented complex challenges in reducing emissions, we recognise that progress is not always linear. Despite these hurdles, we are proud to celebrate several milestones, including a 100% increase in electric vehicles within our fleet, 48% green energy usage across our offices and depots, and 80% of cleaning chemicals now classified as sustainable products. These achievements reflect our ongoing efforts to reduce our environmental footprint and protect our planet."
Paul de Kock
Head of Projects and Governance
Pinnacle continues to be a socially conscious and value-led business, this is demonstrated through the exceptional achievements of our people in protecting our planet, the social investments in our team and culture, and the communities we serve.