Social Tenant Access to Information Requirements (STAIRs)

On this page:

The Social Tenant Access to Information Requirements, known as STAIRs, are new government transparency rules for social housing landlords in England. They set out information that landlords must publish, and give social housing customers a right to ask for information that is not already published.

This page explains what STAIRs means for our customers and brings together the information we publish for the two registered providers within Pinnacle Group: Pinnacle Affordable Homes and Pinnacle Spaces.

Where STAIRS applies at Pinnacle

Pinnacle Group manages homes and neighbourhoods across the UK, and not all of that work falls under STAIRs. Within the group, two companies are registered providers of social housing, regulated by the Regulator of Social Housing:

Pinnacle Affordable Homes

Pinnacle Spaces Limited

STAIRs covers the social housing these two companies own and manage. If you rent your home from one of them, the information on this page is about your landlord.

Where Pinnacle manages homes on behalf of another landlord – like a housing association or a private owner – that landlord is responsible for its own publication scheme, and you should go to them for this information.

Publication Scheme

Much of the information covered by STAIRs is already on our website. To make it easier to find, we have brought it together here, grouped under the headings set by the Government, with links to the relevant documents and pages.

This information is available to everyone, and we keep it under regular review.

How our providers are run, and how decisions about homes and services are made.

Board members and executive team

Governance structure and terms of reference

Resident engagement strategy 

How money is raised and spent, including what makes up rent and service charges.

Accounts and annual reporting   

Rent and service charges   

Procurement

The homes we own and manage, and how we keep them safe and in good repair.

Our homes  

Safety in your home   

Energy and sustainability  

All Pinnacle Spaces and Pinnacle Affordable Homes properties have an EPC rating of C or above. This means they are reasonably energy efficient and perform better than the UK average of EPC D. Homes with a C rating typically have good insulation, double glazing and efficient heating systems, helping residents reduce energy use and running costs.

How each provider is performing, by our own measures and the regulator’s.

Customer satisfaction 

Regulatory performance 

Complaints performance 

Repairs, health and safety

The services customers can expect, and the standards we set ourselves.

What you can expect from us  

Your home  

Your tenancy and rent  

Your neighbourhood  

Telling us when something goes wrong  

Registers and records we are required to keep or publish.

Our registrations  

The policies that govern how we manage homes, tenancies and neighbourhoods.

Our Policies 

Data Protection & Privacy

Information Requests

From 1 April 2027, you will have the right to ask us for information about how we manage your home and the services we provide, where it is not already published on this page. This could include information about anti-social behaviour, how we handle complaints, health and safety, rent and service charges, repairs and the condition of homes, energy efficiency, and estate management.

You can make a request if you are a tenant of Pinnacle Affordable Homes or Pinnacle Spaces. Someone else, such as a family member, support worker or advocate, can also make a request on your behalf.

We will publish details of how to make a request before April 2027.