Pinnacle Group has been shortlisted for the Institute of Workplace and Facilities Management’s (IWFM) COVID-19 Response Award, and we need your vote!

The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. These awards serve to showcase the best of the workplace and FM profession.

Paul Driver, Business Manager at Pinnacle Group, leads a ‘COVID Cleans’ team and they have been shortlisted for their work in reopening Lambeth Council’s playgrounds and making them COVID-secure using the latest electrostatic technology. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensure that the Council’s playgrounds are COVID-secure. COVID-19 forced these playgrounds to close, as part of our society’s efforts to tackle this virus. These spaces are key to a child’s cognitive, emotional and physical development and their closure impacted both the Lambeth community and local children’s wellbeing.

To tackle this challenge, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces.

The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to the ‘new normal’ and continues to tackle COVID-19.

We are proud to be shortlisted, but we need your support to win! 

To vote please click here and select 'COVID Cleans, Pinnacle Group' under the 'COVID-19 Response Award – Supporting the Community' category. 

Voting closes at 5pm on Tuesday 22nd September and the winners will be announced at the virtual awards ceremony on Monday 12nd October.   Please click here to register for the ceremony. 

Good luck to Paul and his team! 

IWFM Impact Awards – we need your vote!

Pinnacle Group has been shortlisted for the Institute of Workplace and Facilities Management’s (IWFM) COVID-19 Response Award, and we need your vote!


The FM industry has been at the frontline of the nation’s effort to combat COVID-19 and protect the public. These awards serve to showcase the best of the workplace and FM profession.

Paul Driver, Business Manager at Pinnacle Group, leads a ‘COVID Cleans’ team and they have been shortlisted for their work in reopening Lambeth Council’s playgrounds and making them COVID-secure using the latest electrostatic technology. 

Pinnacle provides FM services throughout the borough of Lambeth and in response to the current pandemic we ensure that the Council’s playgrounds are COVID-secure. COVID-19 forced these playgrounds to close, as part of our society’s efforts to tackle this virus. These spaces are key to a child’s cognitive, emotional and physical development and their closure impacted both the Lambeth community and local children’s wellbeing.

To tackle this challenge, Pinnacle and its specialist teams deployed its specialist COVID cleaning service to 90+ of Lambeth’s playgrounds. As a result of this treatment, play surfaces were sterilised and local children could touch and enjoy these spaces.

The children of Lambeth now have safe playgrounds and spaces to grow, thrive and be their best, as our society returns to the ‘new normal’ and continues to tackle COVID-19.

We are proud to be shortlisted, but we need your support to win! 

To vote please click here and select 'COVID Cleans, Pinnacle Group' under the 'COVID-19 Response Award – Supporting the Community' category. 

Voting closes at 5pm on Tuesday 22nd September and the winners will be announced at the virtual awards ceremony on Monday 12nd October.   Please click here to register for the ceremony. 

Good luck to Paul and his team! 

Pinnacle responds to help The Ebbsfleet Academy’s students and teachers return to school safely this September

With children across the UK returning to school this September, in Kent, the Pinnacle team providing The Ebbsfleet Academy with facilities management (FM) services have been working hard to make sure that the 700+ pupils can return safely to school to resume their studies. 

In fact, the school never fully closed last term and around 10 students continued to attend the Academy throughout the lockdown with their parents supporting the region as Key Workers. Pinnacle quickly responded to the emerging COVID-19 outbreak by bringing additional COVID-secure cleaning of frequent touch points such as toilets, door handles and light switches and handrails.

Over the past few weeks, across the large secondary school, the specialist FM team have worked to help The Ebbsfleet Academy in redesigning the building’s layout to implement a one-way system to allow for social distancing, carried out deep cleans and increased daily cleaning requirements, installed additional sanitation stations to allow for regular handwashing and increased the capacity of the dining hall for the lunchtime rush!

