To support the city of Stoke-on-Trent in the ongoing fight against COVID-19, a number of community testing sites have been established at venues across the city. The Bentilee Neighbourhood Centre, which is managed by Pinnacle Group, has been selected as one of these community testing sites, aimed at increasing the number of tests being carried out across the UK.

Following a staff induction day to ensure safety procedures for staff and residents are in place, from today, Pinnacle’s team will be providing concierge and warden services to the testing site. This vital work will ensure that testing staff and members of the community can safely and confidently use this site.  The site will carry out lateral flow tests, which are small and portable and able to give significantly faster results than PCR COVID-19 testing, providing a result in just 30 minutes, without being sent to a lab for analysis. In order to support the community, the site will be open five days a week: Monday-Tuesday, 14:00-20:00; Wednesday, 10:00-14:00; Thursday-Friday 08:00-14:00. The site will be closed on Saturday and Sunday. There is capacity to carry out 288 tests per day, to book a test please visit: www.stoke.gov.uk/bookacovid19test.  Walk-ins are also welcome. Stoke-on-Trent City Council’s Leader, Abi Brown, said, "We are grateful for Pinnacle supporting us to offer community testing at Bentilee Neighbourhood Centre. We have worked hard to bring rapid result testing to as many local communities as possible, to make it quick and accessible for people to be tested. Even if you're feeling fine, it's important to get tested at least once a week, one in three people with COVID-19 have no symptoms, therefore could be spreading the virus without knowing.” Neil Fergus, Managing Director FM, Pinnacle Group, said of the opening of the site, “We are grateful for the opportunity to further support the community in the City of Stoke-on-Trent by using the Bentilee Neighbourhood Centre to carry out vital testing. The ongoing COVID-19 pandemic requires us all to pull together during this challenging time.” The Bentilee Neighbourhood Centre is a one-stop community hub that was opened in 2007 and provides services to over 100,000 people each year from across the City. Situated at the heart of the Bentilee community, the Centre offers facilities including GP surgery, dentist, physio, library, youth services and community rooms.  Pinnacle provides the soft FM services, covering cleaning, grounds maintenance, security, and operational management within the facility. 

Supporting the city of Stoke-on-Trent by using Bentilee Neighbourhood Centre for COVID-19 testing

To support the city of Stoke-on-Trent in the ongoing fight against COVID-19, a number of community testing sites have been established at venues across the city. The Bentilee Neighbourhood Centre, which is managed by Pinnacle Group, has been selected as one of these community testing sites, aimed at increasing the number of tests being carried out across the UK.

Following a staff induction day to ensure safety procedures for staff and residents are in place, from today, Pinnacle’s team will be providing concierge and warden services to the testing site. This vital work will ensure that testing staff and members of the community can safely and confidently use this site. 

The site will carry out lateral flow tests, which are small and portable and able to give significantly faster results than PCR COVID-19 testing, providing a result in just 30 minutes, without being sent to a lab for analysis.

In order to support the community, the site will be open five days a week: Monday-Tuesday, 14:00-20:00; Wednesday, 10:00-14:00; Thursday-Friday 08:00-14:00. The site will be closed on Saturday and Sunday.

There is capacity to carry out 288 tests per day, to book a test please visit: www.stoke.gov.uk/bookacovid19test.  Walk-ins are also welcome.

Stoke-on-Trent City Council’s Leader, Abi Brown, said, "We are grateful for Pinnacle supporting us to offer community testing at Bentilee Neighbourhood Centre. We have worked hard to bring rapid result testing to as many local communities as possible, to make it quick and accessible for people to be tested. Even if you're feeling fine, it's important to get tested at least once a week, one in three people with COVID-19 have no symptoms, therefore could be spreading the virus without knowing.”

Neil Fergus, Managing Director FM, Pinnacle Group, said of the opening of the site, “We are grateful for the opportunity to further support the community in the City of Stoke-on-Trent by using the Bentilee Neighbourhood Centre to carry out vital testing. The ongoing COVID-19 pandemic requires us all to pull together during this challenging time.”

