Today we celebrate World FM Day and say thank you to our facilities management colleagues for all the vital work they carry out every day. 

This year’s World FM Day theme is ‘Celebrating FM: standing tall beyond the pandemic’.  Here we celebrate  some of the members of the Pinnacle team who have gone above and beyond the call of duty to ensure that the communities we serve continued to receive the best service possible throughout recent testing times. 

COVID-19 Cleans, Lambeth (London)

The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensured that the Council’s playgrounds are COVID-secure. 

To tackle this challenge of reopening the playgrounds safely, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. 

As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces. The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to normal.

Increased precautions, Humberside Police

Gill, Angela and Laurel work at Hessle Police Station, providing cleaning services which are allowing the station to operate safely. The team were described by the client as being “brilliant[…]always friendly, polite and go above and beyond when it comes to helping people and doing their job. Nothing is too much trouble for them.”

The client added: “In the challenging times we find ourselves they are having to work extra hard, especially with all of the extra wiping of contact points and specialist sprays for sanitising, but they never complain, they just get on with the job at hand which must be particularly difficult here with it being a 24 hr station.” 

VE Day Celebration, Leeds Schools

All members of Pinnacle’s Schools Catering team came into work on Bank Holiday Friday which should have been their day off to open three schools in Leeds to provide a VE day meal to Key Workers and vulnerable children.  Putting on this lunch in celebration of VE Day is another example of the team’s dedication to their community and to delivering added social value on their contract, something that is greatly appreciated by the client. 

Adjusting work hours to keep schools working, North London Schools

Rob works as a caretaker at Starksfield, part of our North London Schools contract. He is a lone worker and is respected by his colleagues for always going above and beyond, on what can be a challenging contract. 

Recently, Rob voluntarily went into work on a Saturday to put up a reading shed which now provides a space for students to read under shelter in their playground. He has also carried out additional cleaning during school hours to sanitise door handles, carrying out toilet checks and daily stock takes. 

He consistently communicates well with colleagues and ensures everyone continues to feel supported. 

Shopping for residents, Lambeth (London)

Wahab Balarabe and Kenneth Cottrell have been helping elderly vulnerable residents in Ethelred Towers, Lambeth North, providing them with essential food items. Waham and Kenneth have been going shopping for their residents in their time off and bringing items to work and delivering them to their door. 

A heartfelt thank you to all colleagues who have gone the extra mile in carrying out their duties. 

Happy World FM Day!

Celebrating World FM Day

Today we celebrate World FM Day and say thank you to our facilities management colleagues for all the vital work they carry out every day. 

This year’s World FM Day theme is ‘Celebrating FM: standing tall beyond the pandemic’.  Here we celebrate  some of the members of the Pinnacle team who have gone above and beyond the call of duty to ensure that the communities we serve continued to receive the best service possible throughout recent testing times. 

COVID-19 Cleans, Lambeth (London)

The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensured that the Council’s playgrounds are COVID-secure. 

To tackle this challenge of reopening the playgrounds safely, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. 

As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces. The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to normal.


Increased precautions, Humberside Police

Gill, Angela and Laurel work at Hessle Police Station, providing cleaning services which are allowing the station to operate safely. The team were described by the client as being “brilliant[…]always friendly, polite and go above and beyond when it comes to helping people and doing their job. Nothing is too much trouble for them.”

The client added: “In the challenging times we find ourselves they are having to work extra hard, especially with all of the extra wiping of contact points and specialist sprays for sanitising, but they never complain, they just get on with the job at hand which must be particularly difficult here with it being a 24 hr station.” 

VE Day Celebration, Leeds Schools

All members of Pinnacle’s Schools Catering team came into work on Bank Holiday Friday which should have been their day off to open three schools in Leeds to provide a VE day meal to Key Workers and vulnerable children.  Putting on this lunch in celebration of VE Day is another example of the team’s dedication to their community and to delivering added social value on their contract, something that is greatly appreciated by the client. 


Adjusting work hours to keep schools working, North London Schools

Rob works as a caretaker at Starksfield, part of our North London Schools contract. He is a lone worker and is respected by his colleagues for always going above and beyond, on what can be a challenging contract. 

Recently, Rob voluntarily went into work on a Saturday to put up a reading shed which now provides a space for students to read under shelter in their playground. He has also carried out additional cleaning during school hours to sanitise door handles, carrying out toilet checks and daily stock takes. 

He consistently communicates well with colleagues and ensures everyone continues to feel supported. 