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“I must take a moment to stop, reflect and applaud the tremendous effort, patience and resilience shown by the Pinnacle Team who have gone above and beyond this summer to ensure that we are ready to welcome our students back safely after being away from our school gates for over 100 days!
Nothing has been too much trouble for the team and the word 'no' just does seem to exist in their vocabulary. I am humbled by the team's efforts and I thank you for everything you do each and every day.”
Gurjit Kaur Shergill
Principal at The Ebbsfleet Academy
“Being able to play our part in getting The Ebbsfleet Academy’s students back to school safely has been incredibly rewarding for the Pinnacle team. The COVID-19 outbreak has forced everyone to rethink how they approach everyday tasks and at Ebbsfleet this has been no different. I would like to thank the whole Pinnacle team along with the staff at The Ebbsfleet Academy for their hard work in making sure the changes we have been forced to make in order to keep the children safe have been completed ahead of the new term and we can open the doors once again.”

Matt Morrell
Director of Total FM at Pinnacle Group

Pinnacle provides FM services including; cleaning, grounds maintenance, lifecycle, repairs and maintenance, major works and catering services to The Ebbsfleet Academy over the course of an eight-year contract. 

The Pinnacle team have introduced a top four tips for students returning to school, in line with Government guidance this September:

 

  1. Ensuring that your hands are clean! Keep washing your hands with soap and water throughout the day;
  2. Making sure you catch coughs and sneezes in tissues and put them in the bin! Then wash your hands again;
  3. If you sneeze, try to trap this in your elbow rather than sneezing across the room; and,
  4. Please wear your face coverings if you need to wear one, make sure it covers your mouth and nose.

Keeping Wandsworth tidy during lockdown

During the first
few weeks of the COVID-19 lockdown, Pinnacle Group mobilised a new cleaning
services contract with the London Borough of Wandsworth.

Since 1st
April 2020, Pinnacle has been working with the Council to provide cleaning and bulk
refuse collection services to more than 14,000 properties and units in Putney
and Roehampton. Despite the emergence of COVID-19 and the ensuing lockdown of
society, our staff rose to the challenge and continued to provide key services
to the residents of Wandsworth throughout this crisis in a COVID-secure
way. 

Our cleaning
service covers internal building areas, external communal areas of estates and
adjacent streets, while Pinnacle operatives also collect waste and are
continually available via a 24-hour contact centre service. Much of our day to
day work had to adapt to the new social distancing requirements and additional
safety measures.

This included taking a proactive approach in respect of prioritising specific cleaning tasks, namely concentrating on the cleansing of high-risk areas to try and limit the spread of the virus.  These are the areas that come into direct contact with residents, such as entry panels, door plates, door handles, door frames, glass in door panels, lift controls, handrails and stair rails.

This service
included engaging with socially distanced residents, many of whom were
shielding or were otherwise unable to leave their homes, and our teams rapidly
adapted and deployed to support these communities.

Often the core
cleaning services in which Pinnacle provides can go unnoticed, however, with
more of us staying at home, are teams have been recognised, and we have
received fantastic feedback from residents of Wandsworth.

We wanted to take
the opportunity to thank the communities of Wandsworth for their appreciation
of our colleagues during this difficult time.

Some highlights of the residents’ feedback:

  • “Just a quick note to say what a brilliant job our cleaner has been doing during lockdown… she is much appreciated.”
  • “Just a quick positive note on our new cleaner and gardener teams. They are doing a great job and the place has never looked better!”
  • “I would like to compliment the new cleaner … He has been working here for the past few weeks and has been doing a brilliant job… I can’t praise him enough.”

Feedback also
included messages of support for our workers and their positive attitude
towards residents and their work, during lockdown.  Pinnacle Group is immensely proud of the
contribution that our key worker have made during the COVID-19 crisis; they are
a testament to our commitment to the safety, health and wellbeing of the
communities that we serve and our role as a key UK facilities management
specialist.  