The Bentilee Neighbourhood Centre is a one-stop community hub that was opened in 2007 and provides services to over 100,000 people each year from across the City. Situated at the heart of the Bentilee community, the Centre offers facilities including GP surgery, dentist, physio, library, youth services and community rooms.  Pinnacle provides the soft FM services, covering cleaning, grounds maintenance, security, and operational management within the facility. 

Pinnacle secures £3,500 for Lambeth food banks and support services

In the run up to the 2020 festive season, Pinnacle has worked with several local organisations, such as the Trussell Trust, Lambeth Larder and Blenheim Gardens’ resident management to alleviate hardship in Lambeth.

This year, Pinnacle Group has reaffirmed its ongoing commitment to Londoners suffering hardship during the festive season and, along with its partners, it and its team members have:

  • Donated a total of £3,500 to Trussell Trust and local community food banks across Lambeth;
  • Volunteered their time, logistics chain and expertise to the local groups undertaking this work in Lambeth; and,
  • Erected and donated Christmas trees and a light installation in Clapham Park, Lambeth.

Pinnacle supported two Trussell Trust food banks in Lambeth, Norwood and Brixton and Clapham Park, to help the local community. The Trussell Trust operates a food bank network that provided 1,900,122 three-day emergency food supplies across the UK in 2019/2020.

The Norwood and Brixton Foodbank, located at St Margaret’s Church, requested Pinnacle’s support to deep clean the church’s halls that are being used by food bank volunteers considering the ongoing COVID-19 pandemic. Pinnacle’s team cleaned these halls and will provide sanitorial services for the days that volunteer teams are working, alongside a final tidy up and sterilisation of the facilities in late December. Pinnacle has also donated £500 to this fantastic effort by the Norwood and Brixton Foodbank, as well as a further £500 to Clapham Park food bank.

“Eight members of the team volunteered their time at the Clapham Park Food Bank to wrap gifts, pack food hampers, pre-pack boxes with treats and sort food donations. We also donated and erected Christmas trees and light installations in Clapham Park. Alongside this effort, Pinnacle donated to this remarkable food bank, which alone feeds over 1800 people and distributed 20,000kgs of food in 2019.”
Grant Seward
Area Manager

Pinnacle also supported the Oasis Community Hub, Waterloo, by volunteering five vans to distribute pre-packed support parcels destined for deprived housing and hostels across Lambeth. Pinnacle contributed £500 to this food bank’s effort, which will support it providing 500 food and gift hampers. Separate to this work with and support to the Trussell Trust, Pinnacle also supported Lambeth Larder.

Pinnacle has also donated £500 to the Blenheim Gardens’ resident management organisation’s (RMO) Floating Food Bank, alongside a further £500 for its hardship fund that will support school clothing for local children. This donation to RMO was matched by Martin Vitera, a sanitorial chemicals and Pinnacle supplier, which kindly donated £250 to both the food bank and the hardship fund.

Pinnacle recognises that food poverty and hardship is a serious issue in the UK and, as a leading facilities management firm, it understands that it has an important role to play in the communities that it serves. It was grateful for the opportunity to assist and support the Trussell Trust, Lambeth Larder and Blenheim Gardens’ RMO and their work with local communities.

Pinnacle offers support to Metropolitan Thames Valley Housing (MTVH) Christmas Community Value Drive

In the run up to the 2020 festive season, Pinnacle has worked with MTVH to support communities and alleviate hardship in London, Cambridge and Nottingham.

This year, Pinnacle Group has worked with MTVH as a part of its ongoing commitment to communities across the UK suffering hardship during the festive season. Over the last few months, Pinnacle has:

  • Donated and erected Christmas trees across the country;
  • Supported MTVH with producing and distributing Christmas Hampers in Nottingham, Cambridge and London; and,
  • Donated £3,000 to help make Christmas happen for MTVH residents.

