Welcome to Pinnacle Group

Pinnacle Group is your housing management provider, providing comprehensive housing management services on behalf of your landlord.

For Shared Ownership, DIYSO and Fair Rent Homes, we support you with:

Day‑to‑day enquiries and lease queries
Estate and block management
Income management (rent & service charge)
Staircasing and selling your share
Service charge budgeting and reconciliation
Customer support through the Ark app

We aim to deliver a clear, supportive and accessible service throughout your home ownership journey.

Contact our Team

Each team below looks after a different part of your home.

Not sure who to ask? Send a general enquiry and we’ll route it for you.

Shared Ownership Team

[email protected]for enquiries relating to:

Leasehold Team

[email protected] for enquiries relating to:

Payments & Accounts Team

[email protected] or 0333 241 4557 for enquiries relating to:

Property Management Team

Contact your assigned Property Manager or the relevant mailbox for enquiries relating to:

Resi Housing: [email protected]

Zen Housing: [email protected]

Simply Affordable Homes: [email protected]

Download the Ark App

Our Ark app allows you to stay up-to-date with everything happening in your community.

The app is the best place to get in touch with us and is the easiest place to:

• Raise maintenance requests
• View your tenancy documents
• Stay informed about relevant notices
• Find out more about where you call home

Download by clicking your app store icon below or scanning the QR code.

Your Handbook

Our Shared Ownership handbook explains what to expect throughout your ownership, including how your lease works, what your responsibilities are, and the services Pinnacle Group provides on behalf of your landlord.

Important Documents

Important documents and policies relating to your home can be found on the Ark App. Some of these documents are also available to view here.

Staircasing

Buy More Shares in Your Home

Staircasing allows you to increase the share of your home that you own, often up to 100% ownership depending on your lease. As your ownership share increases, the rent you pay on the remaining share reduces.

To begin the process, you’ll need to check affordability with a financial adviser and obtain a RICS valuation from an independent surveyor. Pinnacle recommends McDowalls, who offer nationwide coverage and a fixed fee of £240 including VAT. Their contact details are: [email protected],

020 8472 4422, www.mcdowalls.com.

You’ll also need to provide proof of funds, complete an application form, and appoint a solicitor. Once approved, we’ll issue an Authority to Proceed and work with your solicitor and landlord to complete the purchase of your additional share(s).

If your landlord is Legal and General Affordable Homes, the process for staircasing and resales is managed in house. In order to ensure your enquiry is addressed promptly and accurately; we request that you contact Legal & General directly at [email protected].

Costs to consider:

RICS valuation fee (typically £240 incl. VAT through our recommended panel surveyor)
Pinnacle staircasing administration fee: £246 including VAT
Your solicitor’s fees
Landlord legal fees (where applicable)
Mortgage fees and Stamp Duty (if applicable)

Manage your shared ownership home with Stairpay

Included for residents of NewArch, M&G, MTD Housing and Resi

If your landlord is NewArch, M&G, Resi or MTD Housing, you have free access to Stairpay – a personal dashboard that helps you manage your shared ownership home, understand your finances and explore staircasing opportunities whenever you’re ready.

Your home dashboard

Your share, rent, mortgage and costs – all in one place

Track your home's value

See its estimated value and how that builds your equity

Explore staircasing

Run scenarios to see what owning more would actually cost

24/7 support

Ask Stairpay's smart assistant about your lease and service charges

Resales

Selling Your Shared Ownership Home

If you’re looking to sell your shared ownership home, the first step is obtaining an independent RICS valuation to confirm the current market value of your property. Most leases include an eight-week nomination period during which we will instruct our specialist sales partner, SoResi, to market your home and try to find an eligible shared ownership buyer. You will need to complete our Resales Application Form.

You’ll also need a valid EPC, confirmation that your ownership is registered with the Land Registry, and, where applicable, consent from any joint owners. If a buyer is found, solicitors will manage the sale through to completion.

RICS Valuation Requirements

Must be completed by an independent RICS-qualified surveyor
Valid for three months
Must include at least three comparable sales
If you’ve made approved home improvements, separate values may be required with and without the improvements included.

Costs to consider:

RICS valuation fee
EPC (if required)
Pinnacle seller management pack fee: £450 including VAT
SoResi nomination fee: 1% + VAT of the full market value (if a buyer is found during the nomination period)
Solicitor fees and mortgage redemption fees
Estate agency fees (where applicable)

If your landlord is MTD Housing, your nomination period is automatically waivered and you can market your home with an agent of your choice for 100% sale. Please notify us at [email protected] once you have instructed your RICs valuation and we will walk you through the next steps.

Transfer of Equity

Adding or Removing a Leaseholder

A Transfer of Equity allows an existing leaseholder to add or remove someone from the lease and property ownership. This is commonly required following a relationship breakdown, marriage, inheritance matter or other change in circumstances.

The process requires landlord consent, financial and affordability assessments, a current property valuation, mortgage lender approval where applicable, and solicitor involvement. Written consent from the leaseholder being removed or added will also be required.

Once all checks have been completed and landlord approval has been granted, solicitors will complete the legal transfer and update the ownership records.