Shopping for residents, Lambeth (London)

Wahab Balarabe and Kenneth Cottrell have been helping elderly vulnerable residents in Ethelred Towers, Lambeth North, providing them with essential food items. Waham and Kenneth have been going shopping for their residents in their time off and bringing items to work and delivering them to their door. 

A heartfelt thank you to all colleagues who have gone the extra mile in carrying out their duties. 

Happy World FM Day!

Supporting Residents by creating a sustainable new community allotment

The opportunity to get involved in supporting the Chalkhill allotment project arose when a group of residents contacted Pinnacle Group, requesting its support in the development of their allotment space. The idea behind the allotments was to create and kick-start a new project for the whole community to be involved in. 

The Pinnacle Group team agreed that this project was a great initiative and saw an additional opportunity to use recycled materials to fabricate the planters. On our client’s Clapham Park site, also managed by Pinnacle, decking was required to be removed from properties and was planned to be disposed of. Pinnacle devised a plan to re-use this decking, providing additional sustainability benefits to the project.

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Over the course of a week, the team worked on the site, with the support of local residents, to clear the area and build all of the planters for the allotments from scratch. After they had been built, these planters were finished with compost, topsoil, and several sets of new hand tools were provided to residents so that they can begin their green-fingered journey. Pinnacle’s total contribution towards the project was in excess of £1,500, representing excellent social impact value for money.

What started as a great initiative to bring together the local community and residents quickly became a reality. The Chalkhill allotment is one of many similar projects delivered by Pinnacle for its residents and we look forward to seeing them flourish.



"Thanks to everyone involved... what a transformation, can’t wait to get our families down there and start planting seeds."
Chalkhill Resident

Pinnacle win a contract to provide FM services for Clarion Housing Group’s properties in Cambridgeshire and Lincolnshire

Pinnacle Group has announced that it has been contracted by Clarion Housing Group, the largest housing association in the UK, to provide cleaning services for  properties in its Wisbech, Huntington, Peterborough and Cambridge estates.

Pinnacle are proud to support Clarion and the local communities that it serves and are delighted to have won this competitive, three-year contract.

As of 8 March 2021, Pinnacle are providing estates services to 195 sites, including new build flats, low to medium rise flats and a mix of new and pre-established housing estates. The contract is for an initial three-year period, with a possible two-year extension, and will include the 17 retirement schemes that Clarion operates in the region.

Pinnacle are providing estates services across these sites, including regular cleaning and management of the wide ranging and mixed tenure and sheltered sites in Clarion’s Cambridgeshire and Lincolnshire portfolio. Pinnacle are a housing management provider, delivering tailored solutions to over 300,000 homes and looks forward to applying this experience to this contract. 

“Having worked with Pinnacle Group in the past, their professionalism and experience gave us the confidence that they were the right group for the job. We have been really pleased with their approach to supporting our residents and working with them to build positive relationships. We look forward to working in partnership with Pinnacle over the next three years.
Sally Greetham
Clarion Group
“It’s fantastic to be awarded this contract, especially during a time where we want to provide the absolute best services to Clarion’s Cambridgeshire and Lincolnshire residents. As shown in our work with other housing associations, Pinnacle takes pride in building valuable partnerships with our customers’ teams and ensuring that their residents get the best possible service. We look forward to demonstrating this commitment to Clarion.”
Neil Fergus
Pinnacle Group

Both Clarion and Pinnacle Group are focused on taking a sustainable approach to housing, and partake in a variety of wider ventures. These include Clarion Futures, the charitable foundation of Clarion Housing Group and Pinnacle People, the group’s  social investment arm, which both help get people back to work, develop skills and support with personal financial management.

Supporting the city of Stoke-on-Trent by using Bentilee Neighbourhood Centre for COVID-19 testing

To support the city of Stoke-on-Trent in the ongoing fight against COVID-19, a number of community testing sites have been established at venues across the city. The Bentilee Neighbourhood Centre, which is managed by Pinnacle Group, has been selected as one of these community testing sites, aimed at increasing the number of tests being carried out across the UK.

Following a staff induction day to ensure safety procedures for staff and residents are in place, from today, Pinnacle’s team will be providing concierge and warden services to the testing site. This vital work will ensure that testing staff and members of the community can safely and confidently use this site. 

The site will carry out lateral flow tests, which are small and portable and able to give significantly faster results than PCR COVID-19 testing, providing a result in just 30 minutes, without being sent to a lab for analysis.

In order to support the community, the site will be open five days a week: Monday-Tuesday, 14:00-20:00; Wednesday, 10:00-14:00; Thursday-Friday 08:00-14:00. The site will be closed on Saturday and Sunday.