For more information about the services we provide in Wandsworth,  and many other London Boroughs please click here.

Pinnacle Group responds to and supports Coronavirus recovery with specialist COVID-secure cleaning service

Pinnacle Group, one of the UK’s leading facilities and property management service providers, have launched a Specialist COVID Cleaning Service to provide cost-effective antimicrobial surface protection using the latest electrostatic technology.

With the antiviral protection lasting for 25 days, the treatment ensures that corporate, office, residential, and school spaces are safe for use and remain sanitised even as surfaces are touched and used.

Traditional cleaning methods currently being used to tackle COVID-19 are ineffective because they deliver very small droplets that passively deposit on surfaces based on the direction of spray; resulting in uneven coverage. Conversely, Pinnacle’s electrostatic application delivers charged droplets that are actively attracted to surfaces and guarantee a complete disinfection coverage.


The product, which contains no harsh chemicals, provides a physical barrier to disrupt viruses attempting to cling onto surfaces. The cleaning process has been found to kill germs on the skin for up to 24 hours, even after washing, and can be applied to door handles, textiles and in dining environments.

Neil Fergus, Managing Director, FM, Pinnacle Group, said, “We are pleased to be able to respond quickly to the COVID-19 outbreak and introduce our Specialist COVID Cleaning Service as part of the UK’s recovery.  Our dedicated team and innovative cleaning practises are enabling organisations to support returns to work, school and play.”

Across the UK Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings and this new COVID-secure cleaning service is being rolled out to a number of key contracts in the coming weeks. 

"Our dedicated team and innovative cleaning practises are enabling organisations to support returns to work, school and play."

Neil Fergus
Managing Director, FM

Waltham Forest Housing Association (WFHA) is one of the first housing associations in the UK to use the innovative technology at their head office.  Nicky Anderson, Operations Manager of WFHA said of the COVID Cleaning Service:

"As part of WFHA’s recovery from the COVID-19 outbreak we want to make sure that our staff and residents are comforted that we are using Pinnacle’s cutting-edge antiviral cleaning technology at our offices. The antimicrobial surface protection allows peace of mind that surfaces stay sanitised and safe for up to 25 days. Pinnacle, our long-term cleaning partner, provided an efficient and professional service. They did a fantastic job!”

Nicky Anderson
Operations Manager, Waltham Forest Housing Associati





Find out more about our COVID Cleaning

Relationships flexibility and an eye for detail

How FM providers can support schools and academies during times of change and budget restrictions

Matt Morrell, Head of Facilities Management at Pinnacle Group explores how FM providers can manage the tight budgetary constraints of the educational sector and unravel the complexities of schools converting into academies.

Following a budget cut from central government of £2.7bn since
2015, and with funding in real terms set to decrease in the next year, schools
are currently under a huge amount of financial pressure. It is under these
conditions that schools need to determine what can be sacrificed to maintain an
operational and productive environment – in most cases they scrutinise the
provision of the institution’s FM.

The value of Total FM services, such as building maintenance,
security and waste management, which are integral to the success of any school
and academy, continues to be under review. In response, the FM industry needs
to demonstrate it can work efficiently and, in times of constraints, deliver
more for less.

In Public Private Partnerships (PPP), benchmarking has
become the norm. Over the past two years, the benchmarking process has become
increasingly rigorous, with independent data now a requirement in PPPs, rather
than just comparison against providers on other contracts. It is now more
common for clients to risk market testing services and rotating or replacing
their FM providers to ensure they are receiving value for money and the most
efficient and cost-effective service.

"Since FM became recognised as an industry in the 1980s, it has been built on strong relationships between the clients and their providers"

While this can be a challenge for many smaller and mid-sized
FM providers who are not in a position to utilise technology as effectively as
some of the larger, more resourceful organisations, it is not insurmountable.
Demonstrating a business ambition to develop strong, long-term relationships and
the ability to operate flexibly can go a long way to ensuring a cost-effective,
efficient and collaborative partnership, beyond technological innovation.

