Pinnacle Group grows Wood Wharf presence with 72 new affordable homes
Pinnacle Group has expanded its role at Wood Wharf in Canary Wharf, London, with the addition of 72 new affordable rented apartments, delivered in partnership with CBRE Investment Management (“CBRE IM”) and CWG. The first residents are now moving into their new homes.
The addition represents a significant expansion of Pinnacle's presence at Wood Wharf, where it already provides housing management services for 143 affordable rented homes across two blocks, 50 Harbord Square and 65 Harbord Square.
Located at 13 Brannan Street, the new homes will help meet growing demand for affordable housing in one of London's highest-need areas.
The latest phase forms part of CBRE UK Affordable Housing Fund's acquisition of 294 affordable homes at Wood Wharf, with a further 222 homes due to be delivered over the coming months.
"Creating great places to live is about more than building homes. Through our partnership with CBRE IM and CWG, we're committed to providing the high-quality housing management services that help residents feel supported and communities flourish. We're looking forward to continuing that work as our role at Wood Wharf grows."
Claire Kober
Managing Director, Homes for Pinnacle Group
Pinnacle will provide a full range of housing management services for the new homes, including tenancy management, resident support, repairs and maintenance coordination and oversight of communal areas, ensuring residents receive a high standard of service from the moment they move in.
The new tenants will also be included in Pinnacle’s school uniform campaign, which offers vouchers to help families with the cost of school uniform.
The handover marks an important milestone in the ongoing delivery of affordable housing at Wood Wharf and builds on the successful partnership between Pinnacle, CBRE IM and CWG, which began in 2021 when Pinnacle was appointed to manage the first affordable rented homes within the development.
Pinnacle Group invests in growing BTR and PRS business with senior appointment
Pinnacle Group has appointed Emma Parsons as Head of Place by Pinnacle, strengthening its leadership team as the business continues to grow its build-to-rent and private rented sector offer.
Pinnacle Group has appointed Emma Parsons as Head of Place by Pinnacle, strengthening its leadership team as the business continues to grow its build-to-rent and private rented sector offer.
Emma brings more than 20 years' experience in the residential property sector, with expertise spanning lettings, property management, build-to-rent operations and business leadership. Throughout her career, she has held senior roles across the industry, leading multi-site lettings operations and national property services teams, with responsibility for people, performance, compliance and commercial delivery.
Emma joins Pinnacle from PropTech business Flatfair, where she spent five years working closely with BTR operators, investors and agency partners across the UK. During this time, she developed extensive insight into the evolving rental market and the ways technology and innovation can enhance resident experience and operational performance.
As Head of Place by Pinnacle, Emma will lead the continued growth of the business, further strengthening its position as a trusted management partner for investors, developers and asset owners across the BTR and PRS sectors.
"The BTR sector continues to evolve rapidly, with increasing expectations from residents, investors and clients alike. Place by Pinnacle has built a strong reputation for delivering exceptional service and creating communities where people want to live, and I'm excited to join the team at such an important stage in its growth.
I look forward to working with colleagues, clients and partners to build on that success and continuing to deliver quality services for residents and clients alike."
Emma Parsons
Head of Place by Pinnacle
"Emma brings a wealth of experience across residential property, operations and customer experience, alongside a thorough understanding of the build-to-rent market.
Her leadership, commercial expertise and passion for delivering great places will be invaluable as we continue to grow Place by Pinnacle and support our clients in creating thriving communities."
Claire Kober
Managing Director, Homes for Pinnacle Group
Place by Pinnacle manages homes and communities on behalf of institutional investors, developers and asset owners across the UK.
Pinnacle Group appointed to Government Commercial Agency’s Facilities Management Framework
Pinnacle Group has been appointed to the Government Commercial Agency's (GCA) Facilities Management and Security Services Framework, strengthening its position as a trusted partner delivering facilities management, housing and neighbourhood services across the UK public sector.
The framework provides public sector organisations with a compliant route to procure a broad range of facilities management services to vital community infrastructure nationwide. It is available to central government departments, local authorities, healthcare organisations, emergency services, educational institutions and other public bodies.