There is capacity to carry out 288 tests per day, to book a test please visit: www.stoke.gov.uk/bookacovid19test.  Walk-ins are also welcome.

Stoke-on-Trent City Council’s Leader, Abi Brown, said, "We are grateful for Pinnacle supporting us to offer community testing at Bentilee Neighbourhood Centre. We have worked hard to bring rapid result testing to as many local communities as possible, to make it quick and accessible for people to be tested. Even if you're feeling fine, it's important to get tested at least once a week, one in three people with COVID-19 have no symptoms, therefore could be spreading the virus without knowing.”

Neil Fergus, Managing Director FM, Pinnacle Group, said of the opening of the site, “We are grateful for the opportunity to further support the community in the City of Stoke-on-Trent by using the Bentilee Neighbourhood Centre to carry out vital testing. The ongoing COVID-19 pandemic requires us all to pull together during this challenging time.”

The Bentilee Neighbourhood Centre is a one-stop community hub that was opened in 2007 and provides services to over 100,000 people each year from across the City. Situated at the heart of the Bentilee community, the Centre offers facilities including GP surgery, dentist, physio, library, youth services and community rooms.  Pinnacle provides the soft FM services, covering cleaning, grounds maintenance, security, and operational management within the facility. 

Pinnacle secures £3,500 for Lambeth food banks and support services

In the run up to the 2020 festive season, Pinnacle has worked with several local organisations, such as the Trussell Trust, Lambeth Larder and Blenheim Gardens’ resident management to alleviate hardship in Lambeth.

This year, Pinnacle Group has reaffirmed its ongoing commitment to Londoners suffering hardship during the festive season and, along with its partners, it and its team members have:

  • Donated a total of £3,500 to Trussell Trust and local community food banks across Lambeth;
  • Volunteered their time, logistics chain and expertise to the local groups undertaking this work in Lambeth; and,
  • Erected and donated Christmas trees and a light installation in Clapham Park, Lambeth.

Pinnacle supported two Trussell Trust food banks in Lambeth, Norwood and Brixton and Clapham Park, to help the local community. The Trussell Trust operates a food bank network that provided 1,900,122 three-day emergency food supplies across the UK in 2019/2020.

The Norwood and Brixton Foodbank, located at St Margaret’s Church, requested Pinnacle’s support to deep clean the church’s halls that are being used by food bank volunteers considering the ongoing COVID-19 pandemic. Pinnacle’s team cleaned these halls and will provide sanitorial services for the days that volunteer teams are working, alongside a final tidy up and sterilisation of the facilities in late December. Pinnacle has also donated £500 to this fantastic effort by the Norwood and Brixton Foodbank, as well as a further £500 to Clapham Park food bank.

“Eight members of the team volunteered their time at the Clapham Park Food Bank to wrap gifts, pack food hampers, pre-pack boxes with treats and sort food donations. We also donated and erected Christmas trees and light installations in Clapham Park. Alongside this effort, Pinnacle donated to this remarkable food bank, which alone feeds over 1800 people and distributed 20,000kgs of food in 2019.”
Grant Seward
Area Manager

Pinnacle also supported the Oasis Community Hub, Waterloo, by volunteering five vans to distribute pre-packed support parcels destined for deprived housing and hostels across Lambeth. Pinnacle contributed £500 to this food bank’s effort, which will support it providing 500 food and gift hampers. Separate to this work with and support to the Trussell Trust, Pinnacle also supported Lambeth Larder.

Pinnacle has also donated £500 to the Blenheim Gardens’ resident management organisation’s (RMO) Floating Food Bank, alongside a further £500 for its hardship fund that will support school clothing for local children. This donation to RMO was matched by Martin Vitera, a sanitorial chemicals and Pinnacle supplier, which kindly donated £250 to both the food bank and the hardship fund.

Pinnacle recognises that food poverty and hardship is a serious issue in the UK and, as a leading facilities management firm, it understands that it has an important role to play in the communities that it serves. It was grateful for the opportunity to assist and support the Trussell Trust, Lambeth Larder and Blenheim Gardens’ RMO and their work with local communities.

Pinnacle offers support to Metropolitan Thames Valley Housing (MTVH) Christmas Community Value Drive

In the run up to the 2020 festive season, Pinnacle has worked with MTVH to support communities and alleviate hardship in London, Cambridge and Nottingham.

