At Pinnacle, we specialise in delivering a comprehensive and integrated range of management and maintenance services to ensure the seamless and successful functioning of retail centres.

Our services are designed and delivered to create a welcoming, safe and secure environment to enhance the shopper experience and thereby support the success of our clients retail investments and businesses.

We understand that in retail, attracting a high footfall is the true mark of success, and is the critical first step towards in generating retail sales. Creating a first-class retail experience where happy shoppers keep coming back time and time again, and tell their friends, makes a material difference for retail brands and stores, managing agents and asset owners.

The bigger the footfall of course the greater the challenge for creating a retail environment of choice where people want to enjoy their shopping, grab a coffee or a bite to eat, meet their friends, and bring their family on a day out.

We understand how important it is for our clients to focus on business success in the certain knowledge that their customers enjoy well managed and maintained facilities.

Our experience of working with retailers, owners, agents and on-site retail management teams across the country enables us to deliver our services to meet your unique, bespoke requirements in the most efficient, sustainable and safe way.

Retail in numbers:

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Retail schemes managed
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Staff working in retail schemes
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Counties across England

Case Studies

The Lanes, Carlisle

Pinnacle and The Lanes Shopping Centre in Carlisle have worked in collaboration since 2013. Initially assigned the responsibilities of maintaining the cleanliness and security of the centre, its management suite, and car park, the scope of our services have broadened over time to help cultivate an atmosphere of superior customer service within the Shopping Centre.