Pinnacle secured places on all lots tendered for across Total FM, Hard FM, Soft FM and security, achieving a score of 100 out of 100 on every quality question. The result enables the business to compete for a wide range of public sector opportunities throughout the life of the framework.
The framework, valued at up to £120 billion and scheduled to run until 2034, will support the delivery of facilities management services across some of the UK's most important public sector estates.
"As institutional investment continues to play a greater role in delivering affordable housing, effective management becomes increasingly important in ensuring residents receive the quality of service they expect and deserve.
At Pinnacle, we combine national scale with a local approach, creating well-managed homes and thriving communities. We look forward to working with M&G to support residents at Wildbridge."
Neil Fergus
Managing Director, Facilities Management at Pinnacle Group
The appointment builds on Pinnacle's extensive experience managing public sector estates and delivering integrated facilities management services across local government, healthcare, education, defence, housing and community infrastructure.
With a focus on operational excellence, customer experience, sustainability and social value, Pinnacle will support organisations to maintain safe, efficient and resilient environments while meeting evolving operational and regulatory requirements.
Pinnacle Group to manage 211 affordable homes in West Sussex following M&G acquisition
Pinnacle Group has been appointed to manage 211 affordable homes in West Sussex following M&G Real Estate's acquisition of the properties from Hyde Group through a £29 million investment by the M&G Affordable Living Fund.
The homes are located at the award-winning Wildbridge development in Yapton, near Chichester, and comprise a mix of two to four-bedroom houses and low-rise apartments across shared ownership and social rent tenures.
Pinnacle will provide housing management services for residents at Wildbridge, drawing on its experience of managing homes and communities across the UK.
The appointment further strengthens Pinnacle's growing partnership with M&G and its role in supporting institutional investment into the delivery and management of affordable housing.
The acquisition represents the M&G Affordable Living Fund's first investment in social rent homes, broadening the fund's ability to support a wider range of households while contributing to the supply of high-quality affordable housing.
"As institutional investment continues to play a greater role in delivering affordable housing, effective management becomes increasingly important in ensuring residents receive the quality of service they expect and deserve.
At Pinnacle, we combine national scale with a local approach, creating well-managed homes and thriving communities. We look forward to working with M&G to support residents at Wildbridge."
Claire Kober
Managing Director, Homes for Pinnacle Group
Pinnacle Group expands partnership with Principal Asset Management® through Queen’s Park BTR appointment
Pinnacle Group has been appointed by Principal Asset Management®, the global investment manager, to operate a new Build to Rent (BTR) development in Queen's Park, North West London. The appointment further strengthens Pinnacle's growing relationship with Principal® and reinforces its position as a specialist operator within the UK's expanding Build to Rent sector.
Principal has acquired 143 Build to Rent homes at the North West Quarter development in Queen’s Park, part of one of London's most significant regeneration programmes. Pinnacle Investments acted as asset manager on behalf of Principal, advising on the operations and providing ongoing strategic management of the investment. The relationship between Pinnacle Group, Pinnacle Investments and Principal was established earlier this year through a 66-home Build to Rent development within the Clapham Park regeneration scheme in South London.
The homes at Queen's Park will be launched in phases, with 48 apartments already completed, handed over and recently launched, while a further 95 homes are expected to complete in early 2027.
The scheme, branded The Compass Collection, comprises homes across three buildings and includes co-working space, communal gardens and parcel lockers. The Compass Collection forms part of a wider scheme, which will deliver 205 homes alongside commercial space, NHS facilities and affordable workspace. Located less than five minutes from Queen's Park station, residents will benefit from excellent connections across London.
Once operational, the homes will be managed by Place by Pinnacle, Pinnacle Group's specialist residential and Build to Rent platform, alongside Pinnacle Investments as asset manager. Residents will benefit from professionally managed homes, responsive customer service, digital resident services, repairs coordination, building safety oversight and a strong focus on community-building and resident wellbeing.