This year, Pinnacle Group has worked with MTVH as a part of its ongoing commitment to communities across the UK suffering hardship during the festive season. Over the last few months, Pinnacle has:

  • Donated and erected Christmas trees across the country;
  • Supported MTVH with producing and distributing Christmas Hampers in Nottingham, Cambridge and London; and,
  • Donated £3,000 to help make Christmas happen for MTVH residents.

Pinnacle Group donated ten Christmas trees to MTVH, to be erected on their sites across the country. One of the chosen sites, St Martins’ Estate in Tulse Hill, Lambeth, hosted an orchestral concert to celebrate the festive season after the tree was put up and decorated, bringing some much-needed cheer to the community.

Pinnacle Group has also been helping MTVH to offer residents Christmas hampers and a donation of £3,000 was made to MTVH, supporting families through hampers containing food and small gifts, like books, providing them with a Christmas. In addition to the donation, Pinnacle is also the delivery partner, supporting MTVH in the collection and delivery of the Christmas hampers across the East Midlands, East Anglia and London.

Pinnacle Group employees have volunteered their time, and Pinnacle the use of their vans, to help MTVH with their Christmas deliveries. The deliveries will be made to keep the most vulnerable and socially isolated residents at MTVH properties feel positively engaged during the festive period.

Pinnacle recognises that food poverty, isolation and loneliness is a serious issue in the UK, now more than ever. As a leading facilities management firm, Pinnacle is focused on supporting the communities in which it works and has been grateful for the opportunity to support MTVH to make Christmas happen.

"We are immensely proud of all of the Pinnacle Employees, who have gone above and beyond to support MTVH this Christmas. A special thank you goes out to our colleague Diogo driving to the MTVH Lambeth site to help switch on the Christmas tree lights for the concert, and to all of our volunteers delivering Christmas hampers to residents across London, Cambridge and Nottingham.”
Martin Rosiak
Area Manager

Notting Hill Genesis award Pinnacle Group a cleaning services contract for key worker sites across London

Following a competitive tender, Notting Hill Genesis Housing Association has awarded Pinnacle Group a £4.5m five-year contract to provide cleaning services to over 1,300 key worker units.

Since November, Pinnacle has been providing cleaning services to key worker accommodation over five sites across London.  Some of the properties include accommodation for staff at Great Ormond Street and University College London Hospital (UCLH).

As a part of the contact, over 40 staff have TUPE transferred from incumbent contractors to Pinnacle to continue providing services to Notting Hill Genesis’ sites.

“We were very impressed by Pinnacle Group’s professionalism during the application process. We are living in uncertain times, but Pinnacle’s approach to delivering cleaning service for our residents was responsive and a change from the traditional market service. We are excited for this partnership and look forward to working with Pinnacle over the coming years.”
Dominic Tyler
Head of Keyworker Accommodation, Notting Hill Genesis
“It’s fantastic to be working with Notting Hill Genesis, especially during a time where we want to provide the absolute best services to all key workers. Our substantial investment in the JobWatch technology for performance management demonstrates our commitment to such a well renowned housing association such as Notting Hill Genesis. This enables us to manage our approach to cleaning the properties with minimal unnecessary contact between cleaning staff and residents.”
Neil Fergus
Managing Director, FM, Pinnacle Group

The contract is for an initial five-year period, with a possible two-year extension.

Pinnacle Group steps in to provide 8,000 essential meals to Central Bedfordshire families in need

Pinnacle Group’s catering team on the Central Bedfordshire Council contract have been involved in a pilot project to improve the health and wellbeing of children (up to 12 years old) and their families to deliver over 1,200 picnic meals a week over the school summer holidays.

The Holiday Picnic was a joint initiative between Central Bedfordshire Council, Central Bedfordshire Public Health and team BEDS&LUTON (Bedfordshire’s Active Partnership) and Pinnacle were appointed to provide the catering.  The scheme was created in response to the pressures of the COVID-19 national health emergency and to tackle access to healthy affordable food.

During the seven-week pilot, the three-person catering team provided 8,297 meals taking into consideration allergies, intolerances and personal preference to over 300 families.  The scheme aimed to improve children’s health, their readiness to restart school in September, and encouraged families to spend positive time together. Identified families were able to collect Pinnacle’s healthy, pre-prepared picnic meals for the entire family, from Council Children’s Centres each day.

During the initiative numerous families made comments to the children’s centres about how they looked forward to the picnic each wee and how the children were very excited to find out what was in their picnic pack.  

