Tuesday 7th April 2026
On 26th March, The Pinnacles, our annual staff awards ceremony, took place at the Barbican Centre in London, celebrating the exceptional achievements of our teams.
More than 80 colleagues came together to celebrate the people and teams who’ve made a real difference across the business this year.
A total of 21 finalists were celebrated from across all areas of the business in seven new award categories, designed to champion both teams and individuals. The finalists were selected from nearly 300 nominations made by colleagues, who were encouraged to submit those who inspire positive change, deliver exceptional service and live our values every day, helping to shape an organisation we’re all proud to be part of.
Peregrine Lloyd, Chief Executive of Pinnacle Group, said: “The Pinnacles are about recognising the colleagues who live our values every day. It has been a privilege to celebrate this year’s outstanding achievements and the difference our people make across communities nationwide.”
Congratulations to all of this year’s finalists and winners!
The Pinnacle Award
Mick Furlong
Mick, who is an Area Supervisor on our Yorkshire Police contract, has served with dedication for 16 years, consistently setting the standard through his hard work, pride, and professionalism. Unfortunately, Mick was unable to attend in the afternoon, so Colin Hill, Regional Operations Manager, accepted the award on his behalf.
Congratulations to Mick and our other Pinnacle Award finalists:
- Leon Simpson, Quality Manager, Projects & Governance
- Jenna Burford, Housing Officer, Pinnacle Service Families
Heart of Pinnacle Award
Katy Strick
For 15 years, Katy Strick, Receptionist, has been the first face people see when they walk through the doors of Holborn Tower and the last person they meet as they leave. In that role, she has done far more than welcome visitors. Katy has quietly shaped the culture of our head office. Every day, she brings professionalism, warmth and a sense of calm that sets the tone for the whole office.
Outstanding Leadership Award
Emily Cook
Emily is Head of Extra Care and Regional Operations in our Homes division. She demonstrates exceptional leadership through her positivity, support, and dedication to her team. Emily brings an energy that inspires confidence and motivates everyone to excel. She creates a safe environment where questions are welcomed, development is supported, and challenges are faced together.
Congratulations to Emily and our other Outstanding Leadership Award finalists:
- Lewis Spiers, Supervisor, Soft FM
- Hayley Coates, Shift Manager, Pinnacle Connect
Collaboration Award
David Bruce
David is a Housing Officer on the Pinnacle Service Families contract who excels through his collaboration with DIO’s repairs and maintenance contractors, military welfare teams, and colleagues across the service community. His joined‑up approach consistently delivers the best outcomes for families. David also achieved over 30 five‑star Trustpilot reviews in the past year.
Congratulations to David and our other Collaboration Award finalists:
- Sarah Chapman, Customer Satisfaction and Insight Manager, and Sarah Hampson, Continuous Improvement Manager, Pinnacle Service Families
- Steve Box, Ben Hawley, Colin McPhail and Liz Preedy, Bidding Team
Frontline Hero
John Hanson & Helen Regan
Housing Support Officer, Helen and Maintenance Manager, John demonstrated exceptional commitment to our values during an incident with a vulnerable tenant. When other agencies stepped back, Helen and John carried out a welfare check. Receiving no response, they checked through the windows and found the tenant unconscious. They called the emergency services and gained access, with paramedics confirming their swift intervention likely saved his life.
Congratulations to John and Helen, and our other Frontline Hero finalists:
- Norma Thompson, Move Assistant, Pinnacle Service Families
- Sarah Reeves, Chef Manager, Pinnacle Workplace
People & Planet Impact Award
Douglas Din
Douglas is a cleaner in Brockley. He consistently goes above and beyond his role, delivering excellence through his high-quality cleaning standards, safe pesticide control, and proactive support for vulnerable residents, including clearing overgrown gardens and assisting with essential outdoor tasks.
Congratulations to Douglas and our other People & Planet Impact Award finalists:
- North Region (South) Team, Pinnacle Service Families
- Adrian Heaven, Housing Officer, Pinnacle Service Families
Trailblazer Award
Josh Fenton
Contract Safety Manager at Pinnacle Workplace, Josh’s leadership has transformed the health and safety culture on the JCB contract. He consistently challenges established practices to make improvements and most notably redesigned the permit to work system now adopted across multiple divisions.
Congratulations to Josh and our other Trailblazer Award finalists:
- Jo Kerry, Head of Regional Operations, Pinnacle Service Families
- Laura Newey, Account Director, Legal and General
Behind-the-Scenes Star
Ayaz Jan
Ayaz, a Data and Reporting Analyst, is recognised for his calm problem-solving approach and dedication. He delivers accurate, high-quality insight that underpins critical decision making on the Pinnacle Service Families contract.
Congratulations to Josh and our other Trailblazer Award finalists:
- Aidan Chapman, Superintendent, Kirklees Schools Team
- Maria De Fatima De Jesus Caldeira, Cleaner, Myatts Field North