Pinnacle Group donated ten Christmas trees to MTVH, to be erected on their sites across the country. One of the chosen sites, St Martins’ Estate in Tulse Hill, Lambeth, hosted an orchestral concert to celebrate the festive season after the tree was put up and decorated, bringing some much-needed cheer to the community.

Pinnacle Group has also been helping MTVH to offer residents Christmas hampers and a donation of £3,000 was made to MTVH, supporting families through hampers containing food and small gifts, like books, providing them with a Christmas. In addition to the donation, Pinnacle is also the delivery partner, supporting MTVH in the collection and delivery of the Christmas hampers across the East Midlands, East Anglia and London.

Pinnacle Group employees have volunteered their time, and Pinnacle the use of their vans, to help MTVH with their Christmas deliveries. The deliveries will be made to keep the most vulnerable and socially isolated residents at MTVH properties feel positively engaged during the festive period.

Pinnacle recognises that food poverty, isolation and loneliness is a serious issue in the UK, now more than ever. As a leading facilities management firm, Pinnacle is focused on supporting the communities in which it works and has been grateful for the opportunity to support MTVH to make Christmas happen.

"We are immensely proud of all of the Pinnacle Employees, who have gone above and beyond to support MTVH this Christmas. A special thank you goes out to our colleague Diogo driving to the MTVH Lambeth site to help switch on the Christmas tree lights for the concert, and to all of our volunteers delivering Christmas hampers to residents across London, Cambridge and Nottingham.”
Martin Rosiak
Area Manager

Notting Hill Genesis award Pinnacle Group a cleaning services contract for key worker sites across London

Following a competitive tender, Notting Hill Genesis Housing Association has awarded Pinnacle Group a £4.5m five-year contract to provide cleaning services to over 1,300 key worker units.

Since November, Pinnacle has been providing cleaning services to key worker accommodation over five sites across London.  Some of the properties include accommodation for staff at Great Ormond Street and University College London Hospital (UCLH).

As a part of the contact, over 40 staff have TUPE transferred from incumbent contractors to Pinnacle to continue providing services to Notting Hill Genesis’ sites.

“We were very impressed by Pinnacle Group’s professionalism during the application process. We are living in uncertain times, but Pinnacle’s approach to delivering cleaning service for our residents was responsive and a change from the traditional market service. We are excited for this partnership and look forward to working with Pinnacle over the coming years.”
Dominic Tyler
Head of Keyworker Accommodation, Notting Hill Genesis
“It’s fantastic to be working with Notting Hill Genesis, especially during a time where we want to provide the absolute best services to all key workers. Our substantial investment in the JobWatch technology for performance management demonstrates our commitment to such a well renowned housing association such as Notting Hill Genesis. This enables us to manage our approach to cleaning the properties with minimal unnecessary contact between cleaning staff and residents.”
Neil Fergus
Managing Director, FM, Pinnacle Group

The contract is for an initial five-year period, with a possible two-year extension.

Pinnacle Group steps in to provide 8,000 essential meals to Central Bedfordshire families in need

Pinnacle Group’s catering team on the Central Bedfordshire Council contract have been involved in a pilot project to improve the health and wellbeing of children (up to 12 years old) and their families to deliver over 1,200 picnic meals a week over the school summer holidays.

The Holiday Picnic was a joint initiative between Central Bedfordshire Council, Central Bedfordshire Public Health and team BEDS&LUTON (Bedfordshire’s Active Partnership) and Pinnacle were appointed to provide the catering.  The scheme was created in response to the pressures of the COVID-19 national health emergency and to tackle access to healthy affordable food.

During the seven-week pilot, the three-person catering team provided 8,297 meals taking into consideration allergies, intolerances and personal preference to over 300 families.  The scheme aimed to improve children’s health, their readiness to restart school in September, and encouraged families to spend positive time together. Identified families were able to collect Pinnacle’s healthy, pre-prepared picnic meals for the entire family, from Council Children’s Centres each day.

During the initiative numerous families made comments to the children’s centres about how they looked forward to the picnic each wee and how the children were very excited to find out what was in their picnic pack.  

