During the first few weeks of the COVID-19 lockdown, Pinnacle Group mobilised a new cleaning services contract with the London Borough of Wandsworth.
Since 1st April 2020, Pinnacle has been working with the Council to provide cleaning and bulk refuse collection services to more than 14,000 properties and units in Putney and Roehampton. Despite the emergence of COVID-19 and the ensuing lockdown of society, our staff rose to the challenge and continued to provide key services to the residents of Wandsworth throughout this crisis in a COVID-secure way.
Our cleaning service covers internal building areas, external communal areas of estates and adjacent streets, while Pinnacle operatives also collect waste and are continually available via a 24-hour contact centre service. Much of our day to day work had to adapt to the new social distancing requirements and additional safety measures.
This included taking a proactive approach in respect of prioritising specific cleaning tasks, namely concentrating on the cleansing of high-risk areas to try and limit the spread of the virus. These are the areas that come into direct contact with residents, such as entry panels, door plates, door handles, door frames, glass in door panels, lift controls, handrails and stair rails.
This service included engaging with socially distanced residents, many of whom were shielding or were otherwise unable to leave their homes, and our teams rapidly adapted and deployed to support these communities.
Often the core cleaning services in which Pinnacle provides can go unnoticed, however, with more of us staying at home, are teams have been recognised, and we have received fantastic feedback from residents of Wandsworth.
We wanted to take the opportunity to thank the communities of Wandsworth for their appreciation of our colleagues during this difficult time.
Some highlights of the residents’ feedback:
- “Just a quick note to say what a brilliant job our cleaner has been doing during lockdown… she is much appreciated.”
- “Just a quick positive note on our new cleaner and gardener teams. They are doing a great job and the place has never looked better!”
- “I would like to compliment the new cleaner … He has been working here for the past few weeks and has been doing a brilliant job… I can’t praise him enough.”
Feedback also included messages of support for our workers and their positive attitude towards residents and their work, during lockdown. Pinnacle Group is immensely proud of the contribution that our key worker have made during the COVID-19 crisis; they are a testament to our commitment to the safety, health and wellbeing of the communities that we serve and our role as a key UK facilities management specialist.
For more information about the services we provide in Wandsworth, and many other London Boroughs please click here.