Since FM became recognised as an industry in the 1980s, it
has been built on strong relationships between the clients and their providers,
who work towards common goals to ensure buildings and workplaces are
operational.

In education PPPs, FM providers will form one part of a
trilateral relationship with the school and the local authority (LA), or
academy, and the special purpose vehicle (SPV). Adopting a collaborative and
flexible approach to their client relationship and contract, they work to will
facilitate discussion and agreement about working practices and cost.

Rather than reinforcing a position of ‘supplier’ to the
educational sector – though unfortunately so many relationships still do take
this format – it is important for FM providers to demonstrate to the LAs and
SPVs that long-term partnerships lead to the best educational outcomes. When FM
providers are seen as partners and consulted with as early as possible in any
process, they are more able to focus on the ultimate objective of all
stakeholders: the needs of the pupils.

The role of the FM provider is even more integral when
supporting the school-to-academy conversion process.

Since January 2018, 35 per cent of English state-funded
schools have been academies, a strategy the government has taken to help education
evolve and meet the demands of teachers, pupils and parents.

Navigating the complexities of the contract for a school
converted to an academy poses an extra challenge to FM providers who have to
demonstrate skills in translating contracts, managing the expectations of all
parties and ensuring flexibility in delivery. Many contracts are over 600 pages
long and more than 10 years old, and are often taken on by people who have no
prior experience in this field or the field of PPPs and Private Finance
Initiatives (PFIs). On acquiring the school and its operations, many academy
owners, reasonably, want to implement change in the educational and operational
model.

Often, academy business managers want to develop the site to
accommodate an increased number of pupils or incorporate new curriculum changes.
However, the terms of the PPP contract often make that desire commercially
complex and difficult to realise.

At the heart of such a situation, flexibility is key. It is
the role of an FM provider to inform the academy business manager of the formal
process as dictated by the contract and seek alternatives by giving suggestions
as how to best utilise the current space, thereby increasing pupil numbers or
allowing flexible teaching spaces where possible. Both parties would be aware
of, and want to avoid, the alternative: a Deed of Variation needing to be drawn
up for multiple lawyers and banks to approve, leading to a significant, and unavoidable,
expense in legal and administrative fees.

Some of the common challenges facing FM providers in the
educational sector relate to building use and the length of time buildings are
used for. Schools and academies will often try to increase their income
generation by extending the scope of their facilities and offering them to the public
for use. However, existing pre- and after-school clubs and sports or swimming
lessons could make new income-generating measures difficult to achieve. In that
case, the FM provider needs to address this and find flexible ways for the
organisation to achieve its goal.

The educational sector is under increasing pressure to
maintain standards at lower costs. With such responsibility for operations, it
is no surprise that FM providers are asked to do the same. But, with a
commitment to strong relationships, a flexible approach and the ability to
understand the contractual landscape, it is possible for FM providers to
navigate these challenges. Our role should be to work as a partner and add to
the overall strategic conversation about how operations are delivered.

This article was originally featured in Tomorrow's FM magazine.

Pinnacle Win Best Operational Project at Partnership Awards

Pinnacle Group’s team in Leeds have been awarded Best Operational Project at the Partnership Awards for the ‘Leeds Ten’ schools project. The Gold Award was presented at the Annual Partnership Awards hosted at the London Hilton, Park Lane on Thursday 9th May 2019.

The awards, now in their 21st year, are designed to celebrate outstanding achievements in public-private partnerships and are open to all projects and organisations across Europe, the Middle East and Africa.

Serving largely socially deprived areas in Leeds, the 10 schools demonstrate what can be achieved when the public and private sectors work together. Pinnacle and our partners, HCP and QED, were commended on our close working relationship and the added social value brought to the schools and their wider communities.