Pinnacle received extended praise from all third parties, for professionalism, flexibility at short notice and value for money.  Many children wrote thank you notes to the staff:

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“Pinnacle showed great enthusiasm to be involved in a project that would make a positive difference to local residents and their families. Anecdotal feedback from participating families was very positive and the lunches were well received. Pinnacle demonstrated cooperation, determination and flexibility in their approach in order to meet the needs of the pilot and achieve our combined goals.”

Cara Umney
Public Health Officer, Bedford Borough Council
"This has been a very rewarding project to be part of and I am extremely proud of working with the team. Their hard work and dedication will leave a lasting legacy on the families involved and concludes their time at Pinnacle with exceptional dedication.”
Diane Mason
Contract Manager, Pinnacle Group

Pinnacle Group introduce electric vehicles to 10-year Central Bedfordshire Council contract

  • Electric vehicles have been introduced to the fleet on the 7+3 year contract
  • By 2022, 100% of the vehicles on the Central Bedfordshire Council Corporate Landlord Services contract will be powered by electricity
  • Pinnacle are investing in charging points at local offices and developing partnership arrangements with existing infrastructure at Council sites  

Pinnacle Group’s liveried vans are a well-known sight on the roads of Bedfordshire, and going forward, some of those vans will be electric vehicles (EV). 

In 2019, Pinnacle Group (“Pinnacle”) were awarded a contract to provide soft facilities management (FM) services across Central Bedfordshire Council’s (“the Council”) non-domestic estate on a 7+3 year contract worth over £13m.  Pinnacle supply the cleaning, catering, waste management, security and gritting services across the Council’s portfolio of 53 corporate buildings, four care homes and 10 children’s centres.

During the competitive tender process, the Council’s focused procurement approached was based on delivering sustainable, long-term value across the duration of the contract which centred around innovation and improvements. This commitment was proved in the Council’s evaluation mechanism of 80% quality, 20% price.

The Council and Pinnacle are working together to create a shared vision for Corporate Landlord Services and Social Value is at the heart of this. Pinnacle are supporting small and medium-sized enterprises (SMEs), finding innovative approaches to improve and sustain value, improving compliance across the estate, and have focused on introducing suitability initiatives, such as EV’s.

The brand new EV’s will cover on average 80-miles a day, servicing many community sites around Central Bedfordshire. The first electric models being used are The Nissan NV200.

Pinnacle are working towards phasing out polluting petrol and diesel vehicles across their wider fleet of 420 vehicles.    With new technology coming to market, Pinnacle are working with both their fleet management company and manufacturers to identify those vehicles due for renewal that can be replaced with an EV.  Pinnacle have also adopted an approach of new fossil fuel leased vehicles being agreed without a business case to justify it.  Additionally, Pinnacle have recently rolled out a salary sacrifice scheme for EV’s to encourage staff to move towards an EV and one of the first participants in the scheme is the Regional Operations Manager for the Central Beds contract.

“We are delighted to be working with Pinnacle to help achieve our corporate sustainable goals. We are excited that Pinnacle is offering improvements with this initiatives and others which are delivering real benefits to the community.”
Patrick Miller
Service Manager, Central Bedfordshire Council
“We are proud to have introduced electric vehicles to Central Bedfordshire, we are working hard to reduced polluting emissions and improve air quality where we can. We look forward to working with the progressive Council to continue to drive innovation and improvements across the contract to achieve other sustainable goals which benefit the local community.”
Sean Hancock
Regional Operations Manager, Pinnacle Group

IWFM Impact Awards – we need your vote!

Pinnacle Group has been shortlisted for the Institute of Workplace and Facilities Management’s (IWFM) COVID-19 Response Award, and we need your vote!


The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. These awards serve to showcase the best of the workplace and FM profession.

Paul Driver, Business Manager at Pinnacle Group, leads a ‘COVID Cleans’ team and they have been shortlisted for their work in reopening Lambeth Council’s playgrounds and making them COVID-secure using the latest electrostatic technology. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensure that the Council’s playgrounds are COVID-secure. COVID-19 forced these playgrounds to close, as part of our society’s efforts to tackle this virus. These spaces are key to a child’s cognitive, emotional and physical development and their closure impacted both the Lambeth community and local children’s wellbeing.

To tackle this challenge, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces.

The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to the ‘new normal’ and continues to tackle COVID-19.

We are proud to be shortlisted, but we need your support to win! 

To vote please click here and select 'COVID Cleans, Pinnacle Group' under the 'COVID-19 Response Award – Supporting the Community' category. 

Voting closes at 5pm on Tuesday 22nd September and the winners will be announced at the virtual awards ceremony on Monday 12nd October.   Please click here to register for the ceremony. 

Good luck to Paul and his team! 

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