Pinnacle received extended praise from all third parties, for professionalism, flexibility at short notice and value for money.  Many children wrote thank you notes to the staff:

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“Pinnacle showed great enthusiasm to be involved in a project that would make a positive difference to local residents and their families. Anecdotal feedback from participating families was very positive and the lunches were well received. Pinnacle demonstrated cooperation, determination and flexibility in their approach in order to meet the needs of the pilot and achieve our combined goals.”

Cara Umney
Public Health Officer, Bedford Borough Council
"This has been a very rewarding project to be part of and I am extremely proud of working with the team. Their hard work and dedication will leave a lasting legacy on the families involved and concludes their time at Pinnacle with exceptional dedication.”
Diane Mason
Contract Manager, Pinnacle Group

Pinnacle Group introduce electric vehicles to 10-year Central Bedfordshire Council contract

  • Electric vehicles have been introduced to the fleet on the 7+3 year contract
  • By 2022, 100% of the vehicles on the Central Bedfordshire Council Corporate Landlord Services contract will be powered by electricity
  • Pinnacle are investing in charging points at local offices and developing partnership arrangements with existing infrastructure at Council sites  

Pinnacle Group’s liveried vans are a well-known sight on the roads of Bedfordshire, and going forward, some of those vans will be electric vehicles (EV). 

In 2019, Pinnacle Group (“Pinnacle”) were awarded a contract to provide soft facilities management (FM) services across Central Bedfordshire Council’s (“the Council”) non-domestic estate on a 7+3 year contract worth over £13m.  Pinnacle supply the cleaning, catering, waste management, security and gritting services across the Council’s portfolio of 53 corporate buildings, four care homes and 10 children’s centres.

During the competitive tender process, the Council’s focused procurement approached was based on delivering sustainable, long-term value across the duration of the contract which centred around innovation and improvements. This commitment was proved in the Council’s evaluation mechanism of 80% quality, 20% price.

The Council and Pinnacle are working together to create a shared vision for Corporate Landlord Services and Social Value is at the heart of this. Pinnacle are supporting small and medium-sized enterprises (SMEs), finding innovative approaches to improve and sustain value, improving compliance across the estate, and have focused on introducing suitability initiatives, such as EV’s.

The brand new EV’s will cover on average 80-miles a day, servicing many community sites around Central Bedfordshire. The first electric models being used are The Nissan NV200.

Pinnacle are working towards phasing out polluting petrol and diesel vehicles across their wider fleet of 420 vehicles.    With new technology coming to market, Pinnacle are working with both their fleet management company and manufacturers to identify those vehicles due for renewal that can be replaced with an EV.  Pinnacle have also adopted an approach of new fossil fuel leased vehicles being agreed without a business case to justify it.  Additionally, Pinnacle have recently rolled out a salary sacrifice scheme for EV’s to encourage staff to move towards an EV and one of the first participants in the scheme is the Regional Operations Manager for the Central Beds contract.

“We are delighted to be working with Pinnacle to help achieve our corporate sustainable goals. We are excited that Pinnacle is offering improvements with this initiatives and others which are delivering real benefits to the community.”
Patrick Miller
Service Manager, Central Bedfordshire Council
“We are proud to have introduced electric vehicles to Central Bedfordshire, we are working hard to reduced polluting emissions and improve air quality where we can. We look forward to working with the progressive Council to continue to drive innovation and improvements across the contract to achieve other sustainable goals which benefit the local community.”
Sean Hancock
Regional Operations Manager, Pinnacle Group

IWFM Impact Awards – we need your vote!

Pinnacle Group has been shortlisted for the Institute of Workplace and Facilities Management’s (IWFM) COVID-19 Response Award, and we need your vote!


The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. These awards serve to showcase the best of the workplace and FM profession.