The 10 schools demonstrate what can be achieved when the public and private sectors work together

Our 100+ members of delivery staff serving 4,000 pupils have worked hard to bring added social value to the forefront of our service. This has included donating goods – as well as spare time – to help improve children’s wellbeing and learning experiences, as well as supporting the wider community directly and through local organisations. Recent initiatives have included Christmas donation appeals, sponsored sports tournaments and the ‘Give Your Time’ appeal in which Pinnacle staff members pledge their time and expertise to support community organisations.

The partnership has also focussed on a number of sustainability improvements to the buildings themselves, improving environmental standards through measures such as rainwater harvesting and installing LED lighting, as well as ensuring these measures help improve the contract’s value for money.

An excellent illustration of how an operational PPP project can deliver benefits to not only the schools but also the wider community

Neil Fergus, Managing Director of Facilities Management said: "We are very proud of the performance of our Leeds team, so it’s fantastic that they have received this award (in conjunction with our partners HCP and QED). The team are tremendously dedicated to delivering great services to our customers, but it’s the added value that they bring to the schools and the wider community that really stands out. That commitment to social value is now a core component of the everyday service in Leeds and their achievements are remarkable”.

The Partnership Awards judging panel said: “The judges considered this project to be an exemplar PPP both in terms of its core operations and its wider social engagement, backed up with strong evidence and testimonials. They welcomed the scheme as an excellent illustration of how an operational PPP project can deliver benefits to not only the schools but also the wider community”.

This latest award follows a host of other commendations Pinnacle has won since the contract began in 2009. We self-deliver a comprehensive Total Facilities Management service which, incorporating cleaning, catering, caretaking, grounds maintenance and M&E maintenance, while also overseeing major and lifecycle works.

Pinnacle announce grounds maintenance contract win with Wandle

Following a competitive process, Wandle has awarded Pinnacle a contract to deliver soft facilities management to over 9,000 homes across nine southern London Boroughs.

From late November 2018, Pinnacle has been delivering ground maintenance and arboricultural services across south London.

“We are delighted to have won this contract and we look forward to working with Wandle and its residents. We pride ourselves on providing excellent services to our customers by putting residents at the heart of what we do. During the course of this contract we have committed to a number of social value initiatives as work experience places and employment opportunities.”

Neil Fergus, Pinnacle’s Director of Facilities Management

Lorraine Joseph, Estate Services Manager said: “Looking after our grounds is import to us ensuring that our residents can enjoy the communities that they live in, so were thrilled to be working with Pinnacle in making our grounds maintenance service fantastic for our residents.”

The contract is for an initial five-year period, with a possible years extension.

Pinnacle PSG announce the start of a new facilities management contract

Following a competitive process, Aldwyck Housing Group has awarded Pinnacle PSG, part of Pinnacle Group, a contract to deliver soft facilities management to over 6,500 properties.

From July 2018, Pinnacle PSG has been delivering cleaning and window cleaning across Aldwyck’s properties in Hertsmere, St Albans and Broxbourne. Then from October 2018, Pinnacle PSG will also deliver grounds maintenance across the same regions.

All vehicles will be fitted with water tanks and 65w power inverters in order to charge battery operated machinery.

“The upgrades made to our equipment allows us to fulfil this work efficiently and target new partners to work with. We are delighted to have won this contract and we look forward to working with Aldwyck Housing Group and its residents.”

Neil Fergus, Pinnacle PSG Director of Facilities Management

Aldywck Housing Group Head of Housing Tony Campbell said: “This is an exciting time. We’re really looking forward to working with Pinnacle and starting this new chapter in how we provide customer service.

We’re confident that through our new contract appointments our customers will experience an improved service and greater value for money. We’re also encouraging our customers to be involved in the monitoring of the contract, giving them more of a say and ensuring issues can be resolved more promptly.”

The contract is for an initial five years, with an option to extend for a further five.

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