Welcome to Pinnacle Group
Pinnacle Group is your housing management provider, providing comprehensive housing management services on behalf of your landlord.
For Shared Ownershup, DIYSO and Fair Rent Homes, we support you with:
- Day‑to‑day enquiries and lease queries
- Estate and block management
- Income management (rent & service charge)
- Staircasing and selling your share
- Service charge budgeting and reconciliation
- Customer support through the Ark app
We aim to deliver a clear, supportive and accessible service throughout your home ownership journey.
Download the Ark App
Our Ark app allows you to stay up-to-date with everything happening in your community. The app is the best place to get in touch with us and is the easiest place to:
– Raise maintenance requests
– View your tenancy documents
– Stay informed about relevant notices
– Find out more about where you call home
Download by clicking your app store icon below or scanning the QR code.
Your Handbook
Our Shared Ownership handbook explains what to expect throughout your ownership, including how your lease works, what your responsibilities are, and the services Pinnacle Group provides on behalf of your landlord.
Important Documents
Important documents and policies relating to your home can be found on the Ark App. Some of these documents are also available to view here.
Staircasing
Staircasing allows you to buy additional shares in your home, reducing the rent you pay on the landlord’s remaining share. Most shared owners can staircase all the way to 100%, depending on the lease. Staircasing may be managed by either Pinnacle or your landlord, depending on your landlord’s process. Contact us first so we can confirm who handles it and provide the correct guidance.
Resale property Listing Form
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Application to Staircase Form
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Application to Sublet Form
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Transfer of Equity Form
[Short description on what this form is for].
Stairpay
Some landlords use Stairpay, a digital platform and app designed for shared ownership residents to manage and assist with the process of buying more shares in their home, aiming for 100% ownership. It offers tools like equity planning, affordability calculators, and property valuation trackers. Please contact us to find out if your landlord is signed up to Stairpay.
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