Paul Driver, Business Manager at Pinnacle Group, leads a ‘COVID Cleans’ team and they have been shortlisted for their work in reopening Lambeth Council’s playgrounds and making them COVID-secure using the latest electrostatic technology. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensure that the Council’s playgrounds are COVID-secure. COVID-19 forced these playgrounds to close, as part of our society’s efforts to tackle this virus. These spaces are key to a child’s cognitive, emotional and physical development and their closure impacted both the Lambeth community and local children’s wellbeing.

To tackle this challenge, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces.

The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to the ‘new normal’ and continues to tackle COVID-19.

We are proud to be shortlisted, but we need your support to win! 

To vote please click here and select 'COVID Cleans, Pinnacle Group' under the 'COVID-19 Response Award – Supporting the Community' category. 

Voting closes at 5pm on Tuesday 22nd September and the winners will be announced at the virtual awards ceremony on Monday 12nd October.   Please click here to register for the ceremony. 

Good luck to Paul and his team! 

Pinnacle responds to help The Ebbsfleet Academy’s students and teachers return to school safely this September

With children across the UK returning to school this September, in Kent, the Pinnacle team providing The Ebbsfleet Academy with facilities management (FM) services have been working hard to make sure that the 700+ pupils can return safely to school to resume their studies. 

In fact, the school never fully closed last term and around 10 students continued to attend the Academy throughout the lockdown with their parents supporting the region as Key Workers. Pinnacle quickly responded to the emerging COVID-19 outbreak by bringing additional COVID-secure cleaning of frequent touch points such as toilets, door handles and light switches and handrails.

Over the past few weeks, across the large secondary school, the specialist FM team have worked to help The Ebbsfleet Academy in redesigning the building’s layout to implement a one-way system to allow for social distancing, carried out deep cleans and increased daily cleaning requirements, installed additional sanitation stations to allow for regular handwashing and increased the capacity of the dining hall for the lunchtime rush!

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“I must take a moment to stop, reflect and applaud the tremendous effort, patience and resilience shown by the Pinnacle Team who have gone above and beyond this summer to ensure that we are ready to welcome our students back safely after being away from our school gates for over 100 days!
Nothing has been too much trouble for the team and the word 'no' just does seem to exist in their vocabulary. I am humbled by the team's efforts and I thank you for everything you do each and every day.”
Gurjit Kaur Shergill
Principal at The Ebbsfleet Academy
“Being able to play our part in getting The Ebbsfleet Academy’s students back to school safely has been incredibly rewarding for the Pinnacle team. The COVID-19 outbreak has forced everyone to rethink how they approach everyday tasks and at Ebbsfleet this has been no different. I would like to thank the whole Pinnacle team along with the staff at The Ebbsfleet Academy for their hard work in making sure the changes we have been forced to make in order to keep the children safe have been completed ahead of the new term and we can open the doors once again.”

Matt Morrell
Director of Total FM at Pinnacle Group

Pinnacle provides FM services including; cleaning, grounds maintenance, lifecycle, repairs and maintenance, major works and catering services to The Ebbsfleet Academy over the course of an eight-year contract. 

The Pinnacle team have introduced a top four tips for students returning to school, in line with Government guidance this September:

  1. Ensuring that your hands are clean! Keep washing your hands with soap and water throughout the day;
  2. Making sure you catch coughs and sneezes in tissues and put them in the bin! Then wash your hands again;
  3. If you sneeze, try to trap this in your elbow rather than sneezing across the room; and,
  4. Please wear your face coverings if you need to wear one, make sure it covers your mouth and nose.

Keeping Wandsworth tidy during lockdown

During the first
few weeks of the COVID-19 lockdown, Pinnacle Group mobilised a new cleaning
services contract with the London Borough of Wandsworth.

Since 1st
April 2020, Pinnacle has been working with the Council to provide cleaning and bulk
refuse collection services to more than 14,000 properties and units in Putney
and Roehampton. Despite the emergence of COVID-19 and the ensuing lockdown of
society, our staff rose to the challenge and continued to provide key services
to the residents of Wandsworth throughout this crisis in a COVID-secure
way. 

