Our contact centre is open 24/7, 365 days a year so that help is available when it’s needed most.

Taking 400,000 calls a year from residents living in over 300,000 homes nationally, we offer a menu of services that cuts costs drastically by removing the need for out of hours cover staff or excessive daytime numbers covering emergencies.

Our agents are trained to deal with calls in a wide range of service areas including housing management, repairs and maintenance, environmental services, anti-social behaviour and welfare as well as general office calls. We have particular expertise and experience in dealing with all types of ‘out of hours emergencies’, particularly in the repairs and maintenance sector.


24/7 contact centre

Daytime cover

Lone worker

Customer satisfaction surveys

Contact Centre in numbers


number of inbound calls handled during 2022


number of outbound calls handled during 2022


emergencies logged and passed for attendance during 2022


calls in a 5 day period, busiest time between 5th to 19th December 2022