“This appointment builds on our growing relationship with Principal and reflects the increasing demand for professionally managed rental homes. Through Place by Pinnacle, we'll focus on creating an excellent resident experience, combining responsive service, strong community engagement and the high standards residents increasingly expect from Build to Rent living.”
Claire Kober
Managing Director, Homes for Pinnacle Group
"We're pleased to have supported Principal on another great acquisition and to be providing ongoing asset management services as the scheme moves through its lease-up and stabilisation phases. Queen's Park is a compelling rental location, and working alongside Place by Pinnacle, we're confident this investment will deliver strong outcomes for residents and for Principal, demonstrating what dedicated, investor-focused asset and property management can achieve in the Build to Rent sector.”
Chris Turnbull
Managing Director of Pinnacle Investments
Pinnacle Workplace secures facilities management contract at Teesworks
Pinnacle Workplace has been appointed to deliver the site-wide cleaning contract across Teesworks, the UK's largest industrial zone and one of the country's most significant regeneration and clean energy developments.
Under the contract, Pinnacle Workplace will provide a comprehensive range of services across the estate, including internal cleaning, waste management, deep cleans, emergency call-outs and legionella flushing.
The contract covers a diverse portfolio of occupied offices, operational buildings, gatehouses and welfare facilities across the Teesworks site in Redcar and Cleveland.
Located within the South Tees Development Corporation area, Teesworks is the UK’s largest freeport and is transforming a former steelmaking site into a world-class industrial, manufacturing and clean energy hub.
Spanning more than 4,500 acres, the development is home to major investments in offshore wind, carbon capture and advanced manufacturing, and is expected to create thousands of jobs while driving economic growth across the Tees Valley.
"Teesworks is one of the UK's most exciting regeneration projects and a development of national significance. We are delighted to have been selected to support such an ambitious programme and look forward to delivering high-quality services that help create safe, clean and welcoming environments for everyone working across the estate."
Greg O’Brien
Managing Director of Pinnacle Workplace
Pinnacle Workplace is the specialist workplace and facilities management division of Pinnacle Group, providing cleaning, security, maintenance and integrated facilities management services for a wide range of public and private sector clients.
Pinnacle Group celebrates double award win for landmark Manchester scheme
Pinnacle is celebrating a double success for No.1 Ancoats Green, the flagship Manchester development it manages via its Place By Pinnacle operation on behalf of Manchester City Council's housing company, This City.
The development has received two prestigious industry awards, demonstrating its success in delivering high-quality, sustainable homes and creating a thriving community in the heart of Manchester.
At the Northwest Regional Construction Awards, No.1 Ancoats Green was named Residential Building of the Year, recognising the quality, innovation and delivery of the scheme. The success continued at the Unlock Net Zero Awards, held during the Housing 2026 Conference, where This City was named Landlord of the Year.
Appointed in 2025, Pinnacle's role at No.1 Ancoats Green marked the Group's first major housing management contract in Manchester.
Located in the heart of Ancoats, the development comprises 129 low-carbon homes, including 119 apartments and 10 townhouses, designed to help meet the city's growing demand for high-quality, affordable housing. Thirty per cent of the homes are let at Manchester Living Rent levels, helping to ensure accessibility for residents across the city.
The development is managed through Place By Pinnacle, Pinnacle’s specialist residential lettings and management operation, which supports build-to-rent, market-rent and mixed-tenure communities nationwide. Through this service, the team delivers a comprehensive housing management solution encompassing lettings, tenancy management, resident engagement and maintenance, supported by a dedicated on-site property manager.
"These award wins are a real testament to the vision behind No.1 Ancoats Green and the strength of the partnership that has brought it to life. We're proud to be supporting a community that's already making such a positive impact."
Claire Kober
Managing Director, Homes at Pinnacle Group
No.1 Ancoats Green was developed by This City as part of Manchester City Council's ambition to deliver high-quality homes that meet the needs of local people and the wider community.
Residents benefit from access to high-specification homes, green spaces and the nearby Ancoats Mobility Hub, helping to create a sustainable and connected neighbourhood.