Our cleaning
service covers internal building areas, external communal areas of estates and
adjacent streets, while Pinnacle operatives also collect waste and are
continually available via a 24-hour contact centre service. Much of our day to
day work had to adapt to the new social distancing requirements and additional
safety measures.

This included taking a proactive approach in respect of prioritising specific cleaning tasks, namely concentrating on the cleansing of high-risk areas to try and limit the spread of the virus.  These are the areas that come into direct contact with residents, such as entry panels, door plates, door handles, door frames, glass in door panels, lift controls, handrails and stair rails.

This service
included engaging with socially distanced residents, many of whom were
shielding or were otherwise unable to leave their homes, and our teams rapidly
adapted and deployed to support these communities.

Often the core
cleaning services in which Pinnacle provides can go unnoticed, however, with
more of us staying at home, are teams have been recognised, and we have
received fantastic feedback from residents of Wandsworth.

We wanted to take
the opportunity to thank the communities of Wandsworth for their appreciation
of our colleagues during this difficult time.

Some highlights of the residents’ feedback:

  • “Just a quick note to say what a brilliant job our cleaner has been doing during lockdown… she is much appreciated.”
  • “Just a quick positive note on our new cleaner and gardener teams. They are doing a great job and the place has never looked better!”
  • “I would like to compliment the new cleaner … He has been working here for the past few weeks and has been doing a brilliant job… I can’t praise him enough.”

Feedback also
included messages of support for our workers and their positive attitude
towards residents and their work, during lockdown.  Pinnacle Group is immensely proud of the
contribution that our key worker have made during the COVID-19 crisis; they are
a testament to our commitment to the safety, health and wellbeing of the
communities that we serve and our role as a key UK facilities management
specialist.  

For more information about the services we provide in Wandsworth,  and many other London Boroughs please click here.

Pinnacle Group responds to and supports Coronavirus recovery with specialist COVID-secure cleaning service

Pinnacle Group, one of the UK’s leading facilities and property management service providers, have launched a Specialist COVID Cleaning Service to provide cost-effective antimicrobial surface protection using the latest electrostatic technology.

With the antiviral protection lasting for 25 days, the treatment ensures that corporate, office, residential, and school spaces are safe for use and remain sanitised even as surfaces are touched and used.

Traditional cleaning methods currently being used to tackle COVID-19 are ineffective because they deliver very small droplets that passively deposit on surfaces based on the direction of spray; resulting in uneven coverage. Conversely, Pinnacle’s electrostatic application delivers charged droplets that are actively attracted to surfaces and guarantee a complete disinfection coverage.


The product, which contains no harsh chemicals, provides a physical barrier to disrupt viruses attempting to cling onto surfaces. The cleaning process has been found to kill germs on the skin for up to 24 hours, even after washing, and can be applied to door handles, textiles and in dining environments.

Neil Fergus, Managing Director, FM, Pinnacle Group, said, “We are pleased to be able to respond quickly to the COVID-19 outbreak and introduce our Specialist COVID Cleaning Service as part of the UK’s recovery.  Our dedicated team and innovative cleaning practises are enabling organisations to support returns to work, school and play.”

Across the UK Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings and this new COVID-secure cleaning service is being rolled out to a number of key contracts in the coming weeks. 

"Our dedicated team and innovative cleaning practises are enabling organisations to support returns to work, school and play."

Neil Fergus
Managing Director, FM

Waltham Forest Housing Association (WFHA) is one of the first housing associations in the UK to use the innovative technology at their head office.  Nicky Anderson, Operations Manager of WFHA said of the COVID Cleaning Service:

"As part of WFHA’s recovery from the COVID-19 outbreak we want to make sure that our staff and residents are comforted that we are using Pinnacle’s cutting-edge antiviral cleaning technology at our offices. The antimicrobial surface protection allows peace of mind that surfaces stay sanitised and safe for up to 25 days. Pinnacle, our long-term cleaning partner, provided an efficient and professional service. They did a fantastic job!”

Nicky Anderson
Operations Manager, Waltham Forest Housing Associati





Find out more about our COVID Cleaning

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