Pinnacle welcomes first residents to new Preferred Homes Limited extra care scheme
Pinnacle Group has begun welcoming residents to Gilbert House in Hucknall, Nottinghamshire, marking an important milestone in the delivery of high-quality extra care housing in the area.
The first eight residents have now moved into the new development and are settling into their homes, with the scheme’s on-site Bistro now open to provide a welcoming social space at the heart of the community.
Gilbert House is one of three extra care developments Pinnacle is managing on behalf of Preferred Homes Limited (PHL), backed by Nuveen Real Estate, alongside Hunslet Moor House in Leeds and Stirchley House in Telford.
In total, Pinnacle has been appointed to manage eight PHL developments, which will be delivered over the coming months and years. Each scheme has been designed to support independent living for older people, with modern apartments complemented by communal facilities and tailored on-site support.
The opening of Gilbert House reflects the shared ambition of Pinnacle and PHL, a Nuveen-backed provider of later living accommodation, to deliver high-quality, affordable extra care housing that enables residents to live independently while staying connected to their community.
At each site, Pinnacle provides a dedicated Scheme Manager who oversees the day-to-day running of the accommodation, from coordinating repairs and ensuring building compliance to arranging social activities that help residents feel connected and supported.
Emily Cook, Head of Extra Care and Regional Operations, said: “It’s fantastic to see residents moving into Gilbert House and beginning to build a new community. The opening of the Bistro is a key moment, creating a social hub where residents can come together, and it’s a great example of how these schemes support not just independent living but also wellbeing and connection.”
Findlay MacAlpine, Chief Executive of Preferred Homes, said: “Seeing the first residents move into Gilbert House is a proud moment for everyone involved. Our ambition is to provide high-quality, affordable extra care housing that helps people live independently, with the right support, in communities where they can feel connected and at home. We’re pleased to be working with Pinnacle to ensure residents are welcomed into a safe, well-managed and vibrant environment from day one.”
Pinnacle Group is a market-leading provider of integrated housing, neighbourhood and workplace solutions, managing and maintaining places on behalf of clients and communities nationwide.
Operating across a portfolio of over 10,000 delivery sites and nearly 78,000 homes, the company delivers services across the UK – from Cornwall to Cardiff, Hull to the Hebrides – with a footprint that spans everything from small rural communities to major metropolitan centres in the country’s key cities.
Pinnacle Group strengthens its expertise in strategic service delivery and asset management with the appointment of Hadleigh Standen
Pinnacle Group has today announced the appointment of Hadleigh Standen, formerly of the Cabinet Office, as Divisional Director within its Homes division.
The appointment brings significant central Government expertise into Pinnacle’s senior leadership team, reflecting the company’s continued focus on delivering high-quality, customer – focussed services across its housing and community infrastructure portfolio.
Hadleigh joins Pinnacle following four years in the Civil Service, where he held senior roles in the Cabinet Office, working across both the Government Commercial Function and the Office of Government Property.
During this time, he supported departments across facilities management and construction and played a key role in driving improvements to the condition and performance of the government estate.
Hadleigh Standen, Divisional Director, Homes at Pinnacle Group, said: “I’m delighted to be joining Pinnacle at a time when the role of housing services in supporting communities has never been more important. My time in the Cabinet Office gave me a unique perspective on the scale and complexity of public service delivery, and I’m looking forward to bringing that insight back into a delivery environment. Pinnacle has a strong track record and I’m excited to be part of the next phase of its growth.”
Hadleigh’s experience at the centre of Government has given him a deep understanding of the complexity, accountability and operational challenges associated with delivering services at scale.
Prior to his time in Government, Hadleigh spent two decades in the private sector delivering services to public sector clients, including senior commercial and operational leadership roles in the FM Divisions of a number of global FM, construction and energy businesses. He also previously worked at Pinnacle, where he was Head of Facilities Management, making this a return to the business.
In his new role, Hadleigh will support both the strategic direction and operational delivery of key contracts, including Pinnacle Service Families – Pinnacle’s contract to manage 49,000 service family homes nationwide. Drawing on his cross-sector experience, he will help to further strengthen services for residents and clients.
Pinnacle Group Chief Executive, Perry Lloyd, said: “We are very pleased to welcome Hadleigh back to Pinnacle. His recent experience at the heart of Government, combined with his strong background in service delivery, gives him a valuable perspective that will strengthen our business. We look forward to the impact he will make as we continue to evolve and enhance our services.”
Pinnacle Group expands property management portfolio with commercial mandate supporting nearly 200 community assets
Pinnacle Group will expand its property management services with the addition of nearly 200 commercial properties to its portfolio, strengthening its role as a market-leading provider of integrated housing, neighbourhood and workplace solutions.
The new instruction sees Pinnacle managing a diverse range of commercial and community-facing properties on behalf of Hyde Group, following Hyde’s strategic investment into Pinnacle in October 2024. Pinnacle’s role will involve income collection, lease management, rent collection and compliance reporting.
The commercial properties span a broad mix of uses that play a vital role in local communities, including children’s centres and nurseries, community centres, dance studios and offices, as well as a wide variety of retail and service units. These range from grocers, butchers, bakeries and cake shops to hair and beauty salons, opticians, post offices and supermarkets.
Geographically, the portfolio is concentrated in London, with additional properties located across Kent, the wider South of England, and Peterborough. Together, the sites represent a diverse and active estate that supports both local economies and essential community services.
“This commercial property instruction demonstrates the growing scope and breadth of Pinnacle’s management capacity & capability. This new contract is a strong reflection of our evolving partnership with the Hyde Group and our shared commitment to creating well managed places that support thriving communities.”
Jim Saunders
Group Business Development Director
Andy Hulme, Group Chief Executive Officer of the Hyde Group, commented: “This instruction builds on our growing combined offer with Pinnacle Group. Their expertise in managing complex, mixed-use environments gives us confidence that these assets will be managed to a high standard, supporting thriving community spaces and strengthening our collective offer to clients and customers.”
Operating across a portfolio of over 10,000 delivery sites and nearly 80,000 homes, Pinnacle Group delivers services nationwide, with a footprint that spans everything from small rural communities to major metropolitan centres in the country’s key cities.
The expanded mandate further broadens Pinnacle Group’s operational scope, drawing on its established expertise in managing complex, mixed use environments and customer focused services, while reinforcing its long term growth strategy.
Pinnacle Group delivers sustained growth across homes, neighbourhoods and workplaces
During the 2025–26 financial year (April 2025 to March 2026), Pinnacle Group secured over £70 million of new contracts (total contract value), reflecting continued confidence in its ability to deliver high‑quality housing management, neighbourhood and workplace solutions across the UK.
These successes supported a significant expansion of Pinnacle’s housing operations. Over the year, the Group extended its nationwide housing portfolio by more than 3,000 homes, bringing the total to over 78,000 homes under management.
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Growth was driven by a series of new appointments and partnership extensions with local authorities, affordable housing investors and neighbourhoods contracts, including further expansion with Legal & General Affordable Homes, where Pinnacle now manages over 5,000 homes – more than 70% of their total portfolio.
The Group also strengthened relationships with partners such as Morgan-Stanley backed Flint Housing and Pears‑backed MTD Housing, where Pinnacle’s managed portfolio grew by nearly 500 homes.
Pinnacle continued to strengthen its position within specialist investor-led housing markets. Its institutional investor management portfolio grew to over 12,000 homes nationally, supported by new appointments with organisations including BluePine Living and Zen Housing, while its own For‑Profit Registered Provider (FPRP) portfolios expanded to more than 1,500 homes.
The Group’s market rent portfolio, via its Place by Pinnacle brand increased by over 20%, with continued growth within new-build Build to Rent schemes nationwide, including a landmark new contract on behalf of This City, an arms-length Build to Rent developer owned by Manchester City Council.
Pinnacle expanded its neighbourhood service provision to more than 10,000 locations across the UK, including block cleaning, caretaking, grounds maintenance, concierge and estate services. During the year, Pinnacle was appointed to deliver communal cleaning and grounds maintenance services for across the whole Hyde Group portfolio.
Pinnacle handled over one million customer calls during the year through its 24/7 contact centre operations, supporting more than 50 clients across housing, local and central government. The company’s focus on service excellence was recognised with the achievement of ServiceMark accreditation, reflecting consistently high standards of customer experience.
A notable development during the year was the launch of Pinnacle Workplace, a new national brand delivering workplace services across more than 80 locations. This included a flagship three‑year, £15 million contract at JCB’s global headquarters, providing specialist facilities management services and production support.
Pinnacle continued to make an impact in communities through its work with government and local partners. Through the Meadowship scheme with Bromley Council, the Group has now supported more than 400 families to move from temporary into permanent accommodation. Pinnacle also supported over 11,000 families into Service Family Accommodation on behalf of the Ministry of Defence and surpassed 500 families housed under the MOD’s Afghan Relocation and Assistance Policy.
Investment in innovation remained a priority. During the year, Pinnacle strengthened its AI and automation capabilities, enhancing its resident app, Ark, and scaling the use of collaborative robots (cobots) – autonomous machines that work alongside colleagues to improve efficiency, consistency and service outcomes across neighbourhood services.
“Over the past year, we have continued to grow the scale and reach of the business while staying focused on what matters most: delivering well managed homes, neighbourhoods and workplaces which result in strong communities and satisfied customers. I’m proud of the impact our teams have made across the country and the trust our client partners continue to place in us.”
Perry Lloyd
Group Chief Executive
Pinnacle Group to manage homes at London’s iconic Oxo Tower
Pinnacle Group has been appointed to manage more than 160 homes in and around the iconic Oxo Tower on London’s South Bank, working in partnership with Coin Street Housing Secondary Housing Co-operative, which will become South Bank Community Housing Co-operative.
The appointment follows the coming together of homes previously managed by the Palm, Redwood and Iroko housing co-operatives, as part of a wider transition towards a single co-operative structure.
Established to great note in the late 1990s and early 2000s, each of the schemes made their mark for their distinctive architecture and strong community focused neighbourhood that Coin Street has nurtured for over 40 years.
Just behind the Oxo Tower, Pinnacle will oversee 27 homes, including ten houses, a four-storey block containing five two-bed flats and a ten-storey block comprising ten one-bed flats.
In the tower itself, Pinnacle will manage 78 homes, spanning floors three to seven. These include eight one-bed flats, 45 two-bed flats and five three-bed homes.
A short walk away, to the Southwest of the Tower, Pinnacle will take responsibility for 59 homes arranged around a much-loved communal garden, including 32 five-bed houses, six three-bed maisonettes and 21 one and two-bed maisonettes and flats.
The appointment further strengthens Pinnacle Group’s position as a market-leading provider of integrated housing, neighbourhood and workplace services. With a footprint spanning over 75,000 homes and more than 10,000 delivery locations across the UK, Pinnacle brings more than three decades of expertise in managing and maintaining places with professionalism, consistency and care.
Pinnacle will work collaboratively with Coin Street Housing Coop to ensure homes and shared spaces are safe, well maintained and cared for, supporting communities that feel proud, connected and resilient.
Nabeel Alhassan, Chief Officer, South Bank Housing Co-operative, said: “We are proud of the community led neighbourhood that has been built here over the past 40 years. Bringing these homes together under a single co-operative structure is an important step in continuing that legacy. As we begin this new chapter with Pinnacle Group as our managing agent, our focus is on ensuring residents receive a reliable, high-quality service, while keeping the co-op at the heart of how decisions are made. We remain accountable for those services and look forward to working closely with Pinnacle and residents to support a community that feels well cared for, connected and valued.”
“We’re delighted to be partnering with Coin Street to manage these important homes at the heart of London’s South Bank. Coin Street has built one of the capital’s most enduring community-led neighbourhoods, and we share their commitment to inclusive, thriving places. Our focus is on delivering a high-quality, people-centred service every day. We look forward to working closely with residents, colleagues and partners to support these communities.”
Claire Kober
Managing Director, Homes at